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“Really great place”

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The Westin Riverwalk, San Antonio
Ranked #5 of 358 Hotels in San Antonio
Certificate of Excellence
Level 4 Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Really great place”
Reviewed September 24, 2012

This is such a pretty hotel. The lobby area is gorgeous. The service is very friendly and helpful. The location is terrific-right on the Riverwalk. I enjoyed having breakfast outside looking at the activity on the River. My room was very comfortable and spacious.
One issue-make sure you do not have a room facing the street/parking lot-it is extremely noisy. Request a room facing the river.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Misack12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamiChampagne, Director of Rooms at The Westin Riverwalk, San Antonio, responded to this review, October 2, 2012
Thank you for your valuable feedback about your experience at The Westin Riverwalk, Misack12. Thank you for also pointing out the positives of the hotel such as the location, our signature restaurant Zocca Cuisine d’Italia and the room you stayed in. We hope to see you again.

Jami Champagne
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  • Value
  • Cleanliness
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McAllen, Texas
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 23, 2012

The hotel is immaculate, the staff was extremely helpful and courteous.
The bed was extremely comfortable and most importantly clean.
Great location in the downtown area of San Antonio. It was right on the River Walk and is a short walk from some great restaurants and bars. The Sunday brunch was great and was a fair price in my opinion.

Room Tip: Rooms above the 4th floor are the quietest and if they overlook the Riverwalk even more so.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joethetraveler_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamiChampagne, Director of Rooms at The Westin Riverwalk, San Antonio, responded to this review, October 2, 2012
Thank you Joe for giving us your valuable feedback about your experience at The Westin Riverwalk. We are glad you enjoyed your stay and all the amenities we had to offer. Thank you for staying with us and we hope to see you again.

Jami Champagne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 6 Contributor
106 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 23, 2012

We loved the location it is on the quiet part of the riverwalk but less than 8 minutes walking to the lively,busy part.The hotel is very nice the restaurant is very pleasant with the terrace on the riverwalk.
The Reception is good especially Irma.She was pleasant and very helpful.
On the downsize, when we arrived in or room I noticed that the bathroom was not clean dirty towel behing the door,the toiletries was not refilled, the room was not vacuumed. They did remedied it.

Room Tip: rooms overlooking the riverwalk
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vandorlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamiChampagne, Director of Rooms at The Westin Riverwalk, San Antonio, responded to this review, October 2, 2012
Thank you for your valuable feedback about your experience at The Westin Riverwalk, Vandorlo. Thank you for pointing out all the positives of the hotel. Irma is grateful and happy that she was able to make your stay even better. Please accept our sincerest apology on the condition you found your room in. It is unacceptable. We have reminded our housekeeping staff about the importance of cleanliness in the hotel.

Thank you for staying with us.

Jami Champagne
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 22, 2012

The restaurant in the Westin was excellent. An unexpected stop became a delightful dining experience The Italian food was simply wonderful and the price was reasonable. Make sure you leave room for desert. The best thing is to bring someone that you can split two differant deserts with.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dwinch53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamiChampagne, Director of Rooms at The Westin Riverwalk, San Antonio, responded to this review, September 24, 2012
Thank you for your valuable feedback at The Westin Riverwalk signature restaurant Zocca Cuisine d’Italia. We are glad you enjoyed your meal at the restaurant. The chefs and staff are the best in the business.

Zocca Cuisine d’Italia also have a TripAdvisor page and I am sure they will appreciate your review.

Thank you.

Jami Champagne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ayrshire, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 22, 2012

Really Enjoyed my stay at The Westin, lovely room at ok price. Parking if VERY expensive $30 per night which seems a bit much. Location prefect the riverwalk is right on there doorstep. All areas very clean and staff friendly. For the time that i was there went to the pool 3 times and the pool side bar was never open which was a bit of a let down as a nice cool drink on a warm day would have been nice.
Would return but might park my car on the street it might be cheaper to pay the fine than use hotels parking.

Room Tip: Pay the extra and get a room with a balcony
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Colin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamiChampagne, Director of Rooms at The Westin Riverwalk, San Antonio, responded to this review, September 24, 2012
Thank you Colin, for your valuable feedback about your stay at The Westin Riverwalk, Colin. We appreciate you pointed out the positive aspects of the hotel from the location, the cleanliness and the staff. We apologize you were not satisfied with the price of parking. The parking space available to the hotel is not owed by us.

Thank you for staying with us and we hope to see you again.

Jami Champagne.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 22, 2012

We booked this hotel for the location right on the Riverwalk -- what we got was a beautiful facility with people who TRULY care about your experience. The location is, indeed, great -- it is on the Riverwalk but not in the noisy, bustling section of it. However, you are only a few minutes walk from all the action.

Definitely a keeper of a hotel!

Room Tip: Make sure you book the premium rooms to get the best view of the Riverwalk.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank IADaveMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamiChampagne, Director of Rooms at The Westin Riverwalk, San Antonio, responded to this review, September 24, 2012
Thank you for your valuable feedback about your stay at the Westin Riverwalk, IADaveMark. Thank you for choosing to stay with us. We care about all guests who visit and you are no different. We appreciate you pointed out all the positive aspects of your stay from the location to the service.

Thank you for staying with us and we hope to see you soon.

Jami Champagne.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trophy Club, Texas
Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 22, 2012 via mobile

Traveled with my husband for a three night stay. Booked a premium river view balcony room. The view was actually of the parking lot of the hotel across the way. If you went to the balcony and leaned way over you could see the river walk. Lots of road noise in the mornings. Nothing in the room that explained hotel services (fitness room, gift shop, etc). Internet must be purchased for EACH device. After purchasing it to cover our entire stay, every time I logged on I was prompted to buy a new plan. Called technical service and had a very lengthy wait. Hung up and called back (thru the switch board and no one answered. Finally got thru on the third try and issue was resolved.). Carpets could use a thorough leaning. This is the second time I am submitting this review because the first one mysteriously never showed up. Is Trip Advisor censoring reviews?

Stayed September 2012, traveled as a couple
Helpful?
1 Thank carolelynnemoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamiChampagne, Director of Rooms at The Westin Riverwalk, San Antonio, responded to this review, October 1, 2012
Thank you for taking the time to give us your valuable feedback about your experience at The Westin Riverwalk, Algermoore. I apologize for the service you received during your stay with us. Although your technical issue was resolved it should never take that long to get it fixed. We apologize that you did not have an enjoyable stay.

Thank you for staying with us and we hope we get a chance to change your mind.

Jami Champagne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Riverwalk, San Antonio

Property: The Westin Riverwalk, San Antonio
Address: 420 W Market Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Antonio
#3 Romantic Hotel in San Antonio
#3 Luxury Hotel in San Antonio
#4 Family Hotel in San Antonio
#4 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin

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