We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“Excellent hotel but not within walking distance of downtown” 5 of 5 bubbles
Review of Hotel Santa Fe, The Hacienda and Spa

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Hotel Santa Fe, The Hacienda and Spa
Ranked #13 of 61 Hotels in Santa Fe
Certificate of Excellence
GreenLeadersSilver level
Carmel, Indiana
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Excellent hotel but not within walking distance of downtown”
5 of 5 bubbles Reviewed June 5, 2014

The service is fabulous here and I have no complaints. We stayed in Mid-May 5 nights, and had a suite with balcony. Rm was quiet. The staff even took my mother to hospital in the shuttle one day when she became ill. The restaurant and staff were all good. The pool area is nice. You can walk over to the railroad station area to a couple restaurants etc. But this hotel is not within walking distance of the downtown plaza if you are looking for that. We did wait for the shuttle one day and it never arrived so we drove ourselves around town.

  • Stayed May 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank HoosierIU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, June 26, 2014
I am so sorry to learn of your disappointment with our shuttle service and my apologies for the inconvenience you were cause - we can and will do better!

Many thanks for staying with us and we all hope your mother is well and doing fine!

chenoho mima téwe yo tha - We thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,536 reviews from our community

Traveler rating
    931
    386
    142
    51
    26
See reviews for
292
691
79
172
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (460)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
North Richland Hills, TX
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed June 5, 2014

Thursday, June 05, 2014

Mr. Paul Margetson
General Manager
Hotel Santa Fe & Hacienda
1501 Paseo de Peralta
Santa Fe, New Mexico 87501


Your hotel is one of the main reasons we travel to Santa Fe. Sure, Santa Fe is a mecca for southwestern jewelry and bargains on all sorts of stuff. We love the history and the many interesting sights and structures. We keep coming back to Hotel Santa Fe & Hacienda because of the warmth and service of the people.

We particularly enjoy the comfort and quiet of the Hacienda. The rooms are spacious and very well maintained. We feel welcomed by the staff and the beautiful surroundings. Please convey our special thanks to Lupo, Robert, Javier, Richard, Sarah, Shawna and Maritza for making our stay so comfortable. Please tell Herman we especially enjoyed his warm greeting and friendly manner.

It was our pleasure to be among the very first guests on opening night for the indoor/outdoor area of Amaya restaurant. The area provides a scenic addition to your dining facilities. The food is always delicious at the Amaya. This trip, we enjoyed the salmon. What a feast.

Of course, the hospitality room in the Hacienda is always a restful place after a long day of driving or a hard day of shopping or sightseeing. The wine and snacks are a big plus. Service is terrific…attentive and friendly. We can always count on excellent recommendations from the “butlers” for sightseeing or dining if we want to venture out for the evening.

As always, we look forward to our next visit to the Hotel Santa Fe & Hacienda.

Sincerely,

Sue & Joe Fleming

Room Tip: The Hacienda is our favorite. It's a bit more upscale than the hotel, but both are great.
See more room tips
Green Features: Owned by Native Americans, the facility is extremely environmentally friendly.
  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Travelers006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, June 26, 2014
Dear Mr. and Mrs. Fleming,

It was great to see you again and I am sorry I did not have more time to spend with you - maybe next time!

Your wonderful words of kindness are so very encouraging and we all love having you stay with us. Thank you, thank you, thank you - you have made our day!!

We so look forward to seeing you again which we hope will be soon? In the meantime, we all wish you great happiness and good health.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pelham, New York
Level Contributor
93 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed June 4, 2014

We stayed in a suite at the Hacienda which was spacious and well appointed. Service was great and there was a nice outdoor balcony. The breakfast and happy hour in the hacienda were very well done with great service and a very pleasant space. This is well above the usual standard for hotel clubs.
The decor was very well done with a lot of modern Native American art throughout.

Room Tip: Stay in the hacienda if you can afford it
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Gosnold10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, June 26, 2014
Thank you for staying with us and I am delighted to learn that we took such good care of you - and that you enjoyed the decor/art collection. Many thanks!

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eagle, Colorado
1 review
5 of 5 bubbles Reviewed June 3, 2014

My friend and I were looking for a way to start our recent retirement. We spent three nights at the Hotel Santa Fe and were so pleased with our online booking. We had a junior suite which was perfect for us. The staff could not have been more friendly. Everyone from the front desk staff, to housekeeping, concierge, restaurant wait staff, shuttle drivers, and spa employees were so incredibly friendly and helpful. We enjoyed having the shuttle rides available, like having a private driver at our beck and call. The recommendations of restaurants and reservations made were on target. The spa experience was wonderful. Coffee in the morning on each floor was much appreciated. Food in the restaurant was excellent. We will be back!

Room Tip: Ask for a room with a balcony overlooking an area that does look out to the rooftop. Third floor wa...
See more room tips
  • Stayed May 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cynthia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, June 26, 2014
I am so delighted to know that you chose to stay with us to celebrate your recent retirement! Thank you so much for your wonderful compliments which have been passed on to all of our staff and we hope you will return soon!

Wishing you both a very happy retirement!

chenoho mima téwe yo tha - We thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nevis West Indies
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed June 1, 2014

Attractive and Comfortable hotel in an area close to shops and restaurants near the Railyard. Rooms a bit small and as I had a suite it too was tight, with a tiny balcony. The bathroom fixtures need some work as my bath/shower drain selector was not working. Paint peeling on outside doors to patio. I highly recommend the restaurant for breakfast and dinner. Very delicious food with a surprisingly creative menu and excellent service. Early coffee available at 7am on each floor-wished it was at 6 as breakfast is served at 7. Flavored water available all day in Lobby.
Did not note any employees offering to help with carting suitcases to or from room. Noisy in hallways from cleaning people and guests slamming doors at an early hour.

Room Tip: Room facing the pool area can be noisy with children swimming below.
See more room tips
  • Stayed May 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank UpDeHill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, June 26, 2014
Thank you for spending a week with us and I am sorry to learn that your bath/shower selector was not working property and hopefully you brought it to our attention and it was fixed!!

We are continuing to replace all our wood framed guestroom outside doors with new clad ones and I apologize for any inconvenience you were caused.

I am so glad to learn you enjoyed our restaurant, Amaya, and again, thank you for staying with us.

kowaen mina so thuu puchi - Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Floirda
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed May 31, 2014

Staff was professional and helpful with all our needs. The hotel itself was quiet and has a very relaxing atmosphere in restaurant and lounge. On Friday and Saturday nights they have authentic native american music in the lounge. Loved the jalapenos margaritas at the bar. We did make use of the shuttles to downtown on a daily basis and we were told in advance there was a daily fee listed as a tax for this service. Shuttles were very prompt for us. Our room was clean and comfortable, but could have been larger. We will definitely be back.

Room Tip: Ask to be away from kitchen on bottom floor.
See more room tips
Green Features: Hotel politely reminds you to conserve water by washing only towels, washcloths you leave on the floor. Shower appears to be a water conserving shower head.
  • Stayed May 2014, traveled on business
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Frequentfllyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, June 26, 2014
And we look forward to welcoming you back!! Many thanks for staying with us and your kind words are encouraging to us all.

kowaen mina so thuu puchi - Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed May 30, 2014 via mobile

We booked and paid for our "Discounted" supposedly to $140 a night paid in advance. In the morning there is a receipt under the door for $20. For a service fee. It is a standard charge we are told for services the hotel offers. Like the "Free" WIFI that did not work so we couldn't use it. The "Free" Purple Cars we didn't use because there was only one driver and we would have to wait too long. The room was really small. We both need CPAP. There were no plugs near the bed at all.The desk was the only surface to set things on or use but it was full of a big basket of not food sugary items and water they wanted you to buy and the ice bucket. Finally the bed and pillows were uncomfortable. So I used my phone not their WiFI(not!) To find another hotel

  • Stayed May 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Shelley J L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, June 26, 2014
Every now and then we are unable to take care of/satisfy one of our guests and I am sorry to learn that you were so unhappy! Wishing you safe travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Santa Fe hotels
Downtown
Inn on the Alameda
Inn on the Alameda
#2 of 61 in Santa Fe
4.5 of 5 bubbles 1,965 reviews
La Fonda on the Plaza
#5 of 61 in Santa Fe
4.5 of 5 bubbles 1,969 reviews
Inn of the Five Graces
#1 of 61 in Santa Fe
5.0 of 5 bubbles 531 reviews
Show Prices
Show Prices
Show Prices
Downtown
Eldorado Hotel & Spa
Eldorado Hotel & Spa
#18 of 61 in Santa Fe
4.0 of 5 bubbles 1,243 reviews
Downtown
Inn of the Governors
Inn of the Governors
#12 of 61 in Santa Fe
4.5 of 5 bubbles 1,440 reviews
Old Santa Fe Inn
#8 of 61 in Santa Fe
4.5 of 5 bubbles 1,435 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Santa Fe, The Hacienda and Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Santa Fe, The Hacienda and Spa

Property: Hotel Santa Fe, The Hacienda and Spa
Address: 1501 Paseo de Peralta, Santa Fe, NM 87501-3721
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Santa Fe
#5 Spa Hotel in Santa Fe
#6 Luxury Hotel in Santa Fe
#7 Business Hotel in Santa Fe
#10 Romantic Hotel in Santa Fe
#15 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Santa Fe, The Hacienda and Spa 4*
Number of rooms: 163
Official Description (provided by the hotel):
Offering spacious accommodations along with cultural activities, this Native American-owned hotel is situated in Santa Fe's Railyard District and features exceptional on-site spa services and gourmet dining options. Hotel Santa Fe offers a unique cultural experience with on-site ceremonial dance performances, historical storytelling and an on-site gift shop featuring hand-made crafts. Guests can also enjoy relaxing around the outdoor fireplace and listening to live Native American music. Guests at the Hotel Santa Fe can also enjoy Native American-inspired cuisine at the on-site Amaya Restaurant or unique cocktails at Amaya Bar. The hotel also features an outdoor swimming pool and lush outdoor gardens. In the area surrounding the Hotel Santa Fe, guests can easily discover a number of art galleries, museums and restaurants. Historic downtown Santa Fe is also located only a short distance away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Travelocity, Orbitz, Odigeo, Priceline and Jetsetter so you can book your Hotel Santa Fe, The Hacienda and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Santa Fe & Hacienda Santa Fe
Hotel Santa Fe And Hacienda And Spa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing