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“Friendly Staff”

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The Westin Riverwalk, San Antonio
Ranked #9 of 355 Hotels in San Antonio
Certificate of Excellence
San Antonio, Texas
1 review
“Friendly Staff”
Reviewed May 24, 2013

Started by a great reception at front desk that made accommodations so we could rest well, to the friendliest room attendant I have encountered in a while. As the attendant came in I asked if I could stay working while she cleaned the room, she very courteously agreed. Her positive attitude, friendliness, courtesy was very refreshing. Great staff make for great hotels and most importantly great stays for us guest.

Room Tip: Get river-view rooms are quieter
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  • Stayed May 2013, traveled on business
    • Value
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Helpful?
Thank jorge726
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, May 30, 2013
Thank you Jorge, for taking the time to give us your valuable feedback during your stay at the Westin Riverwalk. Thank you for pointing out the high quality of service you received while staying with us. We appreciate the praise you gave our team of amazing associate. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,026 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,168)
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Cherry Hill, New Jersey
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 23, 2013

spent three nights in san antonio after attending a wedding. despite the heat, had a great time enjoying the local culture and tourist sites. the hotel was fine plus and right on the riverwalk. as a sports fan, the added benefit was that the memphis grizzles stayed there and i got a chance to meet some of the players. i love the westin heavenly beds, view was of the riverwalk, and the staff was extremely helpful. as a starwoods member i did not have to pay for wifi, but did have to pay for parking. all in all, a good plus facility.

Room Tip: stay on the riverwalk side
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 174scottm211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, May 30, 2013
Thank you 174scottm211 for taking the time to give us your valuable feedback on your stay at the Westin Riverwalk. Thank you for pointing out all the added benefits of the hotel from the location to the staff. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
Reviewed May 21, 2013

I stayed 4 days at this Hotel on last week for attending a corporate meeting.

Prior to my arrival, I have contacted Amanda Sanchez, the Security Officer of the Hotel and asked for her help to accept my packages delivered by AMAZON.com. Even though, I have encountered some issues about the handling's fee, Amanda has managed to assist and promised for reimbursement. Hats off to Amanda for resolving the problem immediately.

In summary, I had a great stay at The Westin Riverwalk with the nice, cheerful and helpful Staffs. Its location along the river is very calm and refreshing.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hasrul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, May 30, 2013
Thank you for giving us your valuable feedback on your stay at the Westin Riverwalk Hasrul. Amanda is an amazing associate and I am elated she resolved the issue with your packages. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
2 reviews
Reviewed May 21, 2013

The hotel is conveniently located on the Riverwalk. It is in a more desolate area of the Riverwalk so is enjoyable to sit on your balcony and enjoy the surroundings. The rooms are spacious and very clean! The food is delicious! The staff is very friendly - this includes everyone from the bellman to the wait staff (Omar Benitez) to the meeting coordinators (Janie). I highly recommend holding your next Corporate Meeting at The Westin-Riverwalk...you will not regret it!

  • Stayed May 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Jodi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, May 30, 2013
Thank you Phebu1, for taking the time to give us your valuable feedback on your stay at the Westin Riverwalk. We appreciate that you pointed all the positive aspects of the hotel from the rooms to the cleanliness. We are also excited that Omar, Janie and all the staff made your company corporate meetings go smoothly. Thank you for recommending us and we hope to see you again.

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little River-Academy, Texas, United States
1 review
Reviewed May 19, 2013

I would like to thank the staff at the Westin Riverwalk San Antonio for they have done yesterday and today to compensate for the unexpected bumb of our reservations for last night's check-in.

Thanks for the free Valet parking at the alternate hotel, thanks for the luggage rack rides from Beau, gift shop discounts from Andre, delicious mimosas from Cesar, excellent xylophone playing and draft Shiner delivery from Roger and a wonderful eggs Benedict with Diet Dr. Pepper and extra-crispy BACON from Josh.

You have all been exceptional and made today supercalifragilisticexpialidocious and amazing. Hope the fun continues into the rest of the evening and the rest of the trip.

CBT ;)

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank CarolBethTaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, May 30, 2013
Thank you Carol, for taking the time to give us your valuable feedback on your stay at the Westin Riverwalk. Words cannot express our happiness and your understanding of the over booking that occurred. We are elated that you enjoyed your stay and we hope for an even better stay at our hotel soon. Thank you

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
1 review
Reviewed May 17, 2013

As an event coordinator for a local corporation, I have had the opportunity to work with several hotels in the San Antonio area these past few years. I am glad to acknowledge the great team work of the Westin Riverwalk staff in making our 2 day corporate event a success. Our sleeping/meeting/dining rooms were clean, set up to spefications and the food was exceptional. The staff were extremely responsive and attentive to our needs. From the very first site visit to the final good bye, the warm reception and courtsey was quite obvious. They sure do take pride in their service. Their amazing team included Eva Avalos, Sales Manager, Monica Castillo, Services Manager, Veronica Hernandez, Event Meeting Specialist, Ernest Morris, Event Tech Specialist, Pedro Ledezma, PSAV Sales Manager, Roger Rodriguez, Director of Banquets, Joshua Cavallo, Banquet Manager, Maria Moreno, Tobias Jimenez, Omar Benitez, Armando Diaz, Maria Contreras (WOW Coin Winner), Jose Alvarado, Naren Naidoo, Zocca Manager, Raul Tristan and Josh Gonzalezthe.

Mr. Petrella, you have a great team!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Usha V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, May 30, 2013
Thank you Usha, for taking the time to give us your valuable feedback on your stay at the Westin Riverwalk. Thank you for recognizing everyone on our staff that made your 2-day corporate event a success. We are very humbled that your event turned out great and we were able to make it even more special. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indialantic, Florida
2 reviews
Reviewed May 16, 2013

I travel all over the country for work and I never take the time to write about a hotel or their staff. However, my most recent stay at the Westin Riverwalk in San Antonio was outstanding and I wanted to share the experience. Not only was the hotel clean, great location on the riverwalk, and the staff was amazing. I wanted to point out Roland DelGado who took the time to address all of my meeting need's from shipping, room set up, coordination, and just overall service.

I would stay here again and again. Great hotel, great staff, great location.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RL5533
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, May 30, 2013
Thank you RL5533, for taking the time to give us your valuable feedback on your stay at the Westin Riverwalk. We are especially happy that you wrote one for us. Thank you for pointing out all the positive aspects of the hotel from the amazing staff, such at Roland, to the great location. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Riverwalk, San Antonio

Property: The Westin Riverwalk, San Antonio
Address: 420 W Market Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in San Antonio
#3 Spa Hotel in San Antonio
#4 Family Hotel in San Antonio
#4 Business Hotel in San Antonio
#4 Luxury Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin

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