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“Wonderful service” 5 of 5 bubbles
Review of The Westin Riverwalk, San Antonio

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The Westin Riverwalk, San Antonio
Ranked #6 of 353 Hotels in San Antonio
Certificate of Excellence
Phoenix
Level Contributor
54 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Wonderful service”
5 of 5 bubbles Reviewed April 7, 2011

We reserved a room using westin's price match guarantee and the guarantee had not been processed completely by the time we checked in. Crystal took excellent care of us and made sure we got the room we wanted and the price was correct. She took us up to a room to make sure it meet our needs and found a room with a king bed for us the next night (the Phoenix Suns were staying at the hotel the night we checked in and the hotel was pretty full).
The rooms Crystal got for us were on the river side and there are about 6 rooms that have a large balcony that comes with a table and four chairs. Most of the river view rooms have a small balcony that is really only big enough for stepping outside. If you want a room with a large balcony, ask for rooms 439-445 (I think those are the room numbers but double check before booking).
The location of the hotel is not in the middle of the shops and restaurants. The heart of the district is around the Mokara hotel. However, walking on the street, it is only a couple blocks away and we never felt it was unsafe to walk on the street or riverwalk.
We parked directly across the street from the hotel in a ramp for $15 a day which only accepts cash.
Overall, the service provided (especially by Crystal) really made this a wonderful vacation for us. Our room was perfect for us, the front desk greeted us by name, and our room seemed like is was cleaned within 30 minutes from the time we left.

Room Tip: A few 4th floor rooms have large balconies.
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  • Stayed April 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sandid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Brookville, Pennsylvania
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed April 4, 2011

Rachel & Farrell were wonderful in helping us have an amazing weekend in San Antonio. When the weather threw us a curve and we had to extend our stay, they graciously gave us the same room we had before and welcomed us back. I highly recommend this Hotel!

  • Stayed April 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank gneehp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
Level Contributor
4 reviews
3 hotel reviews
3 of 5 bubbles Reviewed April 4, 2011

Well, we booked last minute, we like to stay at the Omni, but there was not any availabilty. So, we started calling other hotels, The Westin was the first one out of 5 or 6 that said they had a king bed room on the river. The price was $239 after the military discount. We booked and showed up at the hotel about an hour later. We checked in around 3, I heard them tell several other people that their rooms were not ready yet. To my surprise, our room was ready or so we thought. We got up to our room and opened the door and it had double beds. The bell hop called down to the front desk and we were told that they did not have any more king beds on the river, so we either had to stay in that room or move to the city view room with a king and a $40 discount. We agreed to move, they told us to wait in that room and they would bring the keys to the new room up as soon as it was ready. We waited about 30 minutes then called down stairs and they said they were checking on it and would call us back, after 15 minutes we just got our stuff and went downstairs. After about 10 minutes there and explaining everything we were finally given keys to our new room (1116). The rooms are pretty plain with a flatscreen t.v. and refrigerator. The tile in the bathroom along the bottom of the wall had gap in it, like it hadn't been caulked. The shower head looked like a dollar store one, it barely worked and had build-up all over it. On a good note, the bed and pillows were awesome. The bar downstairs is nice and has a nice outside area. But, I would not stay here again, we ended up paying about $230 after taxes and we had a view of an alley and a bad shower! Kind of put a damper on things! Also, when we checked out they had not given us the $40 discount and my husband spent about 20 minutes argueing with them to get the $40 taken off our bill.

Room Tip: This hotel is on a quiet end of the riverwalk
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  • Stayed April 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jencooper0217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corpus Christi, Texas
1 review
5 of 5 bubbles Reviewed April 2, 2011

The people were very friendly/helpful, the place is well located, and the rooms were in excellent condition.
Ms. Rachael Garza was the associate who did all our arrangements and she was thorough and competent. Her friendly personality made things go very smoothly. I would certainly recommend her to my business associates to have her attend to all of their arrangements.

Room Tip: Request Ms. Garza as the person to handle this.
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  • Stayed March 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ranger89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Maine
1 review
5 of 5 bubbles Reviewed March 31, 2011

The Westin Riverwalk surpassed my expectations. It's located right downtown, the service is great from the moment we arrived. The restaurant is right on the riverwalk but on a quiet stretch of it and the food is quite good. We had our meetings at the hotel and the F&B and Meetings people were on top of everything and our event ran very smoothly. I would fully recommend this property and I'm planning to go back again for future meetings.

  • Stayed March 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BRojas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McAllen, Texas
1 review
4 of 5 bubbles Reviewed March 31, 2011

What a comfort and restoration of faith in humanity for me...Manny Cunanan, was notified via cellular telephone conversation that my wife, Martha had lost her anniversary ring in the lobby restroom. The problem was we had already checked out of the hotel approximately 2 hours previous, and the fear of retrieving her ring was all but overwhelming, let alone traumatizing, (it is a very special ring with more sentimental value than retail)..Mr. Cunanan and I were "cut off" more than 4 times due to the area in which we were travelling. To my pleasant and greatful surprise, Mr. Cunana's attempts to continue to contact me were finally reached. He left a voice message on my phone and I immediately called him back after I reached a strong enough signal to do so. He made all arrangements to ship my wife's ring back to our home, arriving a couple days later in it's perfect, undisturbed condition. I wish to commend Mr. Cunanan for his care, courtesy, professionalism and above all kindness in his handling of this matter. He is above and beyond a prime example of a representative of your Hotel. Thankyou and God bless. Elias V. Leos, Executive Director, Life Center

  • Stayed March 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank eliasvleos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
1 review
5 of 5 bubbles Reviewed March 31, 2011

The Arc of San Antonio has held our annual gala and auction at The Westin Riverwalk for the past 6 years. Everyone at the hotel goes above and beyond to make certain that we have a spectacular event. From the early planning stages until the day after our event, the staff is there, available and willing to make things happen. Several of our staff, board members and attendees also stay at the hotel for all or part of the weekend. The rooms are well appointed, clean and comfortable. The attention to detail and the level of commitment to the sucess of our event are evident in everything that The Westin Riverwalk does.

Stayed March 2011, traveled on business
Helpful?
Thank AnnieM21071
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Riverwalk, San Antonio

Property: The Westin Riverwalk, San Antonio
Address: 420 W Market Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Antonio
#3 Romantic Hotel in San Antonio
#3 Luxury Hotel in San Antonio
#4 Business Hotel in San Antonio
#4 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin

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