We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Stay!!!!!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Westin Riverwalk, San Antonio
Ranked #12 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed May 12, 2011

This hotel was awesome, just like the whole vacation in San Antonio! Well except the horrible experience at the Chart House restaurant at the top of the Tower of the Americas. Stay away from there.

The hotel staff was top notch and the location was perfect; close to the fun but not in the middle of it.

  • Stayed: May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank CentennialTiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (4,175)
Traveler rating
Traveler type
Time of year
Language
  • More languages

3,706 - 3,712 of 4,175 reviews

Reviewed May 11, 2011

Every time I am in San Antonio for business, I stay at the Westin Riverwalk. The hotel is nice, comfortable, and accommodating. The employees are especially friendly and accommodating, especially Mr. Farrell Sledge. He treats me with respect and kindness every time I stay here. This hotel really makes you feel like a celebrity. I recommend this hotel to anyone staying in San Antonio. The location is prime and easily accessible for the Riverwalk. The valet staff are also impeccable.

  • Stayed: May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank aaw323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2011

While staying at the Westin last summer I chose to valet my vehicle to the parking garage across the street and put my trust in the staff the Westin had employed. Right as I was going to bed the hotel phone rang and it was the manager calling to inform me my car had been broken into. When I walked across the street I was expecting to see a smashed window but there was none, instead there was a dent on the exterior of the lock to make it look as if someone who did not have my keys had broken in. My $1000 touch screen/dvd player/radio, my ipod, and other smaller personal belongings of mine had been stolen. The reason I know for a fact it was the valet was because when I drove up at the end of the day to the Westin I got out of my car, left the keys still in the ignition, and let the valet get in to park it across the street. However, when I got my keys back it would not fit into the ignition because it had been bent (from when they used my own key to get into my car then dented the outside lock to make it seem as if someone else had tried to pop the lock on my car, which by the way was still in tact). The managing staff, although sympathetic, did not make an effort to investigate on their employees. I have never had a worse stay at any hotel in my life! Yes the hotel was beautiful, obviously it is the Westin, but if I cannot trust my personal property around staff who are employed by their company than in my opinion the hotel is worthless. Stay at your own risk just know there are thieves working there stealing property from the hotel guests AND getting away with it

  • Stayed: August 2010, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
2  Thank SMdirk67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2011

Stayed 3 nights and I would not want to stay anywhere else on the walk.
Perfect location. Service is unbelieveable. Staff is helpful and friendly -
Food was great! I am returning!

  • Stayed: May 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank swirls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2011

Great service from the bellhop - JR - we needed a taxi to the airport, he made sure one was called and texted me with the taxi number and driver, so we wouldn't waste time. plus, the driver then called my cell when he arrived. JR is great with service to make a business trip easy and pleasurable.

  • Stayed: May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Joettel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2011

We just returned from eight days at the Westin Riverwalk in San Antonio. We were there for two industry conferences. We thoroughly enjoyed our stay. Our room was spacious and comfy. The staff couldn't have been more accommodating. Each time we left the property or returned, a door was held and we were politely greeted.

Food on site was lovely... both for banquets and in the restaurant. The lounge staff was very efficient and friendly. Be sure to set aside time on Friday afternoons for tea time. The cocktails were nice; the complimentary crudites, fruit, cheeses and treats were delish; and the music was entertaining.

The location was perfect! If you're going to San Antonio this is the place to stay. You're right in the midst of all that is happening... but not in the middle of the noisiest section of the Riverwalk.

The only negative I can mention... and this is very slight... is that the pool is small. On Saturday afternoon there was not one chair (lounge or regular) to be found. Weekdays, however, were not as crowded.

Our best experience at the hotel with with the concierge! Dominic Guerra is an ABSOLUTE DELIGHT! He was very helpful in assisting us in finding a good, local restaurant on Cinco de Mayo. He arranged for a reservation at the time we were hoping for and gave us very detailed directions to El Mirador in the lovely King Edward section of town. We couldn't have been happier. The restaurant was everything we were hoping for. More importantly, Dominic recognized us each time we encountered him. We felt so "at home"!

Great property. Everything we were hoping for!

Stayed: May 2011, traveled on business
Thank Love2Travel59701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2011

Stayed here two nights. Arrived very late evening. Room had trash from prior occupant left behind, doors to veranda wide open. Room service very expensive (bowl of berries and coffee - 17.00 before tip) and bottled water in room 6.00. No napkin or silver ware provided with room service. WiFi is an added charge !!! Great location but really expected some attention to detail and reasonable cost of amenities for the price of the room.

  • Stayed: May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank jafox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roomsdirector1167, Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded May 11, 2011

Dear JAFox,

Thank you taking the time to post your review of your recent stay.

We strive to provide our guests options for staying connected and offer complimentary internet access in our lobby in addition to the guestroom internet.

I sincerely apologize that other aspects of your stay did not meet your guest expectations. Here at the Westin Riverwalk we strive to ensure each guest has a great experience. In those instances where we fall short of our guest's expectations, we take measures to correct the defects to ensure that remainder of the stay exceeds expectations.

We welcome the opportunity to address your cleanliness and room service concerns and invite you to contact the hotel directly to discuss. Please email riverwalk@westin.com and refer to me, danita harth in your message.

Thank you again!

Danita Harth, Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these San Antonio hotels
East Side
Omni La Mansion del Rio
Omni La Mansion del Rio
#24 of 358 in San Antonio
4,124 reviews
Hotel Valencia Riverwalk
#9 of 358 in San Antonio
3,208 reviews
Hotel Contessa
#6 of 358 in San Antonio
3,346 reviews
Show Prices
Show Prices
Show Prices
East Side
Hyatt Regency San Antonio
Hyatt Regency San Antonio
#19 of 358 in San Antonio
3,300 reviews
East Side
Mokara Hotel and Spa
Mokara Hotel and Spa
#2 of 358 in San Antonio
1,598 reviews
East Side
Hilton Palacio del Rio
Hilton Palacio del Rio
#14 of 358 in San Antonio
3,090 reviews
Show Prices
Show Prices
Show Prices

Been to The Westin Riverwalk, San Antonio? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Riverwalk, San Antonio

Address: 420 W Market Street, San Antonio, TX 78205-2920
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in San Antonio
#4 Business Hotel in San Antonio
#4 Family Hotel in San Antonio
#6 Luxury Hotel in San Antonio
#6 Spa Hotel in San Antonio
Price Range: $194 - $434 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com, Expedia, Travelocity, Agoda, HotelPower, Orbitz, Hotwire, HotelQuickly, Cancelon, getaroom.com and HotelsClick so you can book your The Westin Riverwalk, San Antonio reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing