I stayed at the Menger From September 24th thru 27th and then again October 1. I had friends visit me and the hotel is ideally located. The down side. The bathrooms are dated. (it took two handles to adjust my water. (oh the horror) and yes a loose shower curtain was enough for even me to call managment and request a nicer room. Some people with these 2 star reviews just seem like they would be no fun at dinner much less on vacation. I could have changed to the Marriot rivercenter for 399 but for my 155 rate i decided that I could stick it out and give the hotel a chance to show me its better side.
The upside...Amtrak station was mobbed and a concert was letting out at Sunset station so getting a cab was tricky with a walker and luggage. I called the Menger and explained my problem and they sent over a cab from their cab stand in less than 5 minutes. Check in was great and the bellman who was the only one on duty took extra time was very friendly and made sure I had everything I needed even though I checked in in at midnight.
When I did ask for a new room in the morning I explained about the shower curtain and they were falling over themselves to make sure I was happy and that I had a pleasant experience. I got a room with a private deck overlooking a gorgeous pool it was quiet. They also threw in a free buffet breakfast for the trouble of having to switch rooms. The bathroom still had two knob plumbing but was clean with marble counters and a new tile floor. I got room service in 15 minutes or less every time I ordered . (don't miss the Mango Ice cream) When I wanted to add an extra day they kept the same low rate (try that at the Hyatt) Joseph in The Menger Bar was hilarious and made great margaritas. I stay in hotels often and the beds in both rooms were a better sleep than even my bed at home. The hotel lobby and restauraunt were first class (try the schnitzell) And the Sunday brunch stunning (don't miss the San Antonio squash it is something special) It is true that the building is aging and you need to let them know if is a problem, but they seemed to care more that most 4 star places I have stayed which assume you should love them because they are four star and charge twice the price.
Maybe its a Texas thing but the Menger really did have southern hospitality down even if the 1869 building is hard to keep up with. Unless two nob plumbing is a deal breaker, stay in this lovely old charming hotel and enjoy every bit of its history, ghosts and creaky doors.
- Official Description (provided by the hotel):
- Historic 1859 hotel next to Alamo, 1 block from Riverwalk. Originally built in 1859, The Menger Hotel is located in central San Antonio, one block from the famed Riverwalk, the Children's Museum, and the Buckhorn Museum. Nearby points of interest also include the Rivercenter Mall, Henry B. Gonzalez Convention Center, and San Antonio Central Library. The hotel's Colonial Room Restaurant serves American regional cuisine for breakfast, lunch, dinner and brunch. The historic Menger Bar, a replica of London's House of Lords Pub, features cherry paneling and booth seating. Room service is also available.The Menger Hotel's tropical courtyard garden looks out onto an outdoor heated pool. On-site recreational amenities also include a spa tub, a sauna, and a fitness facility with cardiovascular equipment. The full-service Alamo Plaza Spa offers spa treatments including massages, scrubs, facials, and a Finnish sauna. More than 11,618 square feet of flexible function space accommodates up to 750 guests and includes the Plaza Ballroom, 9 meeting and conference rooms, poolside rooms, and a terrace that overlooks the Menger Court. Valet parking is available (surcharge). Complimentary wireless Internet access is offered in all public areas. The Menger Hotel is a smoke-free property.Built in 1859, the five-story Menger Hotel is next to the Alamo and just one block from the Children's Museum and the shops at the Riverwalk; the arts community of La Villita is four blocks away. The hotel features the Colonial Room Restaurant and the historic Menger Bar, a replica of London’s House of Lord’s Pub. Additional amenities include an outdoor pool, a spa tub, and a spa offering European-style treatments. ... more less
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