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Four Seasons Resort Rancho Encantado Santa Fe
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Reviewed July 19, 2009

We stayed at the Encantado in July for a 5-night vacation. We enjoyed our stay very much and are looking forward to visiting again.

The property is located several miles north of Santa Fe, so the location to the restaurants, shopping, museums, etc. in downtown were not within walking distance like other properties. However, the resort has a convenient car service to and from downtown, which is a great service. Also, if available, you can borrow one of the Mercedes convertibles for use to drive around in, so getting to downtown was not a problem. In fact, since this was our second visit to Santa Fe, we enjoyed being a bit away from the action.

The property itself is very beautiful, but compact. All of the common areas --- lodge, restaurant, bar, pool, spa, fitness center --- are immaculate. Some prior reviewers commented on the prominence of the parking lot, and it is quite prominent, but the rooms with the higher numbers have less of a view of the lots. Drinks at the bar at sunset are a must, as is a morning coffee to enjoy the cool air.

The room (we had a vista casita, which is on the second level and has a balcony rather than a patio) was very nicely appointed and spacious. We did not use the fireplace but enjoyed time on the balcony. The well-stocked minibar (non-alcoholic drinks were complimentary) was very nice to have, as were the full-size bath products. There was a small problem with the shower door closure and we weren't fans of the coffee maker, as it was extremely loud (not good if one person is an early riser and the other is not). Also, on our first day, the in-room wireless was not working, but it was fixed by the next day. Overall, wonderful accommodations.

The best part about the experience was the service. From check-in to check-out, the staff were phenomenal --- attentive, polite, helpful and gracious. The bell staff and spa staff in particular were very pleasant, as was the concierge. They really helped to make our stay enjoyable.

In terms of on-property activities, the spa is not to be missed. It is an absolutely amazing experience in a beautiful setting. The fitness center is good, with top-notch equipment (although the room is on the small side). The restaurant, Terra, was a good dining experience, as was the bar.

We very much enjoyed our stay and will definitely go back.

  • Stayed: July 2009, traveled as a couple
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6  Thank travel_blurbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2009

Encantado is nothing short of spectacular. My husband and I stayed there through a package that we got on luxurylink.com, which ended up being an excellent deal!

We spent 3 nights at Encantado and loved every second of our trip. We went there to celebrate our anniversary and relax and that is exactly what we did.

The setting is beautiful—desert, with some greenery and flowers—encircled by mountains on 3 sides. We spent hours just sitting outside, reading and enjoying the incredibly relaxing and pristine scenery.

The resort is everything you could want. We stayed in a casita with a king bed. The casita itself was perfect. It had brand-new fixtures and a modern and clean, but still comfortable. It was very roomy, with a huge bathroom, big closet/dressing area, large bedroom and very generous patio. The bed was incredibly comfortable, the bathroom was awesome with a walk-in, stone shower, the biggest soaking tub I have ever seen and his and her sinks. We had a great view from our patio and felt complete privacy. There is a hiking trail that goes around the resort, which is very manageable and a good way to start the day.

The food was incredible. The restaurant is world class and the service was excellent—accommodating and very attentive.

The staff could not have been more gracious-every single person we encountered went out of their way to be helpful and friendly. When we asked the concierge about where to go to print out our boarding passes, he told us to give him our flight info and he checked in for us and had the boarding passes delivered to our casita.

We both had massages, which we loved. The spa is wonderful—luxurious and very private.

I could go on and on (honestly), but will just say that this was one of the best places we have ever been. Encantado far exceeded our expectations--the natural beauty, the impeccable service, the amenities, the décor, the staff, etc. We were beyond sad to leave, but hope to be back soon.

The only “negative” comment I would make is that we were sent a bottle of champagne and chocolate covered strawberries as a gift from family. We had 2 strawberries left over that we put in the fridge to save for the following night and when we went to take them out, they were gone. We didn’t mention this when we left because we had been so pleased with the overall service.

  • Stayed: May 2009, traveled as a couple
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6  Thank bluedot16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2009

My wife and I celebrated our 20-year anniversary at Encantado in late May. We stayed at a gorgeous suite (#62) - very private, beautifully-appointed, indoor + outdoor fireplaces (working perfectly), and were presented with Champagne and chocolate-covered strawberries upon arrival.

We checked out other high-end places while walking around Santa Fe (Rosewood, Rockresorts) and were SO happy that we made a decision to stay in Encantado! Let me put it this way: Encantado is such a treat, that Santa Fe itself could be viewed as icing on the cake! Enjoy Encantado and consider Santa Fe town center being ~10 min drive as just a bonus feature :-)

  • Stayed: May 2009, traveled as a couple
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8  Thank Edik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 23, 2009

Thought I'd check in to see how Encantado has fared since our stay there last year. We wrote off most of the glitches we experienced to the fact that they were still in construction, but now that some time has passed, the experience retains its dullness.

We wanted a quiet getaway for our anniversary, and I corresponded with the concierge prior to our stay, trying to arrange a special dinner on our private terrace upon arrival. Having given him carte blanche to arrange a meal that would be an experience to remember, the entire transaction was completely overlooked by the front desk staff, and no one seemed to know anything about the arrangements. This was brushed off, and we were offered typical room service. It was ok. The fellow who delivered the food was sweet, eager, and tried hard, but then forgot to come and clear away the dishes as asked, leaving us concerned that desert critters would come and raid the patio.

The patio, by the way, had not been cleaned, and was covered with dust, as we discovered when we went out to eat our nifty little room service anniversary dinner. Ok. Desert. Dust. Construction. Oh well. I guess I'll change into my jeans again...

After dinner it was time for a romantic soak in the beautifully designed soaking tub with a view that does not look over the parking lot and asphalt jungle separating the suite from the main lodge. Oh, what's this? Brown water? Ok, rinse out the pipes and see what happens. More brown water? The tub was filled with silt and a layer of bright red clay coated the bottom of the tub. Oh well. On to the romantic fire.

After leaving the windows open for an hour the smoke finally cleared, and we were able to breathe. No matter what we did, we were not able to work the fireplace so that we didn't fill the room with smoke, and we are experienced fire builders.

Well, finally time for a romantic evening just talking in bed. But Hmmmmmmmmmmmmmmmmmm...... that hum, where is that coming from? Hmmmmmmmmmmmmmm...... It sounds like a jet is idling on top of the roof. We locate the sound, touch the wall near the sound, and the wall is vibrating. After trying to sleep for an hour, we call the front desk and they send someone to check it out. The repairs go on noisily for about an hour, and then stop. So does the hum. Turns out it is a condensor, and this is just the noise it makes. But because it wasn't super hot during our stay, it was turned off so that we could get some sleep. What in the WORLD was the architect thinking?

And this last one may seem nitpicky, but really, why in the world would someone choose to put a smoke detector with a BLINKING bright green light on the ceiling directly over the head of the bed? The sallow glow at least completed the experience of alienation we shared on this anniversary night, wondering why we had gone to such expense for such an irritating and almost comically marred experience when we could have just stayed home and been comfy.

I feel badly for the staff at this Auberge property. They all are eager to please, and obviously genuinely interested in giving people a wonderful experience. But the shortcomings of the infrastructure ensured that we will not be back, and we question the wisdom of the organization if this many design flaws slipped by unnoticed.

By all means, experience the wonderful restaurant, but stay the night only if you have too much to drink to notice the appalling design flaws.

  • Stayed: September 2008, traveled as a couple
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5  Thank BBAware
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2009

As many folks have already said, the best features of Encantado are the dining room and the very friendly and helpful staff. Our meals at Terra were well executed (great oxtail raviolis) and nicely presented and their wine-list is excellent and well priced. Table settings are very good, though they should have fish knives and/or sauce spoons available for seafood dishes in particular. Desserts were uninspired but passable. Overall, the DR is very good.

Room service was prompt and accurate. The huevos rancheros were served warm and properly cooked. Our suite did have certain problems. The bolsters on the sofa and chair were EXTREMELY dusty and caused one of us several fits of sneezing; the faucets in the shower are poorly designed and confusing; there was barely enough hot water for a bath and subsequent shower; the fireplaces are difficult to light and had poor draw even with the one little starter cube offered.

On the positive side, the beds were very comfortable, the bar well stocked and the size, scale, general furnishing and general cleanliness was very good (except for the bolster pillows).

Other general comments are: the industrial scale parking lot is a MAJOR design flaw of this resort and is not remediated by staying in a suite! Also, the rooms are a bit lacking in privacy and the dining room has no table which can be used for those wishing privacy or 'a discreet corner'. Also, there are labels still attached to the underside of the dining room chandeliers which are painfully visible to diners and show a lapse in finishing detail. There are also large cracks in the concrete floors which should not happen in a well executed slab. These things add up and will prevent Encantado from achieving the highest levels of regard from the most experienced of travelers and hotel afficianados.

Overall, Encantado is a solid 4 Star / Diamond experience, or a Michelin 4 House + Bib Gourmand...

  • Stayed: March 2009, traveled as a couple
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7  Thank Christophe O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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