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“Horrible Service”

Susie's Moped Rentals
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Explore San Juan Island at your leisure on a moped, Scoot Coupe or rental car from Susie's Mopeds. Let our professional and friendly staff help plan your island adventure. Hourly and daily rates. Island maps provided. You are off the ferry and on your way.
Useful Information: Lockers / storage
Reviewed July 23, 2013

Horrible service. We went to rent, we are under their weight limit by maybe 10- 20 lbs and Susie took one look at us, looks straight at me and says that she doesn't think that we can rent from them because our weight would be too hard on the shocks. Then she complained that we had packs, one with our lunch, and one with my small Nikon v1 camera. They have us sit through about thirty minutes of this is what you can see this is where you can go, you should pack a lunch blah blah blah, gets us in the car and hem and haw until they decide that they are going to cancel our reservation because we are too heavy. First off we are under their stated weight limit, and secondly why did they have to set us through such a long winded thing if we weren't going to be able to rent anyway. The way the lady said it made me feel absolutely horrible as well. She could have been so much more polite and instead was just awful, mean, and rude. It felt like they were saying these are all the amazing things you can see on the island if you rent from us, but you're too fat so you don't get to see any of the amazing things this island has to offer. I would never go back there again because they are just so incredibly mean, rude, and just wasted our time.

9  Thank Lexa_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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in 15 reviews
"weight limit"
in 5 reviews
"the entire island"
in 4 reviews
"roche harbor"
in 7 reviews
"explore the island"
in 4 reviews
"san juan island"
in 12 reviews
"american camp"
in 6 reviews
"wine tasting"
in 3 reviews
"safety briefing"
in 2 reviews
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in 2 reviews
"lavender farm"
in 4 reviews
"two hours"
in 2 reviews
"english camp"
in 3 reviews
"coupes"
in 17 reviews
"cars"
in 7 reviews
"tracker"
in 5 reviews
"vehicle"
in 8 reviews
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Reviewed April 26, 2015
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susie D, Owner at Susie's Moped Rentals, responded to this reviewResponded June 1, 2015

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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