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“Not the DoubleTree I've Come to Expect”

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DoubleTree by Hilton Hotel San Antonio Airport
Ranked #70 of 354 Hotels in San Antonio
GreenLeadersBronze level
PA
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Not the DoubleTree I've Come to Expect”
Reviewed November 18, 2011

Summary: Does not live up to the DoubleTree standards. It looks like they attempted a surface/furniture renovation, but it needs more.

I am not planning to stay here agian, I would suggest you look elsewhere. There are plenty of options in the area.

The good:
- Very close to the airport (minutes)
- Airport shuttle available.
- Walking distance to restaurants / shopping mall
- Clean and comfortable bed
- Did not hear much flight noise

The bad:
- Dated rooms. Balcony doors do not close all the way even when locked.
- Tiny bathrooms, poor plumbing
- Slow front desk / check-in
- Room requests not honored (I fully realize this is not always possible, but this is the first time I remember this being the case)
- Many rooms close to highway, lots of highway noise since the doors exterior / balcony doors don't close very well.

Suggestions: Stay elsewhere. If you must stay here, request a room away from the highway. That also gives you a better chance of being away from the elevator.

Details:
Front desk was very slow. There was only one person in front of me in line and it took about 15 minutes to get my room key. Seemed one of the 2 front desk employees was new and was constantly asking the other for assistance.

Front desk wrote the wrong room key on my card. Came back down to report the issue and found 5-6 people in line, so I had to wait another 30 minutes before I could speak to someone to get it straightened out. Mistakes happen, but the time it took to correct it was very frustrating after a long day of travel.

I requested a room away from the elevator. The layout of hotel is a little strange, so there are a handful of rooms on each floor I'd consider 'very close' to the elevator. I received one of those rooms. I could hear the elevator bell constantly. I did not bring this up to the front desk. I didn't think it was worth the hassle.

Rooms were clean and had updated bedding/furniture/TV. H wever, the decor was very dated. Fridge is just sitting on the floor with microwave on top. There are some holes in the wall where previous wall hangings were mounted.

Bathroom was TINY. Had to maneuver slightly to close the door. Strangley, the bathtub was larger than what you'd typically find. There was no venilation in the bathroom.

Iron leaked water all over my clothes.

When I return, I'll definitely be staying elsewhere. I'd suggest you do, too.

Room Tip: If you must stay here, request a room away from the highway.
See more room tips
  • Stayed November 2011, traveled on business
    • Value
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Helpful?
Thank bglav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (121)
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La Grange, Kentucky
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 13, 2011

Stayed three nights. First room they gave us was next to the service elevator and we requested a change because it was so noisey. Second room smaller but adequate. Very comfortable bed. You have to walk outside to get to some of the rooms - doesn't make sense. Charge for wireless in room.

  • Stayed November 2011, traveled as a couple
    • Value
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Helpful?
Thank 1800KY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Level Contributor
139 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed November 1, 2011

This is an older hotel and the layout is pretty quirky. Rooms are average. The concierge lounge is not even modestly stocked (3 kinds of beer, soda, and a couple wines). The breakfast buffet is OK but there's not even a toaster. You have to send your selection to the kitchen to be toasted (or in my case, burnt!). I'm a Diamond Hilton Honors member and I stay in Hilton brand hotels every week and this isn't one that I will consider returning to.

  • Stayed October 2011, traveled on business
    • Value
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Helpful?
Thank Pagz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these San Antonio hotels

beatricepugzilla
Level Contributor
66 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed September 23, 2011

I agree with most of the reviews - location good if you need to stay next to airport - the roooms are old and need to be updated - the whole door to outside patio that wraps the entore floor I do not understand - that is just not safe - have an executive lounge that supposedly offered breakfast so no coupon given - this was HORRIBLE - old pastries and bad coffee is not a breakfast - also the executive lounge was only open for breakfast and happy hour - not like a Hilton lounge so do not expect that - in fact should just close it down and offer breakfast downstairs- next trip to San Antonio I will stay somewhere else - too many hotels around the area.

  • Stayed September 2011, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beatricepugzilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 17, 2011

I normally love Doubletree hotels. I especially enjoy the nice comfy beds. However, this hotel leaves A LOT to be desired. It does not live up to the Doubletree name. If anything - it's an oversized motel.

The positives...
+ It has a pool
+ The staff is VERY nice and courteous! I can't say enough about that staff... they were the only thing that really made the stay worthwhile.
+ Comfortable bed. Although, if a Doubletree doesn't have a nice bed... then it must not be a Doubletree. :)
+ The restaurant has YUMMY food!

The negatives...
- The hotel and rooms REALLLLLLLLY show their age.
- The bathroom is TINY. The door opens inward into the the bathroom... and with the bathroom being so small, it cover 1/2 the damn room!
- There is NO vent in the bathroom, so the ceiling beads with condensation from the shower.
- The plumbing SUCKS. The tub doesnt drain; the sink drains slowly... I brought this up to maintenance - it's normal they say!
- There appeared to be mold of some sort around the walls/ceiling of the bathroom. WTF. I'll post pics soon. I'm still in the hotel until the end of next week... great.
- The door leading to the tiny balcony remains cracked open even though I have it locked... wow.
- There are random small holes in the walls of the room.. like they removed nails and never patched the walls. The painting of the room looks like a 12y/o was hired to do the job.

In summary, I would absolutely NEVER stay here again. I love Doubletrees - and this should NOT have the Doubletree name!! This is a 2 1/2 star hotel at best.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank whoknew9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm City, Florida
Level Contributor
337 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed September 17, 2011

I really liked the property but wished it was closer to Riverwalk. This was my first time in San Antonio and I did like the spacious rooms, the great customer service, and wonderful bar and restaurant. I was visiting on business but would certainly not mind coming back again. I will definitely be coming back to visit the Riverwalk area as I didn't have much time to do so and will stay closer to that area.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Gwopilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas Gulf Coast, Texas
Level Contributor
126 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
Reviewed September 7, 2011

Good location off of I-410 North @ McCollough. Adjacent to a shopping center with fast food offerings and across the interstate from a mall. Ample parking for all guests.

The rooms are undergoing renovations being updated with improved bedding, down comforters, safe, hair-dryer, mini-fridges, and microwaves in the rooms. The towels are heavy (~ 8 lbs) cotton and super absorbent.

A/c kept the room refreshing despite the late summer heat for which SA is known (~ 101*). Comfortable overstuffed chair and separate writing desk / chair. Enhanced cable tv with plenty of offerings.

A few minor detractions: the bathtub drains slowly; the shower head is a little low for a 6' person; the wallpaper in the bathroom was tattered and peeling at the edges / seems; no vent fan to remove excess moisture in the bathroom.

Overall the bathroom is a little small as the door will take off the kneecaps of anyone using the toilet and the bowed shower curtain is moved significantly inside the shower, to allow the door to open fully. Plenty of sink space for personal items and/or convenient storage space below the marble counter-top.

Yes, I'd stay here again.

  • Stayed September 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank LonestarGumby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel San Antonio Airport

Property: DoubleTree by Hilton Hotel San Antonio Airport
Address: 37 NE Loop 410, at McCullough, San Antonio, TX 78216-5822
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Green Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel San Antonio Airport 3.5*
Number of rooms: 291
Official Description (provided by the hotel):
Welcome to the DoubleTree by Hilton Hotel San Antonio Airport. Located just minutes from San Antonio International Airport (SAT) on Interstate 410, across from the upscale North Star Shopping Mall. Our centrally located hotel offers close proximity to the downtown Riverwalk area and many major attractions such as SeaWorld and Fiesta Texas. Discover many things to do in San Antonio with our 24-hour shuttle service to the airport and nearby businesses. Enjoy spacious accommodations equipped with a range of thoughtful amenities including High Def LCD televisions to signature bedding. The guestrooms were designed with your comfort in mind. The DoubleTree by Hilton features fantastic facility amenities including a picturesque courtyard with a pool and hot tub, Cascabel Restaurant & Bar and Business Center. ... more   less 
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Also Known As:
Doubletree San Antonio
San Antonio Doubletree

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