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“Hotel associates go above and beyond” 5 of 5 stars
Review of The Westin Riverwalk, San Antonio

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The Westin Riverwalk, San Antonio
Ranked #7 of 359 Hotels in San Antonio
Certificate of Excellence
Charlotte, North Carolina
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Hotel associates go above and beyond”
5 of 5 stars Reviewed April 9, 2013

I am in a hotel 3-4 nights each week and at the Westin Riverwalk the staff went above and beyond to make my stay enjoyable. Martha (a cleaning associate) came to my room 3 times to do her job. Unfortunately each time I was on a conference call and really needed the quiet in my room. She happily left and came back, each time checking to see if it would work for her to do her job. She was professional, paid attention to detail and had a great attitude. That kind of employee makes the Westin Riverwalk top notch in my opinion. The location itself is excellent but the people make the difference.
Thanks Martha!
Cindy M

  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank CindyM282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, April 23, 2013
Thank you, CindyM282, for taking the time to share your magnificent experience at The Westin Riverwalk. I am elated to hear that Martha went above and beyond to make sure you had an enjoyable stay. She is very grateful for he accolades.

Thank you Cindy for staying with us and we hope to see you again.

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,693 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,080)
Date | Rating
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English first
Austin, Texas
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 9, 2013

We stayed here for a wedding recently and the hotel was very nice. The location is great, right on the Riverwalk, close to restaurants. I loved the big lobby of the hotel and all the couches. Our room was very nice and spacious. The restaurant with the patio on the Riverwalk was also nice and we had a great Easter brunch. Would definitely recommend!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Lauren P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, April 23, 2013
Thank you, Lauren P, for taking the time to share your experience at The Westin Riverwalk.

Thank you for also pointing out all the positive aspects of the hotel from the lobby to our signature Zocca restaurant. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
117 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed April 9, 2013

I have stayed at The Westin a couple of time (I am a local). Yes, the brand itself is synonymous with elegance, refinement, and luxury. Their guest rooms are very comfortable, service superb and location ideal. But that comes with a price. If money is not an issue, The Westin Riverwalk is one of your best options in town. However, for a fraction of the cost you can find many other hotels within the Riverwalk area. Remember, how much time do you really spend in a room? As long as it is clean and quiet, I can do without the feathered pillows and flat-screen TVs. What about you?

Room Tip: Best suites in the Riverwalk area
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank foghesino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mansfield, Texas, United States
Level Contributor
123 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 8, 2013

This hotel is within walking distance of the Alamo, the Mexican Market, and anywhere you care to eat. Every staff member we came in contact with was very friendly and will to help. Public parking is right across the street ($15/day), an option vs. valet parking at the hotel. The hotel is right on the riverwalk. We parked for a three night stay and never moved the car.

Room Tip: On 4th floor is the heated pool and workout center.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Gregory L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, April 23, 2013
Thank you Gregory for taking the time to share your experience of your stay at The Westin Riverwalk. We appreciate you pointing out all the positive aspects of the hotel fro the service to the location.

We hope to see you again. Thank you

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holladay, Utah
1 review
5 of 5 stars Reviewed April 8, 2013

My husband came to San Antonio for medical treatment and we stayed at the Westin post surgery. What an accommodating group! They helped with an earlier check-in and met our every need. It was a beautiful place to relax and recuperate. They welcomed us with a fruit and cheese basket and made our stay the best we have ever experienced. We would highly recommend this hotel.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DebraP150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, April 23, 2013
Thank you for sharing your experience during your stay at The Westin Riverwalk, Debra. We appreciate that we were able to make your stay enjoyable and relaxing. We hope for a speedy recovery for your husband.

Thank you for staying with us and we hope we see you again.

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
116 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed April 8, 2013 via mobile

First of all, I'm kind of a hotel snob (so my husbsnd says). That doesn't mean I always stay in expensive hotels, just give me a clean room and good service and its ALL good in my book. The Westin Riverwalk has always been my favorite hotel in San Antonio!! Just the way it smells when you walk in is delightful! I have actually bought on several occasions from their White Tea candle collections. Love it. Pricey tho!
The rooms are great! The beds are wonderful. We always get the river view.
The pool is small, but lovely. I really like the atmosphere. The staff is nice and helpful.
They do help as much as they can if you have little ones in tow. You can rent strollers if you forgot yours at home (we did).
It's just a great place to stay. Everything is within walking distance. Plus your further down the river from all the crazy nightlife activities. We have been to this hotel many times and will keep coming back. It's worth it!

  • Stayed December 2012
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Angela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, April 23, 2013
Thank you Angela, for taking the time to share your excellent experience at The Westin Riverwalk. Thank you for ranking us among your favorite hotels in San Antonio. Thank you for also pointing out all the positive aspects of the hotel from the ambiance to the location.

Thank you Angela for staying with us and we hope to see you again.

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jefferson City
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 8, 2013 via mobile

Hotel is convenient to riverwalk, many restaurants , easy parking and access. Totally accessible. Excellent conference location with many attractions for attendees. Attendees can see Alamo with short walk, quaint stores with many food options. Airport shuttle provides easy access .

  • Stayed April 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, April 23, 2013
Thank you Jim for sharing your experience at The Westin Riverwalk with us. We appreciate that you pointed out all the positive aspects of the hotel from the location to our amenities.

Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Riverwalk, San Antonio

Property: The Westin Riverwalk, San Antonio
Address: 420 Market Street, San Antonio, TX 78205-2920
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in San Antonio
#4 Family Hotel in San Antonio
#4 Business Hotel in San Antonio
#4 Spa Hotel in San Antonio
#5 Luxury Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin

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