We reserved a room using westin's price match guarantee and the guarantee had not been processed completely by the time we checked in. Crystal took excellent care of us and made sure we got the room we wanted and the price was correct. She took us up to a room to make sure it meet our needs and found a room with a king bed for us the next night (the Phoenix Suns were staying at the hotel the night we checked in and the hotel was pretty full).
The rooms Crystal got for us were on the river side and there are about 6 rooms that have a large balcony that comes with a table and four chairs. Most of the river view rooms have a small balcony that is really only big enough for stepping outside. If you want a room with a large balcony, ask for rooms 439-445 (I think those are the room numbers but double check before booking).
The location of the hotel is not in the middle of the shops and restaurants. The heart of the district is around the Mokara hotel. However, walking on the street, it is only a couple blocks away and we never felt it was unsafe to walk on the street or riverwalk.
We parked directly across the street from the hotel in a ramp for $15 a day which only accepts cash.
Overall, the service provided (especially by Crystal) really made this a wonderful vacation for us. Our room was perfect for us, the front desk greeted us by name, and our room seemed like is was cleaned within 30 minutes from the time we left.
- Official Description (provided by the hotel):
- Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Starwood, Priceline and Jetsetter so you can book your The Westin Riverwalk, San Antonio reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Westin Riverwalk Hotel San Antonio
- Westin Hotel San Antonio
- Westin San Antonio
- Westin Riverwalk
- San Antonio Westin