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“Best Flight-Canceled Hotel Stay EVER!”

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The Westin Riverwalk, San Antonio
Ranked #5 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed February 9, 2014

My flight back home was canceled because of weather. I pulled up the TripAdvisor app and found this hotel. $33 cab ride later and I arrived at what I have come to expect from Westin - perfection. From the young man who assisted me in getting my bags from the taxi to the concierge and front desk, EVERYONE greeted me with a smile.

I got lucky and scored a junior suite room with a balcony overlooking the River Walk. As usual, everything was clean. The bed was SUPER comfortable. The furnishings in the room all appeared to be high quality and EVERYTHING operated as it was supposed to.

This hotel is in the middle of downtown with direct access to the River Walk. No complaints whatsoever. Can't go wrong staying here.

Room Tip: I had room 905. It's on the rear of the hotel with no street noise. Overlooks River Walk.
  • Stayed: February 2014, traveled on business
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Thank cuffemdude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded February 17, 2014

Hello Cuffemdude,
Thank you for telling us about your stay! I'm glad to hear you were pleased with everything.

Thanks for choosing to stay at the Westin Riverwalk, San Antonio and we hope to see you again soon!

Bill Petrella
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,199 - 2,205 of 4,088 reviews

Reviewed February 9, 2014

This hotel is truly fantastic. We recently traveled down from Austin for a weekend getaway with our toddler. He had an absolute blast at the hotel and along the riverwalk. The staff were incredibly attentive and the building was immaculate. It's an easy walk to not only the riverwalk but also the children's museum (which is a must with anyone with little ones). All in all, a fantastic weekend and special thanks to Michael Dudek for all he did to make our stay so special. We'll definitely be back!

Room Tip: Corner suites are large with wonderful views.
  • Stayed: February 2014, traveled with family
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Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2014

As usual SPG came threw again. This Hotel is very worthy of the SPG name. Hotel is very elegant and classy as usual. Staff was very friendly and helpful. The bellman and the valet attendant were quick to point out that the parking across the street was half the price of the $32/day parking at the hotel. Rooms were excellent as well as the hotel restaurants. Can not say enough about this hotels location... perfect spot on the River walk. Kids enjoyed the heated pool and the large Tv.

Was a bit disappointed that the afternoon tea did not have the usual free wine that we have come to expect from the Westin and Sheraton hotels. We were also very disappointed in the WIFI fee. Come on! Really?! In this day and age a charge for the WIFI. Almost all cheaper hotels like Days in and Hampton Inn or Drury offer free WIFI in the rooms. Show some class and stop squeezing every penny out of your customers.

Room Tip: IF your as SPG member politely ask if a room upgrade is available.... Park across the street, its...
  • Stayed: February 2014, traveled with family
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1  Thank CultureFinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded February 9, 2014

Thank you davmelw, for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk. Thank you for pointing out various positive aspects of our hotel such as the room, the pool and our staff.

We are happy you had a great time while staying with us. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2014

The hotel is beautiful, well appointed, and perfectly located on the RiverWalk. No issues. Here is my only complaint: Confusion about what "the green option" is. At check-in, they said the conference I was attending had decided we all would have "the green option" -- and wondered if I would comply. What am I going to say? My assumption was that this meant they would not change the bed or towels during my four day visit, in order to cut down on energy wasted doing laundry. Instead, at this hotel "green option" it meant that the housekeeper doesn't come to your room at all, not to remove dishes, not to replenish soaps or toilet paper, nor coffee. in this case I think "green" means cost saving for the hotel -- not paying for housekeeping staff, soap, coffee, etc.

  • Stayed: February 2014, traveled on business
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4  Thank BARLEYthedog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2014

There is a lot I like about the Westin brand, and the location of the hotel is excellent, you simply walk out the door onto the Riverwalk. The comfort of the beds and linens, the size of the bathrooms, even the quality of the little soaps/shampoos are all a step up from other brands. The rooms are larger than other hotels, and mine was clean and smelled fresh. Here, Zocca turned out to be a great Italian restaurant, especially for one located in a hotel. So this is a Westin-quality property, but they could improve. The staff was professional but not friendly at check in. There are not enough power outlets available at the desk (the one there was used by lights and the TV) so you either are unable to use it to work on your laptop or you must unplug the light. That's not a huge inconvenience, but also not thoughtful about guest needs. And there aren't many other power outlets in the room. That's challenging if you travel with a cell phone, a computer, and an ipad that require recharging. You won't go wrong staying at the Westin Riverwalk. It's clean, it's safe, and it's a well-located hotel.

  • Stayed: December 2013, traveled on business
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Thank GateE10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded February 9, 2014

Thank you GateE10, for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk. Thank you for pointing out various positive aspects of our hotel such as the beds, bathrooms and Zocca Cuisine d'Italia.

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2014

JoJo, my sincere thanks to you for taking care of me and my customers all last week. You made us feel special and you made it easy for me to handle the group as they all came into the Zocca Bar. A Bartender is so key to the success for me and you were off the chart. Thanks for all you do. I sincerely appreciate it. Steve Hinrichs

  • Stayed: February 2014, traveled on business
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Thank Steven H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2014

This week-end was a well needed time for repose. From the get-go, upon arrival a bell man by the name of Jose was prompt, courteous and with a smile. The room was immaculate w/a color scheme that was serene and inviting. The balcony provided a romantic view of the river. Dinner at the hotel's restaurant, Zocca started out w/such an impressive waiter, Raul. He was knowledgeable about the food and wine selection and his service was impeccable. He made ordering easy and uncomplicated. From the wine, appetizer, crab cake and filet, to the sinfully delectable desert it was absolutely exquisite. Just when you think it doesn't get any better, Chef George came by our table. All the attention and pampering makes one feel so special. I want to thank the staff at the Westin Riverwalk for making this week-end a bodacious and spectacular encounter. CP

Room Tip: The staff at the Westin Riverwalk present such savoir faire.
  • Stayed: January 2014, traveled as a couple
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Thank Cynthia m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded February 9, 2014

Thank you Cynthia M, we really appreciate you taking the time to post such positive comments!

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Riverwalk, San Antonio

Address: 420 W Market Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Antonio
#3 Romantic Hotel in San Antonio
#3 Luxury Hotel in San Antonio
#4 Business Hotel in San Antonio
#4 Family Hotel in San Antonio
Price Range: $202 - $432 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin

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