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“Fantastic!” 5 of 5 stars
Review of Hotel Santa Fe, The Hacienda and Spa

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Hotel Santa Fe, The Hacienda and Spa
Ranked #12 of 61 Hotels in Santa Fe
Certificate of Excellence
GreenLeadersSilver level
Stouffville
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Fantastic!”
5 of 5 stars Reviewed September 2, 2013

The Hotel Santa Fe was a great place to stay! I wish we had time to stay longer! The staff were friendly and helpful. The room was large, comfortable and clean. We had fruit and a welcome letter waiting in our room when we arrived. There was happy hour in the evening and a complimentary buffet breakfast in the morning. We highly recommend this hotel for anyone staying in Santa Fe!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, September 9, 2013
And we think you are “fantastic” for being so kind to us - many thanks!!

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,262 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (394)
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English first
Westampton, New Jersey
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 30, 2013

We stayed in the Hacienda part of this hotel and loved it. The staff was helpful and professional. The room had a lovely balcony and view. A continental breakfast was served in the lounge across the hall from our room. There was also a nightly wine and cheese. Our room had two double beds and a gas fireplace. The hotel had a nice pool area and was walking distance from the shops and restaurants, but there was van service if you didn't wish to walk

Room Tip: Stay in the Hacienda
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Susan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, September 9, 2013
Many thanks for staying with us and for your kind words.

kowaen mina so thuu puchi - Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amarillo, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 26, 2013

There was nothing horribly deficient in our stay. It just was not up to par for the price.
* No valet parking
* No bellman
* No conceirge
* The "spa" consists of several small rooms for massage, plus a very small bathroom/locker room ~ no steam room; no hot tub ~ just very vanilla ~ I booked spa treatments online, only to find that I needed to make further arrangements for the actual appointment time (horrible system. I should only have to contact you one time to spend my hard-earned money in your spa).
* Suite was dark and small with no AC plugs for charging phones/computers/etc. until we moved a table/couch
* "Bar" consists of a 6' bar with a single beer on tap
* Parking lot was very small and hard to get in and out

In other words, the experience was one that I would expect for $100/night but not @ $275/night. I don't mind spending the extra money (and often do so) but my level of expectation rises proportionately.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank D Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, September 9, 2013
Well!! I know that we just can’t please everyone all the time and if one wants to find fault, I guess it’s possible!! Physically “we are what we are”, but we certainly have bellmen and a concierge. Sorry your were disappointed.
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Los Angeles, California
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed August 25, 2013

We stayed at this hotel previously and liked it very much. This time we had two serious security problems. (1) When we entered our room there was an employee asleep on the couch (obviously, he was mortified). (2) They did a turndown service one night and left the door open/ajar. It was that way for many hours. The hotel is still nice but these problems, especially the second, were inexcusable.

Stayed August 2013, traveled with family
Helpful?
3 Thank triceucla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, August 26, 2013
Absolutely unacceptable!! Please accept my sincere apologies. Please let me know which room you were staying in/dates, etc., as this is indeed a severe breach of security. Again, my apologies. Please forgive us.
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Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed August 25, 2013

We were near the front of the hotel, our window overlooked the area where cars parked to check in and unload. A bit noisy, would have preferred an room not near the front desk and main street.
Dinner was good, they overcooked by Husband's meat, but redid it with efficiency and apology.
Easy to walk to the plaza.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank cheriesl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, September 9, 2013
Thank you for staying wiht us and I am delighted to learn that we resolved your husband’s meal!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Courtice, Canada
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed August 25, 2013

We wanted a mid-range place to stay for a few days that was close to downtown.
Hotel Santa Fe is within walking distance to the Rail Yards, the Artists Market, and the downtown shopping and dining area.
It is clean, well maintained, the the staff here are very helpful and kind.
The grounds are not large, but there are flowers and first rate sculptures everywhere.
The pool is a selling point, and the hot tub proved to be a good place to meet fellow travellers.
We were happily upgraded to a junior suite, and we loved it.
There is a free shuttle for guests, but we did not require it.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Claire422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, September 9, 2013
And we do hope that you will indeed return soon! Very many thanks for your kind words of encouragement.

chenoho mima téwe yo tha - We thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellevue, Washington
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 23, 2013

Two of us stayed in a suite of the Hacienda for six nights while on a business trip to attend the Santa Fe Opera . My chief complaint of the hotel is that it bills itself as “the ultimate in luxury accomodations and personalized service”. A good hotel, yes; luxury, hardly. “…you will experience the personal service of our professionally trained butlers” Never saw hide nor hair of the butler. Not even a note under the door to ask if everything was to our satisfaction.

The good news is the location is great, rooms are clean, bed is comfortable and the shower was fabulous. Breakfast was fine and the breakfast patio was nice. However I expect this of any good hotel. I did not have any experience that made me feel I was somplace really special.

Annoying negatives were the only mirrors in the suite were in the bathroom so getting ready for the opera had to be a cooperative effort of scheduling bathroom time to get at the mirror. We had a lovely little balcony with two chairs but no side table on which to set one’s morning coffee or evening glass of wine until we rigged up a luggage rack with a serving tray. The upstairs neighbors were audible just walking around as was hallway traffic. The coffee maker leaked and supplies were not replenished daily.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank MRoss98004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, September 9, 2013
Shame on us for not making the Butler more visible/attentive! And thank you for bringing this to my attention, especially over six nights!!

Sorry you were disappointed because most guests have a great time as you can see from these commentaries!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Santa Fe, The Hacienda and Spa

Property: Hotel Santa Fe, The Hacienda and Spa
Address: 1501 Paseo de Peralta, Santa Fe, NM 87501-3721
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Santa Fe
#4 Spa Hotel in Santa Fe
#5 Luxury Hotel in Santa Fe
#7 Business Hotel in Santa Fe
#10 Romantic Hotel in Santa Fe
#15 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Santa Fe, The Hacienda and Spa 4*
Number of rooms: 163
Official Description (provided by the hotel):
Offering spacious accommodations along with cultural activities, this Native American-owned hotel is situated in Santa Fe's Railyard District and features exceptional on-site spa services and gourmet dining options. Hotel Santa Fe offers a unique cultural experience with on-site ceremonial dance performances, historical storytelling and an on-site gift shop featuring hand-made crafts. Guests can also enjoy relaxing around the outdoor fireplace and listening to live Native American music. Guests at the Hotel Santa Fe can also enjoy Native American-inspired cuisine at the on-site Amaya Restaurant or unique cocktails at Amaya Bar. The hotel also features an outdoor swimming pool and lush outdoor gardens. In the area surrounding the Hotel Santa Fe, guests can easily discover a number of art galleries, museums and restaurants. Historic downtown Santa Fe is also located only a short distance away. ... more   less 
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Also Known As:
Hotel Santa Fe And Hacienda And Spa
Hotel Santa Fe & Hacienda Santa Fe

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