At the end of a horrible week, my husband said let's go to San Antonio for the weekend. I quickly got on the phone and called the Menger as someone in my office had highly recommended it. She said be sure and stay in the new section of the hotel. So instead of booking on line, I called the hotel directly to be specific with our request. I requested a quite room, in the "new section" of the hotel with the bigger bathrooms. The reservation person was at the hotel (not a phone bank) and confirmed our request. When we arrived at the hotel, I once again confirmed with the receptionist checking us in that we were getting a quite room in the new section, she said yes.
Well, they both lied! The very small room was right across the street from the Alamo. The buggy drivers park their rigs on that street while they are trying to get people to engage them. We got to hear the noise from activity all night long as it was a weekend night. Also, the room was not in the new section of this very old hotel so the bathrooms were tiny, the air vents had mold in them and we could hear everything that was going on in the rooms around us all night long.
After having a horrible night without sleep, we checked out. When the receptionist asked how our stay was, I told her very disappointing. I went on to explain that our room was very noisy and not in the new section of the hotel posing the question, was it? She said well the person who checked us in is very honest and the room is in the "new section" but not the "new, new section". Aparently, when I made the reservation initially and the person I spoke to who described the rooms in the "new section" did not reserve a room in the "new, new section", give me a break! Then the clerk checking us out said that if I was dissatisfied, I could fill out the compliant card and mail it in. I thought I'd let Trip Advisor users know instead. I could probably have overlooked the room and the noise had it not been for the terrible attitude of the clerk who checked us out.
The only thing good about the Menger is the convenience of the location. Certainly don't stay here if you want a quite, clean, comfortable room.
- Official Description (provided by the hotel):
- Historic 1859 hotel next to Alamo, 1 block from Riverwalk. Originally built in 1859, The Menger Hotel is located in central San Antonio, one block from the famed Riverwalk, the Children's Museum, and the Buckhorn Museum. Nearby points of interest also include the Rivercenter Mall, Henry B. Gonzalez Convention Center, and San Antonio Central Library. The hotel's Colonial Room Restaurant serves American regional cuisine for breakfast, lunch, dinner and brunch. The historic Menger Bar, a replica of London's House of Lords Pub, features cherry paneling and booth seating. Room service is also available.The Menger Hotel's tropical courtyard garden looks out onto an outdoor heated pool. On-site recreational amenities also include a spa tub, a sauna, and a fitness facility with cardiovascular equipment. The full-service Alamo Plaza Spa offers spa treatments including massages, scrubs, facials, and a Finnish sauna. More than 11,618 square feet of flexible function space accommodates up to 750 guests and includes the Plaza Ballroom, 9 meeting and conference rooms, poolside rooms, and a terrace that overlooks the Menger Court. Valet parking is available (surcharge). Complimentary wireless Internet access is offered in all public areas. The Menger Hotel is a smoke-free property.Built in 1859, the five-story Menger Hotel is next to the Alamo and just one block from the Children's Museum and the shops at the Riverwalk; the arts community of La Villita is four blocks away. The hotel features the Colonial Room Restaurant and the historic Menger Bar, a replica of London’s House of Lord’s Pub. Additional amenities include an outdoor pool, a spa tub, and a spa offering European-style treatments. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Hotels.com, Travelocity, TravelClick, Cancelon, TripOnline SA, Orbitz, Hotwire, Cheap Tickets, Evoline ltd, HotelQuickly and getaroom.com so you can book your Menger Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.