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“New four seasons semi-excellent” 5 of 5 stars
Review of Four Seasons Resort Rancho Encantado Santa Fe

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Four Seasons Resort Rancho Encantado Santa Fe
Ranked #8 of 61 Hotels in Santa Fe
Certificate of Excellence
Tustin, California
Level Contributor
230 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“New four seasons semi-excellent”
5 of 5 stars Reviewed July 20, 2012

Enchant ado resort has been a Four Seasons for 4 months. ThE staff is friendly, accommodating and well trained. The rooms are spacious, well appointed and comfortable. Pillows are too soft. Try to get a top floor room. Upstairs guests sound like they are wearing combat boots if you are downstairs.

Room Tip: See review
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  • Stayed July 2012, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
6 Thank KARXPRT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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690 reviews from our community

Traveler rating
    494
    123
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    4
See reviews for
128
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (214)
Date | Rating
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  • French first
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English first
Surf City USA
Level Contributor
678 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 350 helpful votes
4 of 5 stars Reviewed July 17, 2012

Four Seasons took over management of this former dude ranch outside of Santa Fe in June. Staff and guests say things are improving. It really deserves 4.5 stars - not 4 or 5. But there's no option for that here. Some cautions: The resort is an isolated area, several miles from Santa Fe. There's little or nothing to do, or see...but that might be a good thing, if you come here to do nothing but relax. The resort is good for that, I suppose. It's access road features a large, dingy trailer park on one side, and a county dump station on the other. Beware that internet service (free) is very slow, and phone service is dodgy (AT&T's "E"). If you need to stay in touch with the outside world here, these can be irritants. The property itself is southwestern style with adobe casitas (64 of them) arrayed out in a small canyon around a pool, spa and wellness center. There's a restaurant with a large wine room. Sunsets are a highlight most nights. The resort is quiet and dark at night. Good for sky-watching. . Since Four Seasons didn't build it, a number of features are probably not of the caliber this company would usually require. The grounds are supposed to be rustic, but they just looked rather rundown and weed-infested. The property is evolving under Four Seasons management, so look for the most up to date reviews when considering a visit here

Room Tip: Casitas at the rear of the property are the most secluded, and have the best views.
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  • Stayed July 2012, traveled solo
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank jg3arrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed July 13, 2012

We recently returned from this beautiful resort after being there during their transition from an Auburge property to the Four Seasons Resort. We did encounter some service issues due to the transition, but the management acknowledged each of our concerns, was working to fix those issues and made very satisfactory accommodations for us. We were very impressed with the effort of the management to make things right.

The resort itself was beautiful and the casitas are lovely and well appointed.

Stayed July 2012, traveled with friends
Helpful?
4 Thank cg15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Switzerland
Level Contributor
114 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed July 12, 2012

Hotel resort very elegant, clean and efficient (except for room service). The restaurant service and food was excellent and very efficient. Truly enjoyed our stay despite our anxiety that the switch to four seasons would have affected its character adversely.

Room Tip: Casitas 1 & 2 are located close to the restaurant and avoid overlooking other rooms. However acc...
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank twets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
office
Level Contributor
141 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed July 9, 2012

My husband and I recently stayed here for our joint birthday celebration. We are big fans of Auberge properties and had high expectations. Unfortunately, our expectations were only met by the spa and location itself. The service was not what was expected by this level of resort-room service was slow, the restaurant refused to make off menu items (really would not make a cheese and tomato omlette!), and because of the management shift to the Four Seasons all of the Auberge products were removed from the room and cheap non-brand lotions were left in their place (yuck!) We enjoyed the suite and had beautiful views. The beds were very comfortable, but the shower was not great. We will not be back because of the distance, but it is the best place to stay in the area.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank MLDorris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SANTA FE
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed July 7, 2012

Our dinner at Terra on 7-5-2012 was an extremely poor experience. First, our reservations had been lost, though the host rectified this by finding us an excellent table. The menu, a rather strange list of choices, was very pricey for extremely small portions. The primary problem, however, was outrageously slow service. We waited nearly two hours for our food after ordering. No compensation (glass of wine, refilled breadbasket, dessert, nothing) was offered for this major inconvenience. Four Seasons has just assumed management at Rancho Encantado and, so far, has a long way to go with this restaurant. A beautiful facility, but we won't risk another dinner there.

  • Stayed July 2012, traveled with friends
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Service
Helpful?
5 Thank Papageno706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Mary, Florida
Level Contributor
92 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed June 30, 2012

Great location and above average service but something is missing to make this a "Great" place to stay. The views from the hotel are super but many of the casitas have views of parking lots or the roof tops of other casitas.

Room Tip: Before booking online, call the property to get a better explanation of what type of views the vario...
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  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
5 Thank SambaJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Rancho Encantado Santa Fe

Property: Four Seasons Resort Rancho Encantado Santa Fe
Address: 198 State Road 592, Santa Fe, NM 87506-0080 (Formerly Encantado, An Auberge Resort)
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Santa Fe
#3 Spa Hotel in Santa Fe
#4 Luxury Hotel in Santa Fe
#5 Business Hotel in Santa Fe
#11 Romantic Hotel in Santa Fe
#12 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Resort Rancho Encantado Santa Fe 5*
Number of rooms: 65
Official Description (provided by the hotel):
Under grand skies and infinite stars, rediscover your inner artist in our intimate escape from the ordinary – nestled in a high-mountain desert landscape, minutes from the magic of Santa Fe, New Mexico. Set in 57 unspoiled acres tucked gently into the Sangre de Cristo foothills, Four Seasons Resort Rancho Encantado Santa Fe is just 10 minutes from Santa Fe’s galleries, shops and distinctive architecture. The Resort offers 65 casita guest rooms and suites, each with its own fireplace and private terrace. ... more   less 
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Also Known As:
Encantado, An Auberge Hotel Santa Fe
Encantado Hotel Santa Fe
Encantado Resort Santa Fe

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