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“Some nice features, but not well maintained” 3 of 5 bubbles
Review of Hotel Santa Fe, The Hacienda and Spa

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Hotel Santa Fe, The Hacienda and Spa
Ranked #13 of 61 Hotels in Santa Fe
Certificate of Excellence
GreenLeadersSilver level
San Francisco, California
Level Contributor
99 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Some nice features, but not well maintained”
3 of 5 bubbles Reviewed December 30, 2012 via mobile

Earlier reviews are spot on, this place is not well maintained. Basically, it's an OK hotel, with spacious rooms, comfortable beds, sheets, warm lobby. But some of the features have gone to seed. The shower head in our bathroom is cheap, something you'd find in a Motel 6. They offer morning coffee and tea in the elevator foyer on each floor, a nice touch, but when I got there at 9, the table wasn't clean and the hot water pot was empty. Our room was next to a family with teens who were loud playing video games, the walls are so thin. Luckily we are sound sleepers. All in all, since we used points, we didn't have high expectations, but we felt sorry for those who paid high-end hotel price.

Stayed December 2012, traveled as a couple
Helpful?
Thank MakiWong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, January 2, 2013
With apologies for the lack of hot water at the coffee station and we are sorry to learn you didn’t enjoy your stay. Obviously noisy neighbors can be a problem regardless of the wall construction as we spent a great deal of time working on sound attenuation and installed double sheetrock on all walls with stagger studs when we built the Hotel. Please call the Front Desk in future, as the Duty Manager can talk with rambunctious guests!!
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1,536 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (460)
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English first
San Antonio, Texas
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed December 28, 2012

this was my 1st trip to Santa Fe as a young professional and I have to say the staff and the hotel was great. The have a shuttle and a spa and free WiFi that is code protected. You are close to all the downtown hotspots of Santa Fe with out being in the plaza.
I will say that the sofa's made me and my life mate itch the whole stay, to the point of forming a rash up.Maybe we just don't do well with wool sofa's & when we asked about the sofa's the staff stated that most are wool and some thing else. So if you cant handle the wool make sure to sit on the outside patio or hang out in the bedroom.
Over all this is a great place

Room Tip: if you can not handle the wool then make sure to not sit on the sofa's in your room other then t...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank NEVA210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, January 2, 2013
So sorry to learn about your sofa/wool allergy?! I haven’t encountered this issue before, but please advise us next time you make a reservation and we will see if we can find a non-wool sofa.

Thank you, however, for our positive comments. Wishing you a Happy New Year!!

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed December 27, 2012

We have been staying at the Hotel Santa Fe every Christmas Eve for the past several years. Its charm, amenities, and proximity to the heart of the City can't be beat. From the time we step into the hotel through its beautifully appointed doors and throughout our stay the friendly staff always exceeds our expectations. The shuttle service is a plus, though we bring our own vehicle and are familiar with the City. During this particular visit we enjoyed sitting in front of the fireplace having a hot drink in the evening as well as the wonderful free morning coffee in the sunny alcove of the floor where we stayed. Next time we will come prepared to enjoy the free Yoga session. I may have to talk my husband into returning for our anniversary, my birthday or the Santa Fe Opera instead of waiting until next Christmas Eve!

Room Tip: Enjoy having a room at the end of the hall on any floor.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carla C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, January 2, 2013
Thank you so very much for your gracious/kind words which are greatly appreciated Please do talk with your husband and come back again before next Christmas!!

ko piane ca whachii - May Blessings Come Your Way
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 26, 2012

My husband and I visited the Hacienda at the Hotel Santa Fe for Christmas. We couldn't have made a better choice. The room was large and nicely decorated, and the service was exceptional. The staff was friendly and extremely helpful. The details at the Hacienda are all tended to with great care. There is a lot to praise: the friendly staff upon arrival, the excellent selection of teas and coffee in the room, the free shuttle to locations within 1 mile of the hotel, the rooftop area for breakfast and evening wine, and Senor Murphy chocolates at bedtime. This is my favorite hotel in Santa Fe, and it keeps getting better. I highly recommend this property for a visit to Santa Fe.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Clay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, January 2, 2013
And we love being your favorite Hotel in Santa Fe!! Thank you so very much for your kind words. Please come back soon!! Wishing you a very Happy New Year!!

kii thu wia‘‘ kanna thu wia - Our House is Your House
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Spring, Maryland
Level Contributor
67 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed December 26, 2012

The hotel has a nice setting, and the lumieres lining the top of the buildings were charming. The staff was pleasant and offered us an upgrade for just a few dollars more. There is a hidden resort fee in the on-line ordering process, so don't be caught by surprise like we were. There is temporary parking outside the lobby entrance, and permanent parking was available a short walk away. Our room - a junior suite - was warm, but just a little too cozy. For example, there was little closet space and no where to set your luggage. The bed was comfortable and the bathroom was adequate. We had drinks at the hotel bar, but they were overpriced. I didn't think any bartender in Santa Fe could make a bad margarita, but ours did. The hotel has a concierge, and she was somewhat helpful in finding us a nice restaurant. Overall, I think we'd probably stay at the Hotel Santa Fe again, assuming it was merely for a place to crash -- nothing more.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank swingtowne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, January 2, 2013
I do hope you will stay with us again and I am so sorry the Margarita was not so good, as we usually receive great feedback. When you come back next time, please give us another chance and the Margarita is on me!!

ko ku yené - Peace
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Chicago, Illinois
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed December 23, 2012

We just returned from a week at the Hotel Santa Fe. This was our first stay here (second time in santa fe). We were overwhelmed at how much we enjoyed our stay. The butlers and staff overall were very attentive to us and willing to go the extra mile to accommodate our requests. The food was fantastic (especially the venison) and dinner entertainment on Sat superb. We used the parking lot for our car rental, but also used the shuttle when we did not feel like driving. The evening happy hour and breakfasts on 6th floor were amazing in a beautiful setting. Lubo, Javier, and Mark were great butlers, and Danielle assisted me with a special request. They answered many of our questions and introduced us to the place. We wished we could have brought our dogs too, but they stayed home. We thoroughly enjoyed our stay and plan to return.

We enjoy staying at places that are not part of a big chain where you know what to expect. This place was unique in its atmosphere and hospitality. The gift shop was as inviting as any downtown and we were pleased to meet the artist and tribal council leader Geraldo.

Also visited nearby businesses: Sissel's for jewelry, Cowboyz for boots, Cowgirls for BBQ, RailRunner RR station, & more. Canceled other reservations to eat at Hotel Santa Fe's Amaya instead.

Can't say enough positive. Only drawback was walking out to the hottub after dark and not finding the light switch. Made due with the background light available.

Room Tip: The corner room on the 6th floor across from the room where breakfast is served and happy hour given...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, January 2, 2013
Your remarks are so very encouraging to us all and great fully received. Very many thanks for taking the time to write to tripadvisor.com and we all hope you will return in 2013. Wishing you a very Happy New Year!!

kinna wachii xoum kowia - Peace, Love and Joy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, AR
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed December 22, 2012

My girlfriend and I are in the middle of a road trip. We recently stayed at this property when we spontaneously decided to stay in Santa Fe. I am used to staying in branded hotels that are at least four stars or higher, such as Marriott, Hilton, and Westin. So naturally when we booked Hotel Santa Fe on a last minute deal, we lowered our expectations based on past experiences with other non-branded hotels. In short, this hotel far exceeded our expectations on multiple fronts, with one lone exception being the spotty WIFI coverage.

Basic amenities:

Free on-site parking
Free hotel shuttle within 1 mile radius of downtown Santa Fe
Free WIFI
Exercise facilities - 2 treadmills, 2 ellipticals, 1 recumbent bike, all cardio machines had their own TV sets, full set of free weights, weight machine, 1 bench, towels, water, and headphones are all provided.
Pool and hot tub
Central heat/ac with in-room temperature control
Coffee and tea on every floor from 7am to 10am

Paid amenities:

Mini-bar
Massage and spa treatments (an additional $50 for in-room)
Meals
Snacks

What it lacks:

Microwave
Fridge
Coffee maker

What it lags:

TV is an old-style tube TV, not LCD
Curtain does not have blackout or sheer, just horizontal flaps
Toiletries could be better
Ethernet connection

What took off 1 star:

The WIFI coverage was problematic for us. Signal was weak, and dropped frequently.

Service:

Excellent. Check in and check out were both easy and speedy. They accommodated our request for a quiet room away from elevator.

Quirks:

Access to exercise room requires a brief walk outside. Considering the temperature outside in December, it was slightly inconvenient. Entrance to the hotel is not very obvious, and we missed our turn almost every time we were coming in.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank clanecks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at Hotel Santa Fe, The Hacienda and Spa, responded to this review, January 2, 2013
Thank you for your detailed report and please accept our sincere apologies for the wifi problems you encountered. Installation of new TVs should be completed throughout by late Spring. Delighted to know that overall we exceeded your expectations. We wish you a very Happy New Year!

chenoho mima téwe yo tha - We thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Santa Fe, The Hacienda and Spa

Property: Hotel Santa Fe, The Hacienda and Spa
Address: 1501 Paseo de Peralta, Santa Fe, NM 87501-3721
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Santa Fe
#5 Spa Hotel in Santa Fe
#6 Luxury Hotel in Santa Fe
#7 Business Hotel in Santa Fe
#10 Romantic Hotel in Santa Fe
#15 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Santa Fe, The Hacienda and Spa 4*
Number of rooms: 163
Official Description (provided by the hotel):
Offering spacious accommodations along with cultural activities, this Native American-owned hotel is situated in Santa Fe's Railyard District and features exceptional on-site spa services and gourmet dining options. Hotel Santa Fe offers a unique cultural experience with on-site ceremonial dance performances, historical storytelling and an on-site gift shop featuring hand-made crafts. Guests can also enjoy relaxing around the outdoor fireplace and listening to live Native American music. Guests at the Hotel Santa Fe can also enjoy Native American-inspired cuisine at the on-site Amaya Restaurant or unique cocktails at Amaya Bar. The hotel also features an outdoor swimming pool and lush outdoor gardens. In the area surrounding the Hotel Santa Fe, guests can easily discover a number of art galleries, museums and restaurants. Historic downtown Santa Fe is also located only a short distance away. ... more   less 
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Also Known As:
Hotel Santa Fe & Hacienda Santa Fe
Hotel Santa Fe And Hacienda And Spa

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