We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

“Canterbury - New Mexico” 5 of 5 stars
Review of Hotel Santa Fe, The Hacienda and Spa

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hotel Santa Fe, The Hacienda and Spa
Ranked #12 of 61 Hotels in Santa Fe
Certificate of Excellence
GreenLeadersSilver level
Canterbury, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Canterbury - New Mexico”
5 of 5 stars Reviewed July 22, 2014

What a superb hotel with great rooms and staff to match. Stay at this place and you will remember it forever. I arrived in Santa Fa in the middle of a huge thunderstorm and after struggling for a while to locate this hotel my room wasn't quite ready but it was well worth the wait. So if your visiting Santa Fa do yourself a favour and stay here.........you won't regret a moment!

Room Tip: None - just stay there!
See more room tips
  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank 444Bill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, July 30, 2014
We are indeed so thankful for these “huge storms” in this drought stricken region, but thankful that you did find us!

Very many thanks for your wonderful words of encouragement and please come stay with us again soon!

chenoho mima téwe yo tha - We thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,302 reviews from our community

Traveler rating
    782
    323
    129
    44
    24
See reviews for
257
563
69
153
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (404)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Chicago, Illinois
Level Contributor
85 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed July 20, 2014

If you want to pop out of your hotel and be able to visit the Plaza shops and restaurants within a block or two, then you'll be happier at one of the hotels in the city center (Hotel St. Francis, Loretto). For about the same cost, though, you can stay further out of town (less than a mile) and get a Jr. suite at the Hotel Santa Fe. That's what we did, and I'm glad we made that choice. You'll have street noise in either case. Hotel Santa Fe is also close to the railroad district, which it appears they are trying to build up. There is a pretty park nearby which we only discovered on our last day, so be sure to ask where it is, it would have been a nice place to stroll in the morning or evening. Other pros: They have coffee available on every floor beginning at 7 A.M. The pool will accomodate lap swimming, has plenty of seating and a nice hot tub. Free newspapers. Helpful concierge. The shuttle is convenient when you don't want to walk, though we experienced a five to fifteen minute wait the few times we used it. t's convenient to have a restaurant on site, though we actually only ate there once.... because lots of other good options are within walking or shuttle distance. The restaurant has a pretty garden view.
The resort fee is silly, they should just build that into the room rates. Rooms are comfortable, the jr. suite has a nice sitting area and a tiny balcony big enough for one chair. Nice big windows in the bedroom area.

Room Tip: Outside noise seems inevitable based on what I could see. Our third floor room overlooked the pool...
See more room tips
Green Features: They offer free water downstairs and we took advantage of that a lot given the dry climate; we ended up with a stack of plastic glasses in our room and I couldn't find a place to recycle them.
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
1 Thank Chicago999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, July 23, 2014
Many thanks for such a detailed report. I am delighted to learn that you enjoyed your recent stay and I am also glad that you made the choice to stay with us.

Whilst we don’t have recycle bins in all of our rooms yet, glass, plastic, etc. is separated and recycled at check out.

chenoho mima téwe yo tha - We thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roswell, New Mexico
Level Contributor
68 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed July 20, 2014

I was at the hotel for a conference last January. The staff is tops! The restaurant, while a little on the $$$ side, was excellent and I do recommend at least one meal there. The atmosphere of the hotel speaks of Santa Fe and the city. The hotel is not far from the Plaza, but too far to walk it.

The rooms are spacious and more like a small apartment than a hotel room. I like the use if windows and corners. There was fresh coffee setup each morning on all the floors by the elevators. Get there early as the coffee is supreme and goes quickly! My only complaint was that the bed in my room was against the same wall as the ice machine. My headboard jiggled all night. I had to pull my pillows down and away to avoid a headache. I will most definitely go back to this hotel, but I will request a room away from the ice machines.

Room Tip: Away from the ice machines
See more room tips
Green Features: It was very environmentally conscious up to and including the provided soap - it's had a hole in the middle for greater product usage. Bars can be bought in the gift store. Brilliant idea!
  • Stayed January 2014, traveled on business
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank CTAWilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, July 23, 2014
With apologies for the jiggling head board, but thank you for bringing that to my attention and it is already fixed!

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boulder
Level Contributor
10 reviews
7 hotel reviews
3 of 5 stars Reviewed July 20, 2014

This is a very nice hotel. They have live (beautiful) music at night. The rooms are comfortable. I had a two room suite with a desk to work. Very comfortable.

But it did not make for a great business trip hotel. First, I was surprised at an "amenities" charge of $19 per day at check in that was not revealed in booking. This covered the supposedly complimentary internet advertised on the internet, shuttle service and use of the business center.

Aside from the fact that internet was supposed to be complimentary, it was very erratic. It was down for long time periods and when it was on, it was exceptionally slow. Many pages would simply time out rather than download. A bit frustrating on a morning that I had serious work to do. The hotel blamed Comcast, which serves my home and is very reliable. I understand that areas differ, but when I spoke with the front desk, this seems like a chronic problem. I think the hotel's internet infrastructure is insufficient to handle load.

There were two electrical plugs that I could use to charge my computer and phone. Nothing next to the bed so I could recharge my phone overnight and have my phone alarm next to me.

Then the business center was two PCs connected to a printer. No access for Macs at all. No wireless printer.

And the amenity included in the $19 was a free shuttle service that was not that great. The phone number I was given to access it went to my voice mail. Then I was told I needed to go to the front desk to request it and the wait times were so long that it was simply faster to walk to the convention center.

The hotel is lovely, and there were lots of tourists here. I might stay here again as a tourist, but when I travel on business, I need reliable internet.

And I really disliked the surprise $19 per day for amenities that were advertised as complimentary.

Room Tip: The hotel is on a busy street so ask for a room in the back.
See more room tips
Green Features: No plastic glasses! No recycle bins in the room - sad face.
  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 2 of 5 stars
      Service
Helpful?
Thank ColoradoRunner21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, July 23, 2014
Please accept my apologies for the internet problems you encountered and indeed we did recently have some significant problems with Comcast for a couple of days!! Furthermore, you are correct that sometimes the load on the system has grown since our last upgrade just 18 months ago and we commissioned a further upgrade ($15,000+!) Just in the last month.

So please do try us again if only as a tourist and many thanks for staying with us!

kowaen mina so thuu puchi - Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Canaan, Connecticut, United States
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 20, 2014

In Santa Fe for a business meeting, we had the pleasure of staying at the Hacienda at the Hotel Santa Fe. This facility is as elegant and gracious as any I have enjoyed. Pete and the butler staff were very helpful. While the walk to the Plaza is about a mile, after finishing a wonderful meal in town we simply called the hotel and they dispatched a shuttle van to pick us up wherever we were. We especially enjoyed the historical decor - true spirit of the Southwest. The restaurant was also great - indoor/outdoor feeling, and wonderful food, graciously served. We almost forgot it was a business trip because the surroundings of the hotel were so pleasant.

Room Tip: Any room in the Hacienda is wonderful.
See more room tips
  • Stayed July 2014, traveled on business
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank Joseph L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, July 23, 2014
Thank you so much for your kind words and I am delighted to know that you had such a peaceful, but albeit business stay.

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
45 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 18, 2014 via mobile

We loved our stay at The Hacienda and were completely spoiled by Jess and the butler staff there. Every night we went up to the Lounge and sat on the patio to enjoy the free beer and wine, cheese and crackers. The butlers cater to your every need, keep your glasses filled, and give great concierge advice. The Hacienda was comfortable and inviting. Breakfast every morning was a nice amenity. The breakfast space is a lovely setting.
Turndown service was a nice touch with chocolates on our pillows. We also enjoyed the daily infused water in the lobby (cucumber, orange, etc.)
One of the best aspects of this hotel is the free shuttle service to and from locations in town. All you have to do is request a ride and they drop you right did for free, and then with a quick phone call they come and pick you up. They mostly use taxis like the ones in London but they're purple. We loved the service!
We would definitely return to this lovely hotel.

Stayed July 2014
Helpful?
Thank ChandlerMBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, July 23, 2014
And we all hope you will return soon?! Many thanks for staying with us and your kind words are greatly appreciated.

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, PA
Level Contributor
108 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
5 of 5 stars Reviewed July 17, 2014

July 4, 2014, I stayed here with my husband for one night and really enjoyed our stay. This is a beautiful hotel. Staff was very friendly and helpful. The free shuttle service is great for getting around town. The pool and hot tub were very clean and relaxing. Bottled water is available from the bar or front desk anytime – just ask. Bar of soap had a hole in it to reduce waste; clever and also made it easy to hold on to (see picture). Since we only stayed one night, we didn’t use many of the services available. On our next visit to Santa Fe, we will definitely stay here again.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Jennliner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, July 23, 2014
I am so delighted to know that you enjoyed your stay, but especially the “holey soap”!! We also think it is clever and I personally use it all the time and don’t drop it anymore!

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Santa Fe hotels
Downtown
Inn on the Alameda
Inn on the Alameda
#2 of 61 in Santa Fe
4.5 of 5 stars 1,825 reviews
La Fonda on the Plaza
#6 of 61 in Santa Fe
4.5 of 5 stars 1,893 reviews
Inn of the Five Graces
#1 of 61 in Santa Fe
5.0 of 5 stars 515 reviews
Show Prices
Show Prices
Show Prices
Old Santa Fe Inn
#5 of 61 in Santa Fe
4.5 of 5 stars 1,378 reviews
Downtown
Eldorado Hotel & Spa
Eldorado Hotel & Spa
#17 of 61 in Santa Fe
4.0 of 5 stars 1,178 reviews
Downtown
Inn of the Governors
Inn of the Governors
#10 of 61 in Santa Fe
4.5 of 5 stars 1,369 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Santa Fe, The Hacienda and Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Santa Fe, The Hacienda and Spa

Property: Hotel Santa Fe, The Hacienda and Spa
Address: 1501 Paseo de Peralta, Santa Fe, NM 87501-3721
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Santa Fe
#4 Spa Hotel in Santa Fe
#5 Luxury Hotel in Santa Fe
#7 Business Hotel in Santa Fe
#10 Romantic Hotel in Santa Fe
#15 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Santa Fe, The Hacienda and Spa 4*
Number of rooms: 163
Official Description (provided by the hotel):
Offering spacious accommodations along with cultural activities, this Native American-owned hotel is situated in Santa Fe's Railyard District and features exceptional on-site spa services and gourmet dining options. Hotel Santa Fe offers a unique cultural experience with on-site ceremonial dance performances, historical storytelling and an on-site gift shop featuring hand-made crafts. Guests can also enjoy relaxing around the outdoor fireplace and listening to live Native American music. Guests at the Hotel Santa Fe can also enjoy Native American-inspired cuisine at the on-site Amaya Restaurant or unique cocktails at Amaya Bar. The hotel also features an outdoor swimming pool and lush outdoor gardens. In the area surrounding the Hotel Santa Fe, guests can easily discover a number of art galleries, museums and restaurants. Historic downtown Santa Fe is also located only a short distance away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, Travelocity, TripOnline SA, Priceline, Odigeo and Jetsetter so you can book your Hotel Santa Fe, The Hacienda and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Santa Fe & Hacienda Santa Fe
Hotel Santa Fe And Hacienda And Spa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing