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“Don't Stay Anywhere Else”

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The Westin Riverwalk, San Antonio
Ranked #5 of 358 Hotels in San Antonio
Certificate of Excellence
Tucson, Arizona
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Don't Stay Anywhere Else”
Reviewed January 3, 2014

Stayed with my family at the Westin Riverwalk over New Year's. Wonderful rooms, prompt staff/service and an unmatched setting. Dined with the wife New Years Eve at Zocca and had an elegant and perfectly prepared 5-course meal.
Perfectly situated on the Riverwalk. If you're going to San Antonio, stay at this hotel!

Room Tip: Get a room overlooking the Riverwalk.
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (1,179)
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Sewell, New Jersey
Level 6 Contributor
175 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed January 3, 2014

This is a beautiful hotel right on the River Walk. It has a gorgeous lobby and spacious guest rooms. The location simply cannot be beat. There's also a very nice restaurant, as well as a little cafe that is excellent if you want to get "breakfast on the run." The room was clean and quiet and the staff, very attentive. I would certainly stay here again.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank muszekfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, January 5, 2014
Thank you muszekfan, for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk. Thank you for pointing out various positive aspects of our hotel such as our great location on the river, Zocca, the room and our staff.

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockwall, Texas
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 3, 2014

I came to the Westin with my mom and 2 of my children during the Alamo bowl - 12/28 - 12/30/2013. The hotel was awesome. Our balcony overlooked the river with a beautiful view. I liked that the hotel was on the riverwalk, but not in the very crowded sections. Leo Ehring with the Westincalled us a head of time to verify our arrival time and have our room ready. I'm platinum, so I stay at Westin's a lot and I've never had that happen. :) Our room was beautiful. We had a corner suite and it had a huge bathroom. Separate shower and great big tub too! All 4 of us fit easily in the room. It even had 2 balconies. Plus Leo left us 2 free drink coupons, which is always nice. We loved the restaurant. It was really nice sitting outside and having an enjoyable meal. The food was excellent and the wait staff was very helpful and accommodating. Can't wait to go again!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level 4 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 2, 2014

Met my cousin at the Westin for some girl time. We got pedis and lunch at the spa! Gen was absolutely amazing at pedicures; she was super gentle and the reflexology was relaxing. We did not make it out of the hotel since we just wanted to catch up, so we had a lot of room service. Everything was delicious (favorites: caprese salad, crab cakes, steak, blueberry pancakes, and omelette). The chocolate brownie and ice cream was not the best, but I'm pretty picky about that dessert. Besides the 10 mins of the shower being cold at the beginning, the room was fabulous.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nordette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, January 5, 2014
Hi Nordette,
Thanks for leaving us your comments. It sounds like you had a wonderful time at the spa and our hotel. We always like hearing that our guests are enjoying themselves during their travels.

Thank you for staying with us and we hope to see you again soon.

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Level 5 Contributor
86 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 2, 2014

The Westin was a nice hotel. The breakfast buffet food was excellent and priced well, kids eat at half the price. On New Year's Eve there was a dinner party at the restaurant which was well advertised but the food was mediocre and the service very sloppy. The hotel room was nice and the beds were very comfortable.and the bathrooms well appointed. My husband fell in love with the deep bathtub. Our corner suite window had a beautiful view of the river walk. The lobby was welcoming with live music in the afternoons. Overall, we had a very enjoyable time.

Room Tip: The river view from a higher floor is actually not as good as from a lower one.
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bklyntraveler609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, January 5, 2014
Thank you bklymtraveler609, for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk. Thank you for pointing out various positive aspects of our hotel such as the rooms, beds and views of the Riverwalk.

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Barbara, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 2, 2014

My son who is a professional athlete inadvertently left his wallet at the hotel. Security Officer Manual Martinez handled the matter for my son, and we would like to thank him for his thoughtfulness and professionalism. The Westin Riverwalk is very fortunate to have as a Security Officer Mr. Martinez, and we will surely suggest this hotel to others in the future.

J. Stone

Stayed December 2013, traveled on business
Helpful?
1 Thank J S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davis, California
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 2, 2014

This was our first trip to San Antonio. My wife and I stayed at the Westin Riverwalk in San Antonio Dec.30 thru Jan.1, 2014. The hotel is well-appointed and well-located in Downtown right on the remarkable Riverwalk. The staff (Bellmen, Front Desk, Restaurant (Servers, Kitchen Supv., Exec.Chef), and Gen.Mgr.were all very helpful, informative, thoughtful, and enjoyable. In addition, the New Year's Eve fireworks displays in and around San Antonio were one of the most spectacular we have ever seen. Would highly recommend, and plan to stay here again on next trip to San Antonio.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank italiano06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Riverwalk, San Antonio

Property: The Westin Riverwalk, San Antonio
Address: 420 W Market Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Antonio
#3 Romantic Hotel in San Antonio
#3 Luxury Hotel in San Antonio
#4 Family Hotel in San Antonio
#4 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin

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