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“Not Happy”

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Hilton Palacio del Rio
Ranked #13 of 354 Hotels in San Antonio
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not Happy”
3 of 5 bubbles Reviewed January 1, 2013 via mobile

We are Hilton Hornors members. We have stayed at this Hilton twice and both times we have walked away disappointed. The food is average and not worth the money. Better off going to Denny's, Ihop or Jim's. The walls are paperthin so if want to sleep at night dont stay at this hotel. We really hope it would be better the second time around but not so and was very unhappy. Some of the staff are very unpleasant. Needless to say I can't say enough how disappointed we are.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sammy160
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review, January 3, 2013
Thank you for staying with us again and taking the time to provide your feedback. I am sorry we have been unable to deliver on your expectations. We strive to provide great service and it is apparent we fell short. We will share your comments with our entire staff. Thank you again for taking the time to write a review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,701 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (643)
Date | Rating
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English first
Dallas, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 27, 2012

Just wanted to getaway with my boyfriend for the weekend. We were on the 6th floor room 616 riverview side friday thru sunday...awesome view of the river....the christmas lights were beautiful from the balcony...we liked the easy access to the hotel from the riverwalk...plenty of food choices on the riverwalk...very romantic...smooth parking...comfortable bed...clean rooms...fast elevators

Room Tip: riverview room
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OMG1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed December 27, 2012

This was our second time here, and loved it again. The staff was very feiendly and helpful. The room was very comfy and inviting. Love, Love the bed and pillows. That alone is worth your stay. The location is awesome. You can take the elevator down to the Riverwalk. No need to drive anywhere. The Alamo is just around the corner. The only thing I disliked was the parking, very expensive. Other than that, would recommend to everyone!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mona956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaumont, Texas
2 reviews
5 of 5 bubbles Reviewed December 27, 2012

The room was very clean and had a beautiful view with balcony that over looked the Riverwalk. Had breakfast in hotel which was also good. Very friendly and helpful staff from housekeeping to front desk. We would definitely stay here again. We also loved the location it was so close to all the restaurants and bars located along the riverwalk.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2travelthere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flower Mound, Texas
Level Contributor
101 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed December 27, 2012

This Hilton was lovely. Great bed, friendly service, and, best of all, a balcony right on the riverwalk. However, if having a really wonderful view of the river is your primary objective, you may wish to look farther. We were in room 908, and our direct view was of a large water tank right across the river.

Room Tip: I believe rooms toward the ends of the hall would have a better view of the riverwalk, with the wate...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank onecentworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
2 reviews
5 of 5 bubbles Reviewed December 26, 2012

I went to visit my husband for a few days while he's just began work in the area. This is the best place to stay, beautiful hotel, wonderful rooms, food is great and of course right on the magnificent Riverwalk. When we checked in it was a little hectic, because there seem to be a problem with the keys, the staff seemed a little stressed but it was understandable being christmas weekend. However, you can always tell the quality of a Hotel by its leadership, and I would like to say that they came through with flying colors. Special thanks to Federico Mato, for a job well done. I will stay here again, and it will be my preferred Hotel. My only complaint is be careful renting movies, (my husband never reads the fine print on anything including our marriarge license) because they advertise the 4.99 price but it most likely will be alot more.

But other than that, this is a great place to stay!!!

Room Tip: All the rooms are very nice, but of course everyone wants a Riverwalk view.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chandra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corpus Christi, Texas
Level Contributor
82 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed December 24, 2012

The rooms are modern and have nice amenities. The shower head is great - thinking about getting one. The balcony had 2 chairs and a table: wonderful place to hang out. The service at the front desk is top-notch. Amazing how the folks at the entrance are able to handle lots of guests arriving - either self-park or valet. The lobby bar has great tables that overlook the River Walk. Our mini-fridge didn't seem to be working, so a replacement fridge was sent to the room in less than 25 minutes. Excellent service.
The only things that weren't up to par were: the carpet could've been vacuumed better and the tissue dispenser only had ~3 tissues in it. Not really something I want to call the Front Desk about but irksome.

Room Tip: River Walk rooms are worth the extra price.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JEBrandt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Palacio del Rio

Property: Hilton Palacio del Rio
Address: 200 South Alamo Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Official Description (provided by the hotel):
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 
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Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton

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