The location is great - after that there is nothing to recommend this hotel based on our experience. Our Room 208 was dark, dated with a worn rug and use worn furnishings, in addition our Room had a stair case leading to other rooms, which made the room very cramped. The Room had no ceiling fan or other fan and it was extremely hot in the room until about 3:30am or 4:00am which is when we finally was able to fall asleep. To get the room cool enough to sleep, however, we had to open not only the window on the alley, but also the window onto the common walkway outside our room and leave the drapes on that window open - unfortunately the window had no sheer curtains that would have provided us a modicum of privacy and my wife was concerned about security - but at that point we were so uncomfortably hot that privacy and security made no difference to us. When pressed on the issue the following morning, they once again, as they had the done the evening before, told me about their problem of the one pipe system so that there was no A/C, only when I lost my temper and demanded a fan did they agreed to put a fan in my room. That was all that was needed to solve the problem, but that solution was not offered until I demanded a such a solution. With the fan in the room my wife and I were able to get a nap Friday afternoon, although I had not planned to be sleeping rather than enjoying Santa Fe on Friday afternoon. I am sorry, I just don't understand an attitude by the hotel that does not try to proactively make a guest comfortable - but, in effect, tells me I need to understand their problem, i.e. their one pipe system. The solution was simple, could have been offered - but was not until demanded. They admittedly know about and encounter this problem twice a year, but took no action to solve the problem until I lost my temper. I will not ever again patronize the Hotel Plaza Real. They can take comfort in the fact that I had an unforgettable bad experience at their hands.
- Official Description (provided by the hotel):
- Picturesque Hotel Chimayo de Santa Fe, a boutique hotel, offers luxurious accommodations with original artwork which celebrates the unique heritage of Chimayo. The enchanting guest room suites feature bancos, fireplaces, private or communal balconies and separate living rooms centered on an open-air plaza patio. Just a short walk from the hotel are some of the most treasured Santa Fe attractions such as the State Capitol, the Palace of the Governors, the striking St. Francis Cathedral Basilica, and the Loretto Chapel, which houses the Miraculous Spiral Staircase. "Hotels supporting cultural causes." ... more less
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- Also Known As:
- Plaza Real Santa Fe
- Plaza Real Hotel