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“Two serious security issues”
Review of Hotel Santa Fe

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Hotel Santa Fe
Ranked #12 of 60 Hotels in Santa Fe
Certificate of Excellence
GreenLeadersSilver level
Los Angeles, California
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Two serious security issues”
Reviewed August 25, 2013

We stayed at this hotel previously and liked it very much. This time we had two serious security problems. (1) When we entered our room there was an employee asleep on the couch (obviously, he was mortified). (2) They did a turndown service one night and left the door open/ajar. It was that way for many hours. The hotel is still nice but these problems, especially the second, were inexcusable.

Stayed August 2013, traveled with family
Helpful?
3 Thank triceucla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, responded to this review, August 26, 2013
Absolutely unacceptable!! Please accept my sincere apologies. Please let me know which room you were staying in/dates, etc., as this is indeed a severe breach of security. Again, my apologies. Please forgive us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (478)
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English first
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 25, 2013

We were near the front of the hotel, our window overlooked the area where cars parked to check in and unload. A bit noisy, would have preferred an room not near the front desk and main street.
Dinner was good, they overcooked by Husband's meat, but redid it with efficiency and apology.
Easy to walk to the plaza.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cheriesl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, responded to this review, September 9, 2013
Thank you for staying wiht us and I am delighted to learn that we resolved your husband’s meal!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Courtice, Canada
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed August 25, 2013

We wanted a mid-range place to stay for a few days that was close to downtown.
Hotel Santa Fe is within walking distance to the Rail Yards, the Artists Market, and the downtown shopping and dining area.
It is clean, well maintained, the the staff here are very helpful and kind.
The grounds are not large, but there are flowers and first rate sculptures everywhere.
The pool is a selling point, and the hot tub proved to be a good place to meet fellow travellers.
We were happily upgraded to a junior suite, and we loved it.
There is a free shuttle for guests, but we did not require it.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claire422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, responded to this review, September 9, 2013
And we do hope that you will indeed return soon! Very many thanks for your kind words of encouragement.

chenoho mima téwe yo tha - We thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellevue, Washington
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 23, 2013

Two of us stayed in a suite of the Hacienda for six nights while on a business trip to attend the Santa Fe Opera . My chief complaint of the hotel is that it bills itself as “the ultimate in luxury accomodations and personalized service”. A good hotel, yes; luxury, hardly. “…you will experience the personal service of our professionally trained butlers” Never saw hide nor hair of the butler. Not even a note under the door to ask if everything was to our satisfaction.

The good news is the location is great, rooms are clean, bed is comfortable and the shower was fabulous. Breakfast was fine and the breakfast patio was nice. However I expect this of any good hotel. I did not have any experience that made me feel I was somplace really special.

Annoying negatives were the only mirrors in the suite were in the bathroom so getting ready for the opera had to be a cooperative effort of scheduling bathroom time to get at the mirror. We had a lovely little balcony with two chairs but no side table on which to set one’s morning coffee or evening glass of wine until we rigged up a luggage rack with a serving tray. The upstairs neighbors were audible just walking around as was hallway traffic. The coffee maker leaked and supplies were not replenished daily.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MRoss98004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, responded to this review, September 9, 2013
Shame on us for not making the Butler more visible/attentive! And thank you for bringing this to my attention, especially over six nights!!

Sorry you were disappointed because most guests have a great time as you can see from these commentaries!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bakersfield, CA
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 22, 2013

My husband and I have stayed at the Hotel Santa Fe several times in the last few year; it's a highlight of our time in the city: smaller than some other choices, but more intimate, and beautifully decorated in the southwestern motif. The ambiance of Indian flute-playing in the lobby, the artwork and color décor in the rooms, basketry of the Picuris tribe, etc... so many special details abound. It excels in the expected categories of service, cleanliness, and comfort, but can't be beat for its warm, southwestern ambiance.

Room Tip: Rooms with a small balcony afford an opportunity to leave the door open and "let Santa Fe in&qu...
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, responded to this review, September 9, 2013
We do try awfully hard to provide a great ambiance and thank you so very much for staying with us again. Thank you also for noticing the special details that we continue to work on. Please come back soon!

kowaen mina so thuu puchi - Have a great day!
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Tucson, Arizona, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 21, 2013

From the time we arrived at the hotel until we left, we were completely pampered. We had butlers who were responsible for us, there was a private room on the rooftop for complimentary wine and cheese in the evening and a fine private continental breakfast in the morning. The hotel took us wherever we wanted to go in town, so we didn't have to move the car. And did I mention the shower? Perfect. The room was quiet, the bed was so comfy to slide into, we slept like babies. We can't wait to return, and hoping to spend a week,

Room Tip: All the rooms are good.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lori W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, responded to this review, September 9, 2013
I am so pleased to know that our butlers took care of you, as some of our guests commentaries have found them MIA! Please do come back soon and spend a week with us! We await you!

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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Sydney, Australia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 21, 2013

This hotel was just fantastic. Nothing was too much trouble for the staff. The shuttle service brilliant. There was Indian flute music playing in the restaurant which was really atmospheric. It has a distinctive Santa Fe feel with interesting artefacts & artwork all around the hotel. A great Santa Fe experience all round.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ainsley97453
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, responded to this review, September 9, 2013
And we are truly delighted to learn that we took care of you! Many thanks for staying with us. We think you are “wonderful” too!

xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Santa Fe

Property: Hotel Santa Fe
Address: 1501 Paseo de Peralta, Santa Fe, NM 87501-3721
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Santa Fe
#4 Spa Hotel in Santa Fe
#5 Luxury Hotel in Santa Fe
#7 Business Hotel in Santa Fe
#10 Romantic Hotel in Santa Fe
#15 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Santa Fe 4*
Number of rooms: 163
Official Description (provided by the hotel):
Offering spacious accommodations along with cultural activities, this Native American-owned hotel is situated in Santa Fe's Railyard District and features exceptional on-site spa services and gourmet dining options. Hotel Santa Fe offers a unique cultural experience with on-site ceremonial dance performances, historical storytelling and an on-site gift shop featuring hand-made crafts. Guests can also enjoy relaxing around the outdoor fireplace and listening to live Native American music. Guests at the Hotel Santa Fe can also enjoy Native American-inspired cuisine at the on-site Amaya Restaurant or unique cocktails at Amaya Bar. The hotel also features an outdoor swimming pool and lush outdoor gardens. In the area surrounding the Hotel Santa Fe, guests can easily discover a number of art galleries, museums and restaurants. Historic downtown Santa Fe is also located only a short distance away. ... more   less 
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Also Known As:
Hotel Santa Fe & Hacienda Santa Fe
Hotel Santa Fe And Hacienda And Spa

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