This is really a beautiful property. Probably one of the nicer Hilton's I've stayed at and I have stayed at a lot. Went with the family for a few days. The indoor pool is very beautiful, kept clean, well ventilated one of the nicest indoor pools I've seen in any hotel anywhere. For us parents who want to sit while the kids are swimming there is an abundance of comfortable chairs to relax in. Kids had a great time in the pool. There is also a very nice outdoor pool that was closing for the season but it looked as well maintained as the indoor one.
The lobby is very nice with a lot of local art and pottery, smelled a little of smoke given the casino just downstairs but not much can be done about that. We stayed in the 2 queen junior suite. Very large room which was done very nicely in the theme of the hotel. Everything was clean and well stocked, the room was spacious, beds comfortable, showers and baths real nice. Housekeeping was great, they took the time to make up the kids bed special with their blankets and such, a nice touch. We were quite impressed with the rooms and the facility as a whole.
I say "so close" because this hotel is so close to being a truly unique property except for one thing. The experience with the staff as a whole is very inconsistent. Some of the staff is very accommodating, friendly, energetic and went out of their way as you expect in a four or five star hotel but an equal number of staff were grumpy, low energy, did only what was absolutely necessary and were rather unimpressive. If this hotel could increase the level of staff attentiveness, energy and customer focus across the board to a higher level, along with the gorgeous property, this would be a truly unique place.
Overall though a really nice stay. I'd have loved to give it a five rating, which I've never done except for the staff issues. The hotel was perfect for the four of us. We ate the the Mica restaurant for breakfast and the Parrot buffet for dinner one evening and found both sufficient but pretty much standard fair for a hotel restaurant. No complaints about them, they did their job of feeding us well for a reasonable price (for a hotel).
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- Also Known As:
- Hilton Santa Fe Golf Resort And Spa At Buffalo Thunder
- Hilton Santa Fe Golf Resort & Spa At Buffalo Thunder Hotel Santa Fe
- Hilton Santa Fe Hotel
- Santa Fe Hilton