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“Girls Weekend” 5 of 5 stars
Review of The Westin Riverwalk, San Antonio

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The Westin Riverwalk, San Antonio
Ranked #7 of 359 Hotels in San Antonio
Certificate of Excellence
Corpus Christi, Texas, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Girls Weekend”
5 of 5 stars Reviewed October 14, 2013

Attended the Women of Joy conference (Oct. 2013). The hotel was beautiful! I want to pay special recognizition to Paul V., Danny A. and Severino G. These 3 gentlemen were the upmost professional, friendliest staff members! All three of them went well above and beyond to make the experience all that much better. The service, food and friendly staff were the best ever! Thank you for such a wonderful weekend and I look forward to returning soon.
The hotel is beautiful, the room was great, and the location was perfect! Kuddos to the manager on duty for the individual attention to detail of the room that was given to us. We appreciate the friendly staff!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Kristi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,699 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,080)
Date | Rating
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English first
San Antonio, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 14, 2013

The hotel staff was exceptionable with the preparation and attentiveness to all of our event needs, They are very diligent and dedicated to making guest feel welcome and satisfied while a guest at the Westin Riverwalk.

So thank you to all of the wonderful people listed below who assisted with making our National Conferece a huge success!

Janie Clarkson
Josh Cavallo
Jason Kramer
Gilbert Acevedo
Alex Aguilar
Omar Benitez
Tovias Jimenez
Maggie Longoria
Maria Moreno
Martha Peddle
Ramiro Ramirez
Gloria Lugo
Sergio Moreno
Blanca Rios
Sylvia Salazar
Luis Salazar
Erik Sanchez
AdrianBonilla
George Galindo
Pete Garcia
Martin Maya
Ruben Tello
Juan Rizo
Pedro Villanueva
Roger Rodriguez
Erenst

Room Tip: All of my guest rooms during our event had rave reviews!
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Tracye H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, October 17, 2013
Thank you Tracye H, for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk and thank you for recognizing our staff! We're very lucky to have them all.

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burbank, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 14, 2013

I arrived at 8:00 after a red-eye flight and was able to check in due to the kindness of the night manager, JJ Rodriguez. My room was pretty and well appointed and the location is lovely. The Riverwalk is out the back door and the hotel's restaurant (a nice Italian cafe with good food) has tables on the water. As others have noted, it's close to the touristy section, but not in it so the ambience is peaceful.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Melinda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, October 17, 2013
Thank you Melinda, we really appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels.

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 13, 2013

I attended the Federation of State Boards of Physical Therapy Annual conference at this hotel this past weekend (Oct 10-13, 2013). Everything about this trip was excellent. I would particularly like to commend Gilbert Acevedo for his smile, attention to detail, and overall work ethic. I have to eat a vegan diet due to health reasons - once he knew this, he remembered and always made sure I had the right food. I consistently had a smile on his face and was very professional. I'd also like to commend the chef, Amanda for her outstanding vegan dishes for those of us who required something different. The meal the evening of Oct 11th was amazing, and the portabello mushroom lunch on Oct 12th were fantastic. Everyone did a great job. Thank you!

  • Stayed October 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, October 14, 2013
Hello Karen H,
Thank you for taking the time to comment on TripAdvisor about your stay at the Westin Riverwalk. We are very proud of all our staff, but we always enjoy hearing nice things about individuals. Gilbert and Amanda are great and we're lucky to have them.

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomfield, Connecticut
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 13, 2013

This was our first visit to San Antonio and we were so happy we chose to stay at the Westin. This location on the River Walk is so much nicer than the congested areas where it's jammed with people, restaurants and music blares out of the clubs. You can walk to those places either with a leisurely stroll along the river or take a shortcut up at street level. We called upon staff members frequently for help with dinner reservations and directions to places and they couldn't have been nicer. We did have one dinner at the hotel's restaurant, Zocca's, and it was fantastic. I recommend Schilo's Deli for breakfast which is only a few blocks away. Our room was very spacious and comfortable. Loved it!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Gwen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, October 14, 2013
Thank you Gwen O, for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk. Thank you for pointing out various positive aspects of our hotel such as the great location, our staff and Zocca.

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, CA
Level Contributor
63 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
5 of 5 stars Reviewed October 12, 2013

This hotel exceeded my already high expectations that I had after seeing such high rating on tripadvisor.
Great:
- Outstanding location on the riverwalk (on a quieter side of the river walk very close to touristy section but not in the middle of it);
- The onside restaurant by the river was great for breakfast. Excellent service and breakfast;
- The lounge/bar by the river was wonderful to have a drink at night (sitting outside by the river);
- Outstanding service all around
- Elegant general area;
- 24-hour room service

  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank CAWorldtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Level Contributor
46 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed October 11, 2013

We chose this hotel because it was on the Riverwalk. If you like the quiet end of the Riverwalk (minus the restaurants and bars) you will enjoy this location. The staff was very friendly. Also, the public areas were very nice (lobby, pool, and fitness area). The bed was very comfortable. However, the room needed to be updated. The carpet was old and overall the room felt dated. Also, there was a strong air freshener scent when we arrived and we had to air out the room.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank RunnerHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, October 14, 2013
Thank you RunnerHouston, for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk. Thank you for pointing out various positive aspects of our hotel such as the quiet location, friendly staff and our nice amenities.

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Riverwalk, San Antonio

Property: The Westin Riverwalk, San Antonio
Address: 420 Market Street, San Antonio, TX 78205-2920
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in San Antonio
#4 Family Hotel in San Antonio
#4 Business Hotel in San Antonio
#4 Spa Hotel in San Antonio
#5 Luxury Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin

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