We stayed at this Super 8 on Saturday, August 2nd. Around 10pm, when we heard a dog barking loudly from one of the rooms near us. I approached the night clerk, Gus, to have this problem addressed. Gus told us that he would take care of it. When this was not addressed, we again approached him. Gus went with us to the hallway next to our room and found that this was coming from the room next to us. He then pounded on the door and then called into the room but no one answered even though there was a "do not disturb" label on the door knob. Gus told me he he would reach the manager and deal with this. By 1:30am, we had enough. We talked to Gus and insisted that he get a manager or deal with the problem. When we realized he was not going to deal with the problem, we called the police. We were told that the animal control dept. deals with this type of problem but were not available. Meanwhile other hotel guests were addressing the issue with Gus. At the same time the owners of the barking dog came back to the hotel. One of the other guests tried to deal with the dog owner since the clerk wasn't. I ended up calling 911. By 2am the dog issue was settled enough that we could get to sleep. We addressed the issue with Paulinu, the day clerk the next morning. I asked for the manager and was told that they only have one manager, "Carmen", and that she wasn't available on Sunday. Paulinu gave us a discount of $12 and apologized. This was horribly handled and we would not stay at this hotel again.
- Official Description (provided by the hotel):
- This hotel in Santa Fe offers free Wi-Fi, a deluxe continental breakfast with biscuits & gravy and hot waffles. The downtown Plaza and St Francis Cathedral are a 15-minute drive away.Rooms at the Super 8 Santa Fe include a coffee maker, hair dryer, iron and ironing board, Satellite TV with SHOWTIME and free safes for guests. Select rooms offer a lounge chair and table. Mini Suites offer a pull out couch.24-hout front desk and free on-site parking with security patrol at night as well as CCTV security cameras monitoring the property. Laundry facilities and a fitness center are also available.The Santa Fe Convention Center and Georgia O'Keeffe Museum are both within a 15-minute drive of this Super 8 hotel. The New Mexico State Capitol is 10 minutes away by car. ... more less
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- Also Known As:
- Super 8 Santa Fe Hotel Santa Fe
- Super Eight Santa Fe
- Santa Fe Super 8
- Santa Fe Super Eight