The hotel is perfectly situated on the river and offer convenient access to everything in the touristy area of san antonio. However, We waited for about 20 mins to get valet parking upon arrival. Parking is extremely expensive. Self parking, which is awfully inconvenient, is $27. While valet parking is a whopping $39, something i would expect in chicago, nyc, LA, Sf etc..
Hotel was very busy and probably unable to provide attentive service to individual. I guess it is quite understaffed during busy seasons.
Great breakfast by the river, free for gold and diamond HH
Guest services on the phone provided excellent service
Excellent new elevators, though they can be confusing for some.
FDA was understaffed
Parking problems needs to be fixed, you cant have someone waiting for 20 mins to valet and have them pay $39.
Exterior of hotel needs updating
Would chose to stay again if visiting San Antonio.
- Official Description (provided by the hotel):
- Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more less
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- Also Known As:
- Hilton Palacio Del Rio Hotel San Antonio
- Hilton Hotel San Antonio
- Hilton San Antonio
- Palacio Del Rio Hilton
- San Antonio Hilton