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“Weekend Getaway”

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The Westin Riverwalk, San Antonio
Ranked #6 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed January 6, 2014

The hotel was clean and prestine and made me feel at home. The employees were very courteous and professional. The hotel bar and restaurant was also exceptional. I was greeted by Eugene Schlaff, who made my a experience a very pleasant one.

  • Stayed: December 2013, traveled with friends
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Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,270 - 2,276 of 4,125 reviews

Reviewed January 6, 2014

The Westin is a top notch, first class hotel at a great location along the Riverwalk and downtown San Antonio.

The lobby is nice, the staff is friendly, the rooms (and the views) are fantastic.

Did not eat at the hotel as I walked to the Hard Rock Cafe for lunch and then Irish pub Waxy O'Connor's for dinner. Both close. So is the Alamo.

Perfect place to stay in downtown San Antonio.

  • Stayed: January 2014, traveled on business
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Thank PeterFNYNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded January 14, 2014

Thank you bubbafb, we really appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels.

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014

Beautiful room,great service,food was top shelf.Staff is very attentive and friendly.
Make sure you join their club or you will have to pay for internet service!!
Eat at their restaurant and sit outside,right on the river walk.
Perfect for families,and romantic for couples.......

Room Tip: Make sure it is on the river walk side.Not a big deal to get room with a balcony.The balcony is way...
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  • Stayed: October 2013, traveled as a couple
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1  Thank Mary_AnneWinsted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2014

We had a great stay just before Christmas. The hotel was little slow during the checkin process. However, because our room wasn't ready, they gave us access to a temporary room so we could freshen up. It's a beautiful hotel in a great location.
A few days after checkout, I realized I had left my iPad behind. When I called the hotel, Manuel Martinez (Security Officer) was really helpful in locating it and arranging to have it delivered to where I was staying for the holidays. I highly recommend San Antonio during the holidays as the riverwalk is beautiful and the Westin Riverwalk as a great place to stay any time of year because of its wonderful location and fantastic service. Big thanks to Manuel!

Room Tip: If possible arrange for a river view on an upper floor. You won't regret the view
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  • Stayed: December 2013, traveled as a couple
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Thank chuckpuckett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded January 14, 2014

Hello Chuckpuckett, Thank you for taking the time to post such positive comments and for telling us about Manuel. We're happy to hear that he helped you get your iPad back.

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager

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Reviewed January 4, 2014

We are on a month road trip and my wife had never been to San Antonio. We decided to stay at the Westin for one night. We had a wonderful stay. From the friendly service from Juan the bellman, to a delightful dinner at the hotel restaurant. Zocca was delicious and the service from Alyson and the great margaritas made by Daniel was the best. We highly recommend stopping at this hotel.

Stayed: January 2014, traveled as a couple
Thank Jerry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded January 5, 2014

Thank you Jerry L, for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk and for telling us about Juan, Alyson and Daniel. We're certainly lucky to have them all on our staff!

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager

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Reviewed January 4, 2014

From the moment we got there we had none stop service. They have a very nice restaurant with the best scenery. We ran into Eugene Schlaff again and as always he made us feel welcomed. I wouldn't stay any where else.

  • Stayed: December 2013
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Thank James_Salas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2014

I haven't rated a hotel "5" yet - so this is a first. We had never been to San Antonio Riverwalk, so I picked this hotel based on the "known" Westin brand and it's location.
This is hands-down the best Westin I have visited. Our room was on the River Walk side (make sure to request). When we went outside to view the River Walk from the balcony, we both said, "Wow." Amazingly beautiful. The River Walk is lighted with a million little lights at night and the view from the rooms is directly over the channel.

The rooms are fairly spacious and contemporary Westin, which I love (heavenly bed, Starbucks coffee in the room, rainfall shower head).

What made this the "best" is the restaurant/bar within the hotel. AMAZING Italian food (just realized it's rated #1 on Trip Advisor, duh!) Great bar with TVs and late night food and drinks if you return from the River Walk late and famished (which we did). You can enter/exit the River Walk directly from the hotel on the restaurant level.

You do not need to rent a car if you stay at this hotel and your plans are to visit the attractions on the River Walk only - which will keep you busy - taxi from the airport was only a 10-15 minute commute.

I can't imagine staying anywhere else in San Antonio.

Room Tip: Request a room on the River Walk side!
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  • Stayed: January 2014, traveled with friends
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Thank Rhonda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded January 5, 2014

Hello Rhonda A,
What a great review of our hotel. Thank you!
We're happy to hear that you enjoyed yourselves while staying with us.

Thank you for staying with us and we hope to see you again soon.

Bill Petrella
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Riverwalk, San Antonio

Address: 420 W Market Street, San Antonio, TX 78205-2920
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in San Antonio
#3 Romantic Hotel in San Antonio
#4 Business Hotel in San Antonio
#4 Luxury Hotel in San Antonio
#4 Family Hotel in San Antonio
Price Range: $169 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin

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