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“Many Thanks!!” 5 of 5 stars
Review of The Westin Riverwalk, San Antonio

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The Westin Riverwalk, San Antonio
Ranked #7 of 357 Hotels in San Antonio
Certificate of Excellence
Dallas, Texas
2 reviews
“Many Thanks!!”
5 of 5 stars Reviewed July 31, 2013

I would like to take this moment to thank Tracy @ The Westin RiverWalk Hotel on such a blessing to me and my wife as we visited San Antonio once again. We always favor staying at the Westin and we always appreciate the great service and accommodations. Tracy went out of her way to make sure that we had a nice suite which was more than just "nice." We will visit again soon because we feel right at home at the Westin RiverWalk.

Dr and Mrs J R Williams

Room Tip: City view is better for us--we have experienced the River side as well
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank J R W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, August 7, 2013
Thank you JRW, for taking the time to give us your valuable feedback on your stay at the Westin Riverwalk. Thank you for pointing our many positive aspects of our hotel such as the outstanding service you received from Tracy. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,631 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,062)
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English first
Florence, Alabama
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 31, 2013

I ate in the restaurant two nights in a row. The first night I had one of the top 3 steaks I have ever had anywhere, anytime. The Tuscan filet was butter soft, had a great flavor and was cooked to perfection. I almost had it again the second night but had the lamb chops instead and they were wonderful. We bragged on the food to our waiter an he had the executive chef George Paramithas come to the table so we could express our sentiments. I travel on business a good bit and I have had many steaks in my life but I would, without any reservation, recommend this restaurant to anyone in the area. The food and service is wonderful.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Service
Helpful?
Thank Jim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, August 2, 2013
Thank you Jim H, for taking the time to give us your valuable feedback on your experience at Zocca. I am elated you enjoyed your meal from Zocca. The Executive Chef Jeff Foresman and Chef de Cuisine George Paramithas do an exceptional job in creating delicious meals. Thank you for dining with us and we hope to see you again.

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midland, Texas
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 31, 2013

We arrived later than anticipated and found the staff very accommodating. We were disappointed our room didn't have the view of the Riverwalk as we expected, but it was a nice spacious room with the most fabulous bed ever! The food was very pricey so we chose to eat elsewhere. I'd definitely recommend staying at the Westin if you need a place in San Antonio!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank TexasSaucey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, August 7, 2013
Thank you TexasSaucey, for taking the time to give us your valuable feedback on your stay at the Westin Riverwalk. Thank you for pointing out various positive aspects of the hotel such as the spacious rooms and our famous heavenly bed. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 31, 2013

This definitely the best hotel on the river walk in my opinion. This hotel is decorated extremely nice. The only problem I had at this hotel was that I had a food like substance on the sheets of my bed. I asked the made to change the sheet and there was no problem after that. The staff was extremely nice. The valet was amazing. They remembered us everyday and congratulated us on our gold medal we won at a basketball tournament. I like that this is the "quiet portion" of the river so you can rest without all of the hustle and bustle of other portions of the river walk. When you feel like going to the busy section of the river its only a few steps away!

Room Tip: Get a river view!!!! Its worth the extra money!!!
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank IM515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, August 7, 2013
Thank you IM515, for taking the time to give us your valuable feedback on your stay at the Westin Riverwalk. Thank you for pointing out all the positive aspects our our hotel from the location to the service you received. I m also elated our housekeeping staff stepped up to correct your issue. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Oklahoma
Level Contributor
247 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed July 31, 2013 via mobile

The rooms are clean and the service was very accommodating. The only place for free wifi is in the lobby, they said it was at the pool but it is not. You have to pay for it in your room. There are no chairs on the balcony to sit on. It is on the quieter part of the river walk but can walk a couple of blocks to where all the restaurants are.

  • Stayed July 2013
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank debikc4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, August 2, 2013
Thank you debikc4, for giving us your valuable feedback on your stay at the Westin Riverwalk. I appreciate that you pointed out some positive aspects of the hotel such as our cleanliness and service. Thank you for staying with us and we hope to see you soon.

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prescott Valley, Arizona
Level Contributor
161 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed July 30, 2013

This is a very nice hotel. Its on the Riverwalk, but on the quiet portion of the river. We enjoyed our room with balcony and view of Riverwalk. The service was very good and the location is an easy walk to everything of interest downtown. Our room rate did not include breakfast so I can't comment on that.

Room Tip: A riverview with balcony is nice
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank cooperlynx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, August 7, 2013
Thank you Cooperlynx, for taking the time to give us your valuable feedback on your stay at the Westin Riverwalk. Thank you for pointing out many positive aspects of the hotel from the service to the location. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
88 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed July 30, 2013

The quality of the hotel is very nice and might make for a great business hotel. However, there were a number of things that didn't add up for me from a personal vacation perspective. First this hotel isn't on the touristy part of the Riverwalk, despite the name of the hotel. Our room was advertised as having a riverwalk view, which was technically true, but the view is really of the parking lot 40 ft across outside your window. If you are on your small balcony looking straight down you see the river but note that to get to the great restaurants on the Riverwalk you need to walk 2-3 blocks. Second, note that parking is $35/day extra. Third, at least on the weekends, they seemed overwhelmed. Our safe battery ran out and it took 2 calls to get it fixed. When we called to get 2 wine glasses for our room it took an hour for them to be delivered. Small things like there was only 1 individual coffee for the morning rather than 2. (The 3rd day they corrected this). Again, it is a very good quality hotel but if you appreciate service and the overall experience, I would give this hotel 2 stars).

  • Stayed July 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Travelelmundo100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, August 7, 2013
Thank you Travelelmundo, for taking the time to give us your valuable feedback on your stay at the Westin Riverwalk.

Thank you for pointing out a few positives such as the quality of our hotel. An apology, at this point, would not make up for the numerous lapses in service you experienced while staying at our hotel. It is never our goal to inhibit the stay of our guests.

Our operational teams were astounded to read that you experienced so many mishaps during your stay at our property. I can assure you that your experience, albeit discouraging, was not indicative of the quality of service we typically provide.

Thank you for your feedback and we welcome the opportunity to demonstrate that we are able to provide the quality of service you have every right to expect from the Westin Riverwalk.

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Riverwalk, San Antonio

Property: The Westin Riverwalk, San Antonio
Address: 420 Market Street, San Antonio, TX 78205-2920
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in San Antonio
#4 Spa Hotel in San Antonio
#4 Business Hotel in San Antonio
#4 Family Hotel in San Antonio
#5 Luxury Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin

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