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“Perfect wedding venue”

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The Westin Riverwalk, San Antonio
Ranked #5 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed May 6, 2013

We hosted our daughter's wedding reception here and could not have found a better venue with better service! From the early planning stages we knew we had a winner. Brooke, the event coordinator, was so efficient and capable we never had a question or complaint throughout the entire process. The room porters, Joe in particular, valet service, room service were all exemplary. We had many choices in San Antonio but I am so happy we chose the Westin! I can't think of another hotel that is more customer oriented. A HUGE thank you to everyone who helped make our daughter's wedding memorable and not stressful!

  • Stayed: May 2013
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Thank Hopkinsfam5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded May 8, 2013

Thank you for taking the time to give us your wonderful feedback Hopkinsfam5. We also appreciate that you pointed out so many positive aspects of The Westin Riverwalk from the amazing venue to the outstanding service from our associates.

Thank you for staying with us and Congratulations to your daughter and her husband.

Bill Petrella
General Manager

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Reviews (4,088)
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2,602 - 2,608 of 4,088 reviews

Reviewed May 4, 2013

Other TA reviewers are right on the mark with the Westin Riverwalk. Indeed, the property is perfectly situated on the river – nice view but away from the loud, congested part of the Riverwalk. The hotel is nicely appointed and there were several areas to sit and relax, which overlooked the river. Customer service is definitely an important part of this hotel, from the quick check-in to the courteous greetings from all staff, from reception to maintenance/housekeeping whom we’d see in the hallways. There was an error on our bill but that was quickly resolved (with apologies) by staff upon check-out. No problem!

Our Corner Suite was on the 12th floor, facing the river. At 660 square feet, it had a long hallway, huge bathroom (with double sinks, soaking tub, separate shower with large rain shower head, private toilet), spacious living area, two TVs, iPod dock in the bedroom, and two balconies. Other room amenities included bathrobes and Starbucks coffee. There was a door to an adjoining guest room but since it was off the hallway, any noise from our neighbors was muted. Take time to enjoy the balcony - have a seat and watch the river taxis go by.

We skipped La Merienda, which was packed with conference guests (I think three conferences were going on during our stay) but it seemed lively with music, drinks and fruit/cheese provided. We opted for Zocca, whose bar was busy but the main restaurant was a nice escape from the business folks. Dinner was delicious and again, service was efficient and friendly. We also had breakfast there one morning. You can enjoy a buffet with lots of offerings or order from the menu.

The fitness studio and pool are on the 4th floor. The gym had 5 treadmills, 4 ellipticals, 2 stationary bikes and 2 recumbents. Also, there was a cable machine on which you can do several exercises, two workout benches and a dumbbell set (5-50 lbs.). Stability balls, water and different types of towels (pool, workout and even smaller, face towels from a refrigerator) were all provided.

Great hotel – we’d definitely return!

Room Tip: Stay in a corner suite on the upper floors where you can enjoy the view but are high enough to not b...
  • Stayed: May 2013, traveled as a couple
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Thank cosmotron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded May 8, 2013

Thank you Cosmotron for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk. Thank you for pointing out all the positives from the location, to the various amenities and our wonderful in-house restaurant Zocca Cuisine d'Italia. Thank you for staying with us and we hope to see you again soon.

Bill Petrella
General Manager

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Reviewed May 3, 2013

I truly enjoyed my stay at The Westin Riverwalk in San Antonio. The accommodations were first class all the way and the service was superb. Hotel staff went out of their way to make our stay the best experience possible. The food in the Zocca Italian Restaurant is some of the finest in a city known for its food. The Westin provides maximum comfort located in the heart of where the action is -- The Westin Riverwalk is definitely the place to be. My wife and I had an absolutely fantastic time.

Room Tip: Request a late check out -- you will not want to leave.
  • Stayed: April 2013, traveled as a couple
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Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded May 8, 2013

Thank you Robert, for taking the time to give us your valuable feedback. Thank you for pointing out all the positive aspects of the hotel. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2013

I've had the pleasure of staying at the Westin Riverwalk Hotel in San Antonio several times now and I am always amazed by the promptness of the staff, especially a Mr. J.R. Vasquez. It has been over a year since my last stay at this hotel and he remembered me! He got other staff to help me with luggage and valet my vehicle. He had my car ready to go when we were headed out in the town. All of his restaurant recommendations were a total hit! Helped us with directions and shortcuts to stay away from during Fiesta week! This guy is the premier attendant in the San Antonio Hotel industry!! I haven't even talked about the room and "heavenly" bed yet! I was a nice week at this fine hotel and was just a bit "sweeter" with the assistance of this fine gentleman.

Room Tip: the balcony rooms are a better sleep, in my opinion. Less car noise and ambulance/fire trucks can g...
  • Stayed: April 2013, traveled on business
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Thank Albert V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded May 8, 2013

Thank you Albert for giving us your amazing feedback about your stay at The Westin Riverwalk. Thank you for spotlighting J R Vasquez as an outstanding associate. J R. and all of our associates always go above and beyond for our guests. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2013

My husband and I traveled to San Antonio for work and stayed at the Westin Riverwalk. From the moment the taxi dropped us off we were given wonderful, attentive service. Our room over looked the river and had a spacious patio. The bathroom was enormous and had a separate shower and big soaking tub. The bed was very comfortable. We ate in the restaurant and had a delicious steak, cooked to perfection. We went to the pool one day and it was very nice, they have a bar for cocktails but no jacuzzi. Every staff member was pleasent and seemed to really enjoy their jobs. Check out the lobby from 5-7pm (Mon-Fri), they offer complimentary snacks like cheese and crackers and have a cash bar so you can relax and unwind. We will definitely stay here again!!

  • Stayed: April 2013, traveled on business
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Thank Megan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded May 8, 2013

Thank you Megan, for taking the time to give us your wonderful feedback about you and your husband stay at The Westin Riverwalk. Thank you for pointing out all the positive aspects of the hotel from the location to our Happy Hour "La Merienda". Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2013 via mobile

I can't say enough how great the service at the Westin was. What a great first impression we got from the valet, in particular J.R. Vasquez. We were moving to Houston and had tons of bags in the car + two dogs and he didn't let us lift a finger as be could tell we were worn out from the trip. He not only took our pups on a walk but when he came back up to the room he brought us our rollaway bed immediately (one of our spoiled dogs only sleeps on a real bed not in a dog bed!) and even suggested a restaurant nearby that has great outdoor seating which allows dogs so we could go out and enjoy the city for a bit. He was thoughtful and made the 20 + hour trip across the west coast so much more enjoyable. I think we're gonna like living in Texas!

  • Stayed: April 2013
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Thank Jen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded May 8, 2013

Thank you Jen, for giving us your wonderful feedback on your stay at The Westin Riverwalk. I am elated that J.R. provided outstanding service. He is also an amazing associate for making sure your puppies were well taking care of also. We are a dog-friendly hotel. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2013

Over the past 6 years my family and I have been staying at the Westin River Walk Hotel for Fiesta Week. Each year I am surprised by the prompt/excellent service the hotel awards their customers. Upon are arrival, the valet-Joe and Jose and the front desk employees-Joyce, Victoria, and others made our stay very rewarding. For us being native San Antonio-ans, we frequent this hotel and always satisfied with the service and the accommodations. Keep up the Outstanding Work and see you real soon!!!

Room Tip: My opinion is every room is a Great Room!!
  • Stayed: April 2013, traveled with family
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Thank jlvela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded May 8, 2013

Thank you Jlvela for giving us your valuable feedback on your stay at The Westin Riverwalk. Thank you for choosing to stay at The Westin Riverwalk every year for Fiesta. We appreciate the customer loyalty that you and your family have giving us. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Riverwalk, San Antonio

Address: 420 W Market Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Antonio
#3 Romantic Hotel in San Antonio
#3 Luxury Hotel in San Antonio
#4 Business Hotel in San Antonio
#4 Family Hotel in San Antonio
Price Range: $202 - $432 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin

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