This was my anniversary and this hotel was on my bucket list.
Our biggest disappointment was the air being turned off every night! Because the hotel is a historical property the air is turned off in the whole hotel if the temperature falls to 40 F. They turned it back on in the morning, but our room did not cool until after we were trying to dress. It was 76 F!!! I would never have made reservations had I known this! .
I was disappointed with attention to detail. The 5th floor needs updating. There was ladies knee highs previously worn left on the floor in front of the air purifier. Bathroom floor needed attention. Bellmen need a makeover.
The buffet breakfast was excellent but over priced for $20 per person. Room service was prompt and delicious... Excellent coffee.
The Executive Manager was very very understanding and professional. When we spoke to management about our disappointment, we were compensated fairly and that was very much appreciated. I was expecting much more from this hotel.
- Official Description (provided by the hotel):
- Historic 1859 hotel next to Alamo, 1 block from Riverwalk. Originally built in 1859, The Menger Hotel is located in central San Antonio, one block from the famed Riverwalk, the Children's Museum, and the Buckhorn Museum. Nearby points of interest also include the Rivercenter Mall, Henry B. Gonzalez Convention Center, and San Antonio Central Library. The hotel's Colonial Room Restaurant serves American regional cuisine for breakfast, lunch, dinner and brunch. The historic Menger Bar, a replica of London's House of Lords Pub, features cherry paneling and booth seating. Room service is also available.The Menger Hotel's tropical courtyard garden looks out onto an outdoor heated pool. On-site recreational amenities also include a spa tub, a sauna, and a fitness facility with cardiovascular equipment. The full-service Alamo Plaza Spa offers spa treatments including massages, scrubs, facials, and a Finnish sauna. More than 11,618 square feet of flexible function space accommodates up to 750 guests and includes the Plaza Ballroom, 9 meeting and conference rooms, poolside rooms, and a terrace that overlooks the Menger Court. Valet parking is available (surcharge). Complimentary wireless Internet access is offered in all public areas. The Menger Hotel is a smoke-free property.Built in 1859, the five-story Menger Hotel is next to the Alamo and just one block from the Children's Museum and the shops at the Riverwalk; the arts community of La Villita is four blocks away. The hotel features the Colonial Room Restaurant and the historic Menger Bar, a replica of London’s House of Lord’s Pub. Additional amenities include an outdoor pool, a spa tub, and a spa offering European-style treatments. ... more less
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