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“A wonderful stay” 5 of 5 bubbles
Review of Hotel Santa Fe, The Hacienda and Spa

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Hotel Santa Fe, The Hacienda and Spa
Ranked #13 of 61 Hotels in Santa Fe
Certificate of Excellence
GreenLeadersSilver level
Hattiesburg, Mississippi
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“A wonderful stay”
5 of 5 bubbles Reviewed May 10, 2014 via mobile

Everything about this hotel was top-notch. The rate was reasonable, the staff was friendly and helpful and the room was clean and very comfortable. We ate two evening meals in the restaurant which is excellent and reasonably priced. We enjoyed professional local Native American music twice, enjoying it by the fireplace located in the lounge area. One of the best features was a free shuttle which took us anywhere and picked us up when we were ready to return to the hotel. Also it is the only Native American owned hotel in Santa Fe.

Stayed April 2014, traveled with friends
Helpful?
2 Thank Nena P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, May 21, 2014
I am so delighted to learn that you enjoyed your recent stay and especially appreciated Ronald, our musician, and our London Taxi service.

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,536 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (460)
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English first
Taunton, Massachusetts
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed May 10, 2014

The Hotel Santa Fe is pleasant enough,with its Pueblo-style architecture that fits smoothly into the area, with spacious lobby, decent restaurant, friendly front desk, and fairly sizable rooms (with requisite drastically overpriced minibar and snacks). But in these times, Internet connection is everything and here it was woefully slow if there at all. They have one network for free Wifi and when you call to complain, they give you another, which they say is lesser known and thereby faster. Well, they must have told everyone at once because that one was as slow as the first, and for my two-day stay there, I wasted far too much time waiting for pages to load. And forget about streaming video. One time I called and they said they'd have to put in a work order. Why? I wasn't the only one complaining, several others in my party said the same thing, so you'd think with this collective dissatisfaction they'd do something preemptively rather than address individual complaints.

So overall, it's a decent hotel, nothing fancy but clean and comfortable. The Internet is where it falls down big time.

Room Tip: Ask for a room with a balcony, always nice to step out into mountain air, and if you need Internet c...
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  • Stayed May 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
Helpful?
3 Thank BostonTravelBoomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, May 21, 2014
I am certainly disturbed to learn of your disappointment/frustration with our wifi set up, as we have assiduously worked on providing the best possible set up over the past two years. Please accept my sincere apologies, but thank you for bringing this to my attention. Not good and will be addressed immediately!!

chenoho mima téwe yo tha - We thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 8, 2014

I stayed three nights in a junior suite in the hotel and was pleasantly surprised at the size of my room; there was a separate sitting area with a flat-screen TV with a minibar and microwave, a sleeping area with another flat-screen TV on the chest of drawers, a large-sized bathroom with a tub I could actually use for a bath!
The staff, whether in the hotel, the restaurant, or the spa were attentive, cordial, helpful, and made me feel like I mattered. An added plus was the personal shuttle the hotel provides free of charge to its guests to drive them to and pick them up from local destinations. What a great amenity!
The food and drinks in the restaurant were top-notch! Delicious, reasonably-priced, with a good variety and portion sizes. May I recommend the chips, salsa, and guacamole with a prickly pear margarita off the bar menu while relaxing near the blazing kiva fireplace? Fantastic!
I thoroughly enjoyed myself every moment, and not just when I had a fabulously relaxing hot-stone massage, body scrub and facial at the wonderful spa!
Honestly, this is the nicest hotel I've every stayed at and look forward to my next visit.

Green Features: The bath amenities are organic and environmentally-friendly. Guests may opt not to have their bed linens and/or towels changed daily to save water and energy. Great going!
  • Stayed April 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Heather H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, May 21, 2014
Thank you so very much for writing such an extensive and positive review. Your comments are greatly appreciated and we are delighted to learn that we did indeed take good are of you and you enjoyed your stay.

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed May 7, 2014

We stayed in the hacienda's "Fireplace Suite" for a couple of nights in winter and we were very pleased at the authentic Santa Fe charm of the whole place. Ambience is very important to me so I was happy to have gotten such a good deal on such a room with Kiva fireplace. It's got a wonderful, quiet feel to it-dimly lit, mood lighting, lots of Santa Fe art and artifacts displayed, an upscale restaurant/bar and quality furnishings. With kids, it's nice to have the separate bedroom and living room with queen pull-out couch. There was a chipper concierge who was very eager to be of assistance, give advice and help out. We tipped him well after the free wine/happy hour for all his help. It was really, really helpful to have the free shuttle (tips expected) to call for a reliable, quick, fun, purple taxi. I used the spa one evening (which looks even nicer in person) and the masseuse was very good at deep tissue-I can be picky. We would certainly return in the future.

Room Tip: Try to request a room with natural views, instead of parking lots or of other buildings. Make sure t...
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  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GlobetrottingGirl512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, May 21, 2014
All of the staff at the Hacienda & Spa thank you for your kind and detailed report. Please come back soon!!

chenoho mima téwe yo tha - We thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newbury, Massachusetts
Level Contributor
5 reviews
3 hotel reviews
3 of 5 bubbles Reviewed May 6, 2014

This hotel needs an update, it is fine if you aren't planning on spending time there. It has motel quality rooms. Also, be aware that there is a $19 charge per day for amenities, a hidden cost. If the basic amenities are $19, they should add be added to the room charge, not doing so is a violation. The continental breakfast is $11, don't bother as there are wonderful places to eat within walking distance.

Green Features: All hotels should not rely on the guest to be environmentally friendly, this hotel does it right.
  • Stayed May 2014, traveled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Wassailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, May 21, 2014
I am disappointed that you were disappointed with your stay but respectively disagree with your comments. Wishing you well wherever your travels may take you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Benicia, California
Level Contributor
113 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed May 1, 2014 via mobile

I stayed in the Hacienda and Spa side of the hotel, in the suites. I agree with the last few reviews submitted. This is a very nice place to stay. I also appreciate the management commenting on every TripAdvisor post. That shows a willingness to listen and a sensitivity to how important internet feedback can be.

Observations: The quietest place, I have ever stayed. Great bed, clean, comfortable room, nice staff, nice continental breakfast, NY Times delivered to every room, easy to walk to town, free shuttle.

As for changes I would suggest for consideration: Wash the windows, that kind of kills the otherwise high class feel. Also and this is just my personal opinion, but the drab brown southwest paint inside the rooms is kind of to bland. How about trying some color. Just a thought.

Would I recommend staying? Yes definitely.

Stayed May 2014, traveled with family
Helpful?
1 Thank csutt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, May 13, 2014
Thank you for your comments and your concern regarding our windows is certainly valid - overlooked! And will be worked upon!

Your recommendation to tripadvisor.com guests is appreciated and I am glad you noted the personal responses that I try to provide. Thank you!!

xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 25, 2014

We enjoyed staying in this hotel - it is nice, authentic, comfortable and friendly. We did have all the necessaries that you expect from a hotel. The only thing was missing - coffee / tea in the room which we are used to have on our trips. However, all the rest was wonderful. We would recommend this place to our friends.

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
2 Thank Eugenia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, May 13, 2014
Hopefully you were advised that we do provide coffee and a large range of teas in the Lobby on each floor every morning.

chenoho mima téwe yo tha - We thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Santa Fe, The Hacienda and Spa

Property: Hotel Santa Fe, The Hacienda and Spa
Address: 1501 Paseo de Peralta, Santa Fe, NM 87501-3721
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Santa Fe
#5 Spa Hotel in Santa Fe
#6 Luxury Hotel in Santa Fe
#7 Business Hotel in Santa Fe
#10 Romantic Hotel in Santa Fe
#15 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Santa Fe, The Hacienda and Spa 4*
Number of rooms: 163
Official Description (provided by the hotel):
Offering spacious accommodations along with cultural activities, this Native American-owned hotel is situated in Santa Fe's Railyard District and features exceptional on-site spa services and gourmet dining options. Hotel Santa Fe offers a unique cultural experience with on-site ceremonial dance performances, historical storytelling and an on-site gift shop featuring hand-made crafts. Guests can also enjoy relaxing around the outdoor fireplace and listening to live Native American music. Guests at the Hotel Santa Fe can also enjoy Native American-inspired cuisine at the on-site Amaya Restaurant or unique cocktails at Amaya Bar. The hotel also features an outdoor swimming pool and lush outdoor gardens. In the area surrounding the Hotel Santa Fe, guests can easily discover a number of art galleries, museums and restaurants. Historic downtown Santa Fe is also located only a short distance away. ... more   less 
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Also Known As:
Hotel Santa Fe & Hacienda Santa Fe
Hotel Santa Fe And Hacienda And Spa

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