When we arrived at the hotel we were told that we'd have to wait two hours (4pm) to check in because the hotel was fully booked for spring break. Since my husband is a Hilton gold member we were told that we'd be at the top of the list for the room to get cleaned. Well 4pm came and went and at 5:30p we were told our room was ready. Had a bellman help us to the room and when we got all unloaded, realized it wasn't the room we were promised. So, had to call down, get a new bellman and get switched. Of course the new room was on the other side of the hotel. Didn't get settled into our room until 6:30p...over two-hours after we were "guaranteed" to be in our room. After my husband called down to the front desk to complain the hotel sent a nice kid treat tray to our room which the kiddos really enjoyed. My daughter and I tried out the spa and since she is under 16 she just did a pedicure while I got a massage. The massage was nice but must admit that I've had better and even found a few bruises the next day on my arm from the woman pressing too hard. Then I found out that my daughter's pedicure was supposed to be 55 minutes but she was done much sooner and her nails looked awful. Definitely feel the woman rushed her and took advantage of my daughter being so young. Also, on the second day, we arrived back to our hotel room around 5pm and it hadn't been cleaned yet. We called to talk to a manager since the bad experiences were really adding up and were told that we had a dog in the room so that's why they didn't clean. We'd brought our kennel for our dog so there was no reason for them not to clean. To make up for it we got two additional breakfast buffet vouchers for every day of our stay which was nice. Our first night we were pretty tired from the long drive so ate dinner at the hotel buffet and do NOT recommend it. The breakfast buffet is great but the dinner buffet was terrible. The kids didn't even get won over by the desserts. Finally to the good stuff...the room was a jr. suite and really nice with a large balcony, fire place, large bathroom and comfy beds. The view was beautiful with the snow capped mountains in the background. We went on a few hikes behind the hotel which were fun for the whole family. We also enjoyed the indoor pool/hot tub every day we were there, it was kept clean and was especially nice after a fun-filled day of skiing. The hotel is a bit outside of Santa Fe but we felt it was worth it considering they allowed dogs, had hiking areas right behind the hotel, nice room and heated indoor pool/hot tub that we all enjoyed during our stay.
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- Also Known As:
- Hilton Santa Fe Golf Resort And Spa At Buffalo Thunder
- Hilton Santa Fe Golf Resort & Spa At Buffalo Thunder Hotel Santa Fe
- Hilton Santa Fe Hotel
- Santa Fe Hilton