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“Nice Rooms and Location”

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Hilton Palacio del Rio
Ranked #13 of 358 Hotels in San Antonio
Certificate of Excellence
Lexington, Kentucky, United States
Level 4 Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Nice Rooms and Location”
Reviewed July 18, 2013

I was here for several days for a conference. The hotel is located right across the street from the conference center, which worked out great. There was some construction going on in the lobby during my stay, but check in was still a smooth process. The elevator system is different than anything I've used before, but you get the hang of it after a couple of times. I ended up preferring it by the time I left.

The room wasn't the biggest, but it was clean and had a nice updated bathroom. There was also a balcony with a decent view of the riverwalk area.

I had room service one morning and the food was very good (just expensive). The hotel bar is fine, but there are better ones close by on the riverwalk.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Jason C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Milton, Florida
1 review
Reviewed July 17, 2013

We had a wonderful time in San Antonia July 12-15, 2013, on the River Walk and surrounding attractions. This hotel is in the perfect location to have easy access to all of the attractions, restaurants, shopping, and sites. Most importantly, the staff at this beautiful hotel were very friendly and accommodating. Some of the best food we found was at the hotel's The River's Edge restaurant. I highly recommend this hotel to anyone planning a trip to the River Walk area. We plan to stay there whenever we visit the area again. San Antonia is a great place to visit and the Hilton Palacio del Rio is the perfect place to stay while there.

Room Tip: We stayed on the 9th floor and liked the view. We were located on the street side of Alamo street a...
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  • Stayed July 2013, traveled with family
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Helpful?
Thank Jo Ann D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bacliff, United States
1 review
Reviewed July 17, 2013

The location and atmosphere added with the hotel upgrades makes this place a fun stay if your not wanting peacea and quiet but instead a good outdoor time.. I lived in San Antonio in the early 80's and the riverwalk wasn't as nice as it is now. This hotel needed an upgrade and it got it! Great job on the room redesigns. Especially the riverwalk view with KING bed.. Great balcony! Although, be careful. You can drop something over on top of folks walking by.

  • Stayed July 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Bruce S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, United States
1 review
Reviewed July 17, 2013

Great experience from the staff to the hotel property. Was told the hotel was recently renovated and it surely did show in complete positive way. Love the fact the hotel has HHoners floor only. Never seen that before, pretty neat.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Clay Erik J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed July 15, 2013

Excellent hotel on the River Walk in San Antonio. Hotel Staff were friendly and helpful at all times. Hotel was nice and clean, even while at max capacity over the 4th of July weekend. Would stay at this hotel again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review, July 17, 2013
Thank you for celebrating the 4th of July with us and taking the time to write a review. We appreciate your positive comments about your interaction with our team members as well as acknowledging our tireless housekeeping department! We look forward to welcoming you back the next time you visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Duluth, MN, United States
1 review
Reviewed July 15, 2013

Our church youth group recently stayed at this hotel for the National LCMS Youth Gathering, and everything was fantastic! The rooms were clean and offered LOTS of amenities - mini fridge, make-up mirror, and an easy-to-use safe. The building was recently remodeled - and it's gorgeous! It offers an exit directly onto the Riverwalk and it's centrally located to many of the area attractions including the Tower of the Americas, the Alamo, Henry B. Gonzales Convention Center, Alamodome, Riverwalk, as well as LOTS of restaurants and shopping. We received convention pricing, so the value was great as well. Thanks Palacio del Rio for your part in our wonderful week in San Antonio!

  • Stayed July 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Nathan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belton, Texas
Level 4 Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 14, 2013

We stayed at the Palacio Del Rio July 12-14 for our anniversary. The hotel was nice, as we usually expect with Hilton hotels. Conveniently situated on the river walk, we especially enjoyed being able to walk right out and onto the riverwalk from the hotel. The rooms are fine, and surprisingly had a tiny refrigerator, and a safe. (We stayed at other Hiltons that did not have a frig.) We requested a river front room and that was really nice. Sitting on the balcony and looking down to watch the riverboat tours go by was great. We did not go to the pool although it looked inviting, as it was full of kids.

The only negative I have to say about the hotel is the parking. When we pulled up to the hotel, it was obviously a busy time. We needed to go check in and get our "self parking" pass ($27 dollars per day). We chose to self park because other posts on Trip Advisor said the valet took up to 30 minutes. The line for check in was long and there were only 2 desk clerks working at 3PM, check in time. My husband went back out to see about moving the car, that was parked with all the other arriving cars in the front. He was rudely told that they were "about to tow" the car. The attendant pointed to a small sign on the street side of the hotel that read "15 minutes parking or you will be towed." (We had not been there 15 minutes yet.) I finally got us checked in, was given a parking pass and directions to the parking building on an adjacent street. What was not mentioned (and we found out the hard way), was that the west entrance to the parking building is closed, and the east entrance is only approachable on a one way street (Commerce). Unfortunately, there is a LOT of construction going on so we ended up having to drive around and around until we made a loop large enough to bypass some of the construction and get onto Commerce. This was really aggravating and took about 30 minutes.

Bottom line, if you're flying to San Antonio, this is a great place to stay. If you're driving, browse the other hotels on the river that have better parking. The Marriot in particular looked much better for parking.

Room Tip: Pick a room on the river side so that you can have a view of the Riverwalk.
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  • Stayed July 2013, traveled as a couple
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Helpful?
Thank Sheila70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Palacio del Rio

Property: Hilton Palacio del Rio
Address: 200 S Alamo St, San Antonio, TX 78205-3299
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Official Description (provided by the hotel):
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 
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Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton

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