We had reservations for months to stay at The Menger from 3/24-28 while attending a conference in San Antonio. When I got there the evening of 3/24, the desk clerk informed me that they'd overbooked the hotel and that they'd shuttle me to the Red Roof Inn for two nights, which was on the other side of the highway and thus far from the conference activities, because "it's the only place we could find with available rooms." The shuttle driver, who took me to the Red Roof Inn, even told me that he wouldn't suggest I walk to the Red Roof at night because the area was iffy. I was so disappointed that I got in my room, pulled out the yellow pages, and started calling other hotels. Finally, I booked a room at the Plaza San Antonio, which was lovely, and the staff was attentive and kind. (The Menger did pick up the tab.) When we moved to the Menger for our last two nights, we found a bathroom that was rusty, a bathtub that was either filthy or desperately in need of resurfacing, only one working lamp in our room (and the lamp itself was chipped and old), and amenities that were quite minimal. There aren't even coffee makers in the rooms.
The public rooms at The Menger are gorgeous. I suspect the hotel is putting all of its effort into those places rather than the rooms. Ours certainly needed a great deal of work.
I'd never stay at The Menger Hotel again. It was a huge disappointment.
- Official Description (provided by the hotel):
- Historic 1859 hotel next to Alamo, 1 block from Riverwalk. Originally built in 1859, The Menger Hotel is located in central San Antonio, one block from the famed Riverwalk, the Children's Museum, and the Buckhorn Museum. Nearby points of interest also include the Rivercenter Mall, Henry B. Gonzalez Convention Center, and San Antonio Central Library. The hotel's Colonial Room Restaurant serves American regional cuisine for breakfast, lunch, dinner and brunch. The historic Menger Bar, a replica of London's House of Lords Pub, features cherry paneling and booth seating. Room service is also available.The Menger Hotel's tropical courtyard garden looks out onto an outdoor heated pool. On-site recreational amenities also include a spa tub, a sauna, and a fitness facility with cardiovascular equipment. The full-service Alamo Plaza Spa offers spa treatments including massages, scrubs, facials, and a Finnish sauna. More than 11,618 square feet of flexible function space accommodates up to 750 guests and includes the Plaza Ballroom, 9 meeting and conference rooms, poolside rooms, and a terrace that overlooks the Menger Court. Valet parking is available (surcharge). Complimentary wireless Internet access is offered in all public areas. The Menger Hotel is a smoke-free property.Built in 1859, the five-story Menger Hotel is next to the Alamo and just one block from the Children's Museum and the shops at the Riverwalk; the arts community of La Villita is four blocks away. The hotel features the Colonial Room Restaurant and the historic Menger Bar, a replica of London’s House of Lord’s Pub. Additional amenities include an outdoor pool, a spa tub, and a spa offering European-style treatments. ... more less
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