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“A great getaway”

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Four Seasons Resort Rancho Encantado Santa Fe
Ranked #12 of 62 Hotels in Santa Fe
Certificate of Excellence
Reviewed January 9, 2009

My wife and I stayed here for 2 nights in early November. The staff was very friendly and helpful. The restaurant was superb. The yoga studio is very nice with a beautiful view of the mountains. The room was very nice, large and well appointed. Some reviewers have complained about views of the parking lot. The rooms with larger numbers are away from the lots. Our room was 54 and had a very nice view.

The Santa Fe Opera is about 15 min away, and the plaza in Santa Fe is about 20 min away, making it easy to get into town.

  • Stayed: November 2008, traveled as a couple
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6  Thank 18laps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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882 - 888 of 896 reviews

Reviewed January 4, 2009

My wife and I just returned from a four-day stay at Encantado and I must take issue with some of the reviews. Our stay was terrific in every way. Our room was huge, beautifully designed and furnished, and had a sweeping view of the Jemez Mountains.

Some other reviews have mentioned the parking lot views, and while that might be the case with some of the rooms, it definitely was not with ours. The fireplaces are a bit challenging - the hotel should probably offer proper fireplace tools and kindling, but they made it very clear that they were happy to come to the room and help get a fire started.

The rest of the hotel matched the beautiful rooms. The grounds are lovely, the spa is perhaps the best I've ever visited, and the staff are unfailingly friendly and experienced.

I have stayed in just about every decent property in Santa Fe and none can match Encantado's combination of accommodations, surroundings, and staff. The Bishop's Lodge has a wonderful setting but service is abysmal and the rooms are dated and problem-prone. La Posada is another nice property but service is dreadful and the spa is not particularly pleasant. Inn of the Anasazi comes closest to matching Encantado in terms of stellar service but the rooms are smaller and less comfortable and the hotel lacks a spa or gym.

I was concerned about staying so far away from the Plaza, but the hotel offers complimentary transportation just about anywhere at anytime, and the service was an absolute pleasure.

Ignore some of the negative reviews (the hotel has only been open for six months) and try it - Auberge's standards exceed those of just about every chain and it shows in all aspects of Encantado.

  • Stayed: January 2009, traveled as a couple
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8  Thank ncinaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2009

Great resort with an incredible restaurant. Every single details has been taken care of. Wood burning fire in every room, great amenities overall with one of the best spa services ever, world class chef and great wine list. The views are alos great and even in the winter this make for an memorable stay.

  • Stayed: December 2008, traveled on business
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6  Thank HdVNapa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2008

Have heard about the Encantado and namely the restaurant within, Terra. Being an Auberge resort I decided to try it out with the girlfriend for a weekend getaway after christmas. The property is very compact and seemed to focus all views on the parking, The wood burning fireplace in the room was a disaster, spent the better part of the night trying to get it to stop smoking up the room. To top it off the hotel did not provide and tools to maintain the fire(poker, tongs) so i had to maneuver the burning logs outside with the metal plate lids from room service and fashioned a poker from a piece of bamboo that was holding up some vines outside. The room was nice overall. Nice minibar and quick room service. Bath products smelled to strong and had an unpleasant odor. Hotel still needs to go a long way to compare to other 4 stars in Santa Fe .
Try Downtown.

  • Stayed: December 2008, traveled as a couple
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5  Thank Mykonos69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2008

Stay Summary:

Encantado, Santa Fe

Final comments:
If you are a traveler that spends most of your time off resort property, then the Encantado property should be considered as a great choice. If you are a traveler that expects this property to be in sync with the other Aubreige properties, RELAIS & CHÂTEAUX, Ritz Carlton’s, then I would check out the Inn of the Anasazi, in Santa Fe, or the and give Encantado a year to mature.

Pre Resort Experience
Online Booking and ease: 5 Stars
Responsiveness to reservation inquiry: 3 Stars (took a few days)
Reservationist Property and local knowledge: 5 Stars
Resort Email Communications Pre stay: 3 Stars

Resort Check- In Experience
Ease: 5 Stars
Accuracy: 3 Stars
Responsive: 5 Stars
Valet and Bellman: 5 Stars

Couples and Pets:
Pet Friendly: 5 Stars
Gay Friendly: 5 Stars
Couple Friendly: 5 Stars

Room
Décor: 5 Stars
Linens and Towels: 5 Stars
Housekeeping Morning: 4 Stars
Housekeeping evening turndown: 4 Stars
Technology: 3 Stars
Bathroom: 5 Stars (note: elderly may not be able to get in and out of soaking tub)
Lighting: 5 Stars
Workspace: 2 Stars

Mini Bar
Non Alcohol Selection: 5 Stars
Alcohol Selection: 3 Stars (Generic brands for vodka and gin)
Coffee: 5 Stars
Snacks: 4 Stars
Timely restocking: 2 Stars
Ice: 4 Stars

Spa and Pool:
Spa: 3 Stars (based on service experience)
Pool: Closed for season
Saunas: Men’s steam room is closed for repair

Restaurant:
Service: 5 Stars
Menu: 5 Stars (Limited menu)
Décor: 5 Stars
Pricing: $$$

Bar:
Service: 4 Stars (would have been a five, but they ran out of martini glasses)
Décor: 5 Stars
Pricing: $$$

Grounds and layout:
3 Stars (Very odd resort layout. Many Roads and parking lots make the resort seem more like an apartment complex. Most people are walking in the roads down to the main house. Most rooms overlook either a road or a parking lot. Gives you a modern day motel feel. Nice view of the mountain range)

  • Stayed: November 2008, traveled as a couple
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8  Thank customerexp411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2008

Encantado is an exquisite hotel for Santa Fe. It is north of the city and is part of the beautiful Tesuque/Pojoaque Valley. The concept of Encantado is very upscale for the Santa Fe area. It creates an ambience of the old with the new which is so lovely about the region. The staff is first class, always addressing the needs of the hotel clients. As a resident of New Mexico, I would recommend Encantado to all visitors who enjoy basking in luxury, attention, amenities and native charm. It is a must to experience. If travelers prefer cozy warm spaces to be together or uniqueness of regional decor, Encantado is the place to be.

A New Mexico Resident

  • Stayed: September 2008, traveled on business
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7  Thank WorldTraveler1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2008

We just came back from the Encantado Resort. It was our first time to New Mexico and we loved it. The Resort is truly beautiful, and the decor is amazing. The staff did everything to make our stay perfect. Especially Gloria, the Concierge, was so helpful and knowledgable. All in all, a really nice place.

It has one flaw, though, and i completely agree with the comment further down. All the rooms overlook the parkign lot. And to make matters worse, it is the staff parking lot as well. So you have a constant coming and going, and not very nice views. I simply don't understand why they couldnt have the parking space somewhere else, particulary for the employees. We had one of the more expensive room, but we could have gone for the basic as well, as the views would have been exactly the same.
That was my only disappointment.

  • Stayed: September 2008, traveled as a couple
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8  Thank jacqueline41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Rancho Encantado Santa Fe

Address: 198 State Road 592, Santa Fe, NM 87506-0080 (Formerly Encantado, An Auberge Resort)
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Santa Fe
#4 Spa Hotel in Santa Fe
#5 Business Hotel in Santa Fe
#5 Luxury Hotel in Santa Fe
#9 Family Hotel in Santa Fe
#11 Romantic Hotel in Santa Fe
Price Range: $290 - $833 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Resort Rancho Encantado Santa Fe 5*
Number of rooms: 65
Official Description (provided by the hotel):
Under grand skies and infinite stars, rediscover your inner artist in our intimate escape from the ordinary – nestled in a high-mountain desert landscape, minutes from the magic of Santa Fe, New Mexico. Set in 57 unspoiled acres tucked gently into the Sangre de Cristo foothills, Four Seasons Resort Rancho Encantado Santa Fe is just 10 minutes from Santa Fe’s galleries, shops and distinctive architecture. The Resort offers 65 casita guest rooms and suites, each with its own fireplace and private terrace. ... more   less 
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Also Known As:
Encantado, An Auberge Hotel Santa Fe
Encantado Hotel Santa Fe
Encantado Resort Santa Fe

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