This place is off the beaten path, which depending on your preference, could be good or bad. First, this is the Four Seasons, right? My family of four (2 teens) stayed here recently, our first visit to New Mexico. First, this is not a traditional hotel. The resort is spread out and your "room" is actually small buildings around the property called casitas. When booking, keep in mind the location of your casita on the property and if it's a one floor or 2 floor building. Each casita has a couple rooms. We stayed in a one floor casita. The room was huge by hotel standards and spaciously fit all 4 of us, 2 queen beds plus a cot! The bathroom was luxurious and spa-like, with heated floors a soaking tub, huge shower, and a separate commode area.This was good and bad because you had to pass the shower to get to the commode and offers no privacy if someone was in the shower as the door is clear glass. There was a bar area with a Keurig, a stocked refrigerator, and snacks, keep in mind the cost though.There was a fireplace in our room with wood and firestarter (bring s'mores if you have kids) and a pergola covered patio right outside the full glass sliding doors with lounge chairs and a table. Unfortunately our view was of the front lodge but other casitas had wonderful views of beautiful vistas. Although our casita didn't have the best view, it was close to the main lodge and a short walk to the pool/gym/spa. We had some drawbacks but the staff was accommodating and came as soon as called! Everyone was pleasant and friendly. There is a small store on the property but it doesn't carry all the necessities, it is more like a boutique. For example, I needed tylenol but all they had was advil, which I can't take. I used the spa for a massage and it was great but keep in mind you will have to pay for "enhancements" which is just aromatherapy and cost $15 plus $150 for a 50 min massage. (back home I pay $80 and the "enhancement" is included!) Now for some negatives, which I really didn't anticipate from a Four Seasons. This is a RESORT! not really a "hotel". The wi-fi is free but only for 2 devices and you can buy "premium" wi-fi (which is supposedly faster) for an additional $15, make sure you bring your portable wi-fi. There were small ants in the room. Once we called housekeeping, they did take care of it but the ants did come back toward the end of our trip. There are dogs allowed. My neighbor at home has 6 dogs, another 11, I don't want to hear dogs barking when I'm relaxing on my vacation. Housekeeping, although quick when called, was sketchy on a daily basis. Some days they wouldn't replace shampoo, coffee, or creamers, dishes and they wouldn't take the dirty dishes so we would leave them outside as not to exacerbate the ant problem. There is a Keurig in the room but it didn't work properly. Toward the end of our stay, the flu in the chimney would make a squeaking noise. Although maintenance came to take a look it led to a couple sleepless nights. The pool gates slam, so if guests don't close the gate gently, it makes a loud bang and I was woken up at least 4 times from a nap. The ATM didn't work the whole time we were there, so make sure you have cash for tips before you arrive. Keep in mind, you are at least a 20 minute drive from downtown Santa Fe. Once at the hotel, forget about a nice stroll for a frozen yogurt, there is nothing around, hence the title of my post, it's remote! Also, keep in mind, most places in Santa Fe close at 5pm, so time yourself wisely. We did visit our local Albertsons to bring in some snacks and drinks as if you travel with teen boys you would understand the need. For this reason and to avoid the "hangries", we ate at the hotel quite a few times, especially breakfast, which is not inexpensive. I think $15 for 2 eggs, and an "enhancement" which is fruit, toast, or bacon/sausage, is a little excessive. We ate dinner there once. The food was good but living in a major metropolis, I didn't think it was worthy of the price. The "special" was $100 bucks for a wagyu steak, which I may be a steak snob as I've said, living in a major city, have dined at some of the best steakhouses. One more thing, I guess my OCD was acting up, but this is THE FOUR SEASONS, I don't expect to see trash in the landscaping. The same wrappers were there for at least 4 days of our stay.
The take away here is, it's beautiful (they even have a mile hike around the property guided or unguided) which is very scenic, they are friendly and accommodating. I think it is best suited for folks looking for a romantic get away or a retreat. I wouldn't visit again as a family to tour the area. I will miss the humming birds, smell of lavender, the turn down service, and the friendly smiles and service of the staff.
- Official Description (provided by the hotel):
- Under grand skies and infinite stars, rediscover your inner artist in our intimate escape from the ordinary – nestled in a high-mountain desert landscape, minutes from the magic of Santa Fe, New Mexico. Set in 57 unspoiled acres tucked gently into the Sangre de Cristo foothills, Four Seasons Resort Rancho Encantado Santa Fe is just 10 minutes from Santa Fe’s galleries, shops and distinctive architecture. The Resort offers 65 casita guest rooms and suites, each with its own fireplace and private terrace. ... more less
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- Also Known As:
- Encantado, An Auberge Hotel Santa Fe
- Encantado Hotel Santa Fe
- Encantado Resort Santa Fe