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“Stay Away: Deceptive bait and switch”
Review of Menger Hotel

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Menger Hotel
Ranked #28 of 355 Hotels in San Antonio
Certificate of Excellence
Austin, Texas
1 review
“Stay Away: Deceptive bait and switch”
Reviewed December 25, 2012

$76 discounted room turned out to be $204 after surprise fees assessed on arrival.

The Menger advertised as a pet friendly hotel on Expedia, and offered a discounted room rate of $76. I booked the deal for Christmas Eve, only to learn on arrival that "pet friendly" meant a non-refundable $100 pet "deposit." That, plus a $28 parking fee brought the $76 discounted room up to $204 before tax.

I visit San Antonio several times a year. There are many genuinely pet friendly hotels that charge no fee or deposit. No one would bring a pet to this hotel if the $100 fee were disclosed upfront. This hidden fee is nothing but a gouge for the unwary. $204 will buy you a very deluxe room in San Antonio, far above anything the Menger has to offer.

The Menger exists on it's location next to the Alamo. This spares it the need to treat it's customers well. Do yourself a favor and go to the Hotel Indigo a few blocks away - a far nicer hotel and a far better deal.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JackDenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hectorvenegas, General Manager at Menger Hotel, responded to this review, December 28, 2012
Once again we apologize for any misunderstanding of our pet policy and valet fees. The fees for a pet are non-refundable. The fees are available for review on our web sites and we regret this did not meet your expectations,

Best regards,
Hector R. Venegas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (563)
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 23, 2012

Always enjoy the brunch, but especially last Sunday (12/16/12) after celebrating my daughter's wedding. The guitarist, Fernando, is a great addition to the ambience. He is friendly, accomodating, sincere, and plays beautifully.

  • Stayed December 2012
    • Location
    • Cleanliness
Helpful?
1 Thank Sossity88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hectorvenegas, General Manager at Menger Hotel, responded to this review, December 26, 2012
I truly appreciate you taking the time to share your thoughts regarding our Sunday Brunch and our guitarist.

We will share your comments with the ladies and gentlemen of our staff as we are pleased to learn that you appreciated our efforts toward guest satisfaction.

We hope when you return to San Antonio, you will once again choose the Historic Menger Hotel and the Colonial Dining Room as your lodging and dining choices.

Best regards,
Hector R. Venegas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
1 review
Reviewed December 23, 2012

We are native San Antonians and frequently go to the Menger for brunch. My family hadn't been in a few months, but were happy to see there is a musician to entertain diners. We thoroughly enjoyed Fernando's singing and excellent guitar playing. He serenaded my recently married sister and brother-in-law. He's definitely a keeper! As always, the food and brunch service were outstanding.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank JCV121612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hectorvenegas, General Manager at Menger Hotel, responded to this review, December 26, 2012
I would like to thank you for taking the time during this holiday season to advise Trip Advisor of your delightful stay.

It is our goal to have every guest leave with fond memories and we are pleased that your expectations were met.

We look forward to your return when your travels bring you back to San Antonio and the Historic Menger Hotel.

Best regards
Hector R. Venegas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
63 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed December 20, 2012

Ok, this hotel is old - if you don't see the charm in that, find something else. The elevator was old, the floor leading to the room was a bit squeaky, but the room was fine and so was everything else.

I chose to valet the car which went fine. When I entered the room, several people greeted me and the reception staff was super nice. Finally someone who didn't skip their geography lesson in school and knew something about the world outside the US. It's so refreshing!

The windows could actually open, even though it was a bit scary as they were really old.

The location is brilliant. Spot on. A one minute walk to the Alamo, four minutes to the riverwalk. You can't ask for anything better than that.

All in all a great stay and I highly recommend this hotel to travelers to San Antonio. You won't find a hotel with as much charm and history as this one.

  • Stayed November 2012, traveled solo
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank Franko76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hectorvenegas, General Manager at Menger Hotel, responded to this review, December 21, 2012
Sharing your delightful experiences at the Historic Menger Hotel are truly rewarding to our staff.
We appreciate your recognition of our efforts for historic preservation and our historical neighbor, The Alamo.

We look forward to your return when your travels bring you back to San Antonio.

Best regards,
Hector R. Venegas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reston, Virginia
Level Contributor
245 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed December 17, 2012

Enough has been written about the history of the Menger. It's old and historic and that is very clear. The hotel has a lot of charm, and it was clear that the staff wanted guests to feel welcome and appreciated. The location can't be beat. Our two major issues were noise and the cost of parking. Hallway noise transmitted very clearly, however we didn't hear anything from neighbors. $28/day for valet parking is expensive, and you don't have much choice about it.

Room Tip: Go far from the elevators
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moabhikers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hectorvenegas, General Manager at Menger Hotel, responded to this review, December 18, 2012
We truly appreciate you sharing your comments with Trip Advisor regarding your recent visit to the Historic Menger Hotel.

Other commerical lots are within walking distance to the Menger Hotel; however, our prices are comparable to similar properties in the area and we feel we provide good value given our location and facility

We hope when your travels bring you back to San Antonio you will once again select the Historic Menger Hotel as your lodging choice.

Best regards,
Hector R. Venegas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Temple, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 16, 2012

Normally when come to San Antonio we stay at different location, but I had received a gift certificate as a present which included one night stay, valet, and breakfast at the Menger.

Upon arrival at 6pm, it took 45 minutes to receive our luggage to our room. This was after we received a phone call 20 minutes before asking if we were ready for our luggage. Not sure if they were worried we had already left our room because took so long??

The rooms are dated... I don't mean 1800s dated... We are talking 1980s fixtures ...ceiling fan ... Gold fixtures!!! Bathroom mirror had blacked out spots...I understand supposed to be a 'historical hotel' but 1980s is not historical.

On Sunday, even if we wanted to take advantage of the breakfast, which we had to be there before 9... It was an hour and 1/2 wait...FOR A BUFFET!!! So I guess if you want to get up and be in line before 7... Would be a great deal?? Had to wait for coffee.. This was at 9.30... Ran out!!

Deciding that we would just check out... Got stuff together and called for someone the get bag... After 20 minutes just took down ourselves... When mentioned to the valet.. He just shrugged and said you weren't in your room!! Then proceeded to tell us it would be 45 minutes before the car would come down...we asked if could just get ourselves. He handed us the keys!!! No I am sorry for the inconvenience..nothing!! Who wants to wait 45 minutes to leave. Seems like scheduling issues.

I could overlook all of the issues with the rooms... But what can't overlook is the lack of 'give a crap' from staff that have direct contact with the customers. I am one of those customers that you don't want... The one that doesn't say anything. The manager actually checked me out and I didn't complain... Because really nothing he could have said or even if would have given me a night or weekend for free... WOULDN'T GO BACK!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SMesser150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hectorvenegas, General Manager at Menger Hotel, responded to this review, December 18, 2012
We appreciate your comments regarding your experience during your visit to the Historic Menger Hotel and regret that our staff did not provide you with the service you expected. We apologize that we were not available to address this with you personally.

I have addressed your concerns with the appropriate members of our staff and action has been taken to ensure situations of this nature do not occur in the future.

We hope that when your travels bring you back to San Antonio, you will choose the Historic Menger Hotel as your lodging choice.

Best regards,
Hector R. Venegas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dearborn, Michigan
Level Contributor
138 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed December 15, 2012 via mobile

Here for a weekend stay, first time in San Antonio. If you like history, you will love this hotel. It's steeped in history. True the room seems a bit tired, but its OLD! I love it! It's clean, the room size is fine, and has everything I need. The public areas are beautiful. The location is perfect. Within walking distance to everything! For roughly 100 dollars a night it a great value. Not sure why its not rated higher on this site, other than its not modern, but that's exactly why I like it. There is so much history in this town, and the Menger is part of it. Be sure to do the sisters Grimm dinner and ghost tour. Dinner is in the dining room and it was very good. Had so much fun on the tour! And the Alamo is right next door. I will definitely visit San Antonio again and will definitely stay here. Still looking for the ghosts!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bobbi48128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hectorvenegas, General Manager at Menger Hotel, responded to this review, December 18, 2012
When a guest takes their time to share their experience with Trip Adisor, it is truly appreciated and shared with the ladies and gentlemen of our staff.

We are pleased that you have fond memories of your stay and we look foward to return and thank you again for sharing your experience.

Best regards,
Hector R. Venegas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Menger Hotel

Property: Menger Hotel
Address: 204 Alamo Plz, San Antonio, TX 78205-2687
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 355 Hotels in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Menger Hotel 3.5*
Number of rooms: 316
Official Description (provided by the hotel):
Historic 1859 hotel next to Alamo, 1 block from Riverwalk. Originally built in 1859, The Menger Hotel is located in central San Antonio, one block from the famed Riverwalk, the Children's Museum, and the Buckhorn Museum. Nearby points of interest also include the Rivercenter Mall, Henry B. Gonzalez Convention Center, and San Antonio Central Library. The hotel's Colonial Room Restaurant serves American regional cuisine for breakfast, lunch, dinner and brunch. The historic Menger Bar, a replica of London's House of Lords Pub, features cherry paneling and booth seating. Room service is also available.The Menger Hotel's tropical courtyard garden looks out onto an outdoor heated pool. On-site recreational amenities also include a spa tub, a sauna, and a fitness facility with cardiovascular equipment. The full-service Alamo Plaza Spa offers spa treatments including massages, scrubs, facials, and a Finnish sauna. More than 11,618 square feet of flexible function space accommodates up to 750 guests and includes the Plaza Ballroom, 9 meeting and conference rooms, poolside rooms, and a terrace that overlooks the Menger Court. Valet parking is available (surcharge). Complimentary wireless Internet access is offered in all public areas. The Menger Hotel is a smoke-free property.Built in 1859, the five-story Menger Hotel is next to the Alamo and just one block from the Children's Museum and the shops at the Riverwalk; the arts community of La Villita is four blocks away. The hotel features the Colonial Room Restaurant and the historic Menger Bar, a replica of London’s House of Lord’s Pub. Additional amenities include an outdoor pool, a spa tub, and a spa offering European-style treatments. ... more   less 
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