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“Nice outside but needs updating inside”

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DoubleTree by Hilton Hotel San Antonio Airport
Ranked #73 of 357 Hotels in San Antonio
GreenLeadersBronze level
Reviewed October 3, 2013

This hotel has been around for a while so it was not surprising to me when I walked inside to see that it is badly in need of some updates. Our room smelled old and it was not pleasant. The TV was updated but other than that, everything else needs a face lift. It could be a lot nicer.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Yvonne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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891 - 897 of 1,208 reviews

Reviewed October 2, 2013

Housekeeping and desk staff were some of the best I have ever seen, always courteous, professional, and helpful. The staff in the restaraunt were courteous but getting a meal was extremely slow, for example it took 45 minutes to get a quesidilla and I was sitting in the restaraunt.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Kevin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2013

A very comfortable hotel, with an enclosed courtyard and pool. Rooms are clean and the beds are great. It is right on the major highway connecting to the Interstate 10, so it is easy to get almost anywhere.

  • Stayed: September 2013, traveled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Edward D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2013

Everyone on the staff was first class. Enjoyed the stay. There were one or two things with the room, but they were not reported. I was in a handicap room 130. The shower noise from the next room would knock you out of bed. Those folks got up at 6:00 a.m. The water level in the toilet needs to be adjusted. Water in the bowl is too high. Check to see if shower water is weeping through the wall to the bedroom.

  • Stayed: September 2013, traveled with friends
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Mort F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2013

I personally had the worst experience when checking in. Found extremely rude and impolite crew at the Front Desk - and then in the meeting rooms - was being charged to even have ELECTRICAL for my projector. Very disappointing. Great rooms - great restaurant - HORRID service at the front desk. If you can get by that, you will be ok. Just MY personal experience. No reflection on the Hotel overall

  • Stayed: September 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Pierre K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie R, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this reviewResponded October 2, 2013

Dear Pierre K ~ Again my sincere apologies for the problems you encountered when checking in to the hotel last week. I'm sorry you had to wait for your room. It is certainly not the kind of experience we want our guests to have at the Doubletree.

As I mentioned when I replied to your customer survey, I will be taking care of your sleeping room for the night we stayed here. Hopefully that will make up for your experience.

We have already taken care of the Front Desk employee and I have followed up the our AV company regarding the charge for the extension cord. I there is something else you need me to do, please me know. We can call me directly if you would like to speak with me to review further the issues you experienced. You can reach me at 210-321-4801.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2013

I like this hotel because it is different. I stay at so many hotels and couldn't tell the difference between one in Louisiana and one in Portland, Oregon. This isn't a hotel put together with a cookie cutter.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2013

In general, the Dobletree San Antonio Airport offers what you may expect from this brand in terms of amenities, accommodation and service. However, the age of the site is evident in many areas. Hopefully, the current renovation works will continue to update the whole place. There are many hotels close to both the airport and the shopping area surrounding the North Star Mall but this one is just across the street from the mall's parking lot. As it is common in many of these type of hotels the quality of the restaurant combined with the prices charged offer low value. Fortunately there are several eating alternatives very nearby. Opportunities for improvement are the crowed space where the coffee maker is located inside the room and a direct telephone line for international guests arriving into the airport and not having a cell phone.

  • Stayed: August 2013, traveled on business
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Thank mlgtrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel San Antonio Airport

Address: 37 NE Loop 410, at McCullough, San Antonio, TX 78216-5822
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Green Hotel in San Antonio
Price Range: $101 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel San Antonio Airport 3.5*
Number of rooms: 291
Official Description (provided by the hotel):
Welcome to the DoubleTree by Hilton Hotel San Antonio Airport. Located just minutes from San Antonio International Airport (SAT) on Interstate 410, across from the upscale North Star Shopping Mall. Our centrally located hotel offers close proximity to the downtown Riverwalk area and many major attractions such as SeaWorld and Fiesta Texas. Discover many things to do in San Antonio with our 24-hour shuttle service to the airport and nearby businesses. Enjoy spacious accommodations equipped with a range of thoughtful amenities including High Def LCD televisions to signature bedding. The guestrooms were designed with your comfort in mind. The DoubleTree by Hilton features fantastic facility amenities including a picturesque courtyard with a pool and hot tub, Cascabel Restaurant & Bar and Business Center. ... more   less 
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Also Known As:
Doubletree San Antonio
San Antonio Doubletree

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