Sadly, I have to write a negative review...My wife and I stayed at this resort and attended a concert in late May 2011. We heard from a few that it's not all it's cracked up to be, and after all said and done, they were right.
At check-in, the staff was uninformative and didn't really know that Styx was playing in their resort. The person that did the check-in wasn't the greatest and friendliest person either and didn't understand the Spa package that we purchased.
The Spa is owned by a different group of folks, which is probably the same with other resorts, but in order to clarify what the package entailed, we had to speak with the manager. We enjoyed the facilities, but could be a bit overpriced.
The room was nice, but wasn't anything special compared to other places that we stayed in. For the price, I would have expected a bit more room and/or special items in the room.
We attempted to eat dinner at steak house before our concert. After waiting a long time (45 minutes) for our steak, we started to worry that we would miss the concert. The restaurant manager tried to speed things up and brought undercooked steaks. The manager tried to make up for the poor service with a back stage pass and a free drink, but he never really took care of our bad experience. We eventually had a hot dog after the concert.
The casino is a typical casino, but we did enjoy one of the bars that had a good house band, which is no longer the house band. Hmmm...
I wrote a letter to management to describe our experience and to this day (one year later), we never received any replies.
If you like "ritzy resorts", then Buffalo may be your cup of tea. For us, we won't return. There are better deals out there. See my other review...
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- Also Known As:
- Hilton Santa Fe Golf Resort & Spa At Buffalo Thunder Hotel Santa Fe
- Hilton Santa Fe Golf Resort And Spa At Buffalo Thunder
- Hilton Santa Fe Hotel
- Santa Fe Hilton