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“Great Hotel in a Great Location, but...”

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The Westin Riverwalk, San Antonio
Ranked #6 of 356 Hotels in San Antonio
Certificate of Excellence
Moraga, California
Level 4 Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Hotel in a Great Location, but...”
Reviewed July 27, 2014

Lovely hotel, great rooms in a great location. But having stayed there 4-5 times a year, every year, since 1999 it does bug me that every time I check in they ask me if it's my first time there. Really? Obviously I like the place a lot or would've moved on, but this is the kind of thing that NEVER happens at the very best hotels. Just annoying, but my 50 stays here should highlight that it's still the best hotel in San Antonio.

  • Stayed May 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, August 4, 2014
Hello Mike,
Thank you for letting us know. I'll discuss this with our front desk staff today.

We appreciate you staying with us and we look forward to seeing you again soon.

Bill Petrella, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,051 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,175)
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English first
Midland, Texas
Level 4 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 26, 2014 via mobile

Wife and I stayed at the Westin River Walk for a weekend retreat to attend a friend's wedding. The room was very nice and roomy but the pillows in the bed were simply awful. I don't understand this new hotel movement toward pillows that provide absolutely zero support. This hotel fad needs desperately to go away. Otherwise our stay was fabulous and the hotel staff was superb. I highly recommend this hotel. Just bring your own pillow. Theirs are terrible.

Stayed July 2014
Helpful?
2 Thank Patrick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, August 4, 2014
Hello Patrick,
Thank you for your comment. We wish you had called the front desk as we provide any type of pillow to our guests. We understand that all guests have different needs, which is why we offer firm, medium or feather pillows.

We appreciate you staying with us and we hope to see you again soon!

Bill Petrella, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wallkill
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 26, 2014

My family and I went here for dinner in celebration of my brothers graduation from Lackland AFB. The view is beautiful, the restaurant is clean and well kept, and our server Jason was great. He was very knowledgable of the food and had various suggestions that were awesome. He was very friendly and helpful and also talkative and tentative. Great experience absolutely no complaints!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jessicarib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport Beach, California
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 25, 2014 via mobile

I'm always impressed with every Starwood property I stay at. They're a like the Nordstrom of hospitality. When checking in Fernando Coronado, the front desk supervisor couldn't have been nicer. Upon hearing it was my wife's first time in Texas he welcomed her & offered to buy us cocktails! He and the rest if the staff have earned my loyalty to the Starwood brand hotels. Service matters and they "get it".

Stayed July 2014
Helpful?
3 Thank Daveclarke5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, July 26, 2014
Hello Dave,
Great to hear! I'm glad that you and your wife enjoyed your stay with us. Also, thanks for mentioning Fernando. We're lucky to have him on our staff!

Thank you for posting on TripAdvisor and for staying at the Westin Riverwalk. We hope to see you again soon.

Bill Petrella, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 24, 2014

Great service from Joe Angel. The bar is right on the river walk. I ordered the skinny margarita (even though I really wanted the prickly pear margarita). Crab cake appetizer is awesome. He also gave us good pointers about other great dining options in the area. Cigars and good beer :-)

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sgsquare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring, Maryland
Level 6 Contributor
363 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed July 24, 2014

This will be an excellent choice for a family vacation or business -- large clean rooms, very spacious and modern fitness center, and fine Italian dining. Plus, walking access to the Alamo and other downtown shopping and dining options. The large lobby is a nice place to relax with coffee, catch up on work, or visit with colleagues. I truly enjoyed my stay here.

Room Tip: Select a room on the Riverwalk side of the hotel -- balconies are also available.
See more room tips
  • Stayed July 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Ron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, July 26, 2014
Hello Ron,
Thank you for the kind words and for mentioning how close we really are to all of the great San Antonio sites!

Thank you for staying with us and we hope to see you again soon!

Bill Petrella, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 23, 2014

The Westin Riverwalk has always given us the best service I have experienced in hotels. I wouldn’t stay anywhere else when visiting San Antonio. All their staff is very accommodating to your needs. I have had this experience with an employee named Mr. Schlaff. It says a lot to me when I see the same employee(s) working for the same company for many years. Their rooms plus their restaurant has a nice scenery and excellent service. Thank you for giving me such a memorable experience.

Room Tip: Toward the Riverwalk.
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  • Stayed July 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank James_Salas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Riverwalk, San Antonio

Property: The Westin Riverwalk, San Antonio
Address: 420 W Market Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in San Antonio
#3 Romantic Hotel in San Antonio
#4 Luxury Hotel in San Antonio
#4 Family Hotel in San Antonio
#4 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin

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