My kids were out of school for a long weekend and my wife's family lives minutes from this hotel, so we decided to take a quick overnight trip. Our boys love the indoor pool at Buffalo Thunder and we generally like the accomodations. We stay here every few months when we go up to visit the family since it's one of the few nice accomodations north of Santa Fe in the area.
On this visit, we decided to spring for a Double Queen Superior Suite because it offers separate living and sleeping areas and we like to be able to put the kids to bed at a reasonable time and not be stuck tiptoeing and whispering around a dark hotel room. The room was very nice: double doors separate the two spaces, each has its own fireplace and balcony, and the living area even has a powder room.
We checked in around 5pm and took the boys straight to the pool. After that we changed clothes and met some family for dinner and then let the kids play in the arcade for a while before taking them back up to put them to bed. Once they were down, we finally went out to the living area to watch some TV and relax.
After sitting down on the sofa, we started noticing things on the floor: a swizzle stick from a mixed drink, something that looked like a chunk of bacon and some other small unidentified 'chunks'. Since we hadn't had any food or drinks in the living area, it was pretty obvious that the room hadn't been vacuumed after the previous occupants. Once you know that, you can't help but question the cleanliness of everything else in the room. A few minutes later, I went to adjust the back cushion on the sofa and a bunch of sand fell out onto the seat. At that point, I was bugged enough by it to call the front desk to complain. I described what we had found and the guy asked me, "Did you just check in or what?"- apparently implying that we had made the mess and now just wanted to be difficult. He went on to say that he'd make a note of it and make sure his manager was aware. Then, I'm guessing based on his attitude, he flipped me off through the phone and we ended the call.
This place has so much potential: it's a beautiful property in an even more beautiful location; but, with concerns about their housekeeping and the lack of concern for customer satisfaction, I think we'll look for something in Santa Fe next trip.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Hotels.com, Orbitz and Jetsetter so you can book your Hilton Santa Fe Buffalo Thunder reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Santa Fe Golf Resort And Spa At Buffalo Thunder
- Hilton Santa Fe Golf Resort & Spa At Buffalo Thunder Hotel Santa Fe
- Hilton Santa Fe Hotel
- Santa Fe Hilton