We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not too sure I would go back but it was OK”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Quality Inn & Suites I-35 - near AT&T Center
Ranked #221 of 357 Hotels in San Antonio
Reviewed August 27, 2011

The title really sums up my whole thoughts about the hotel. We stayed here for a week as we were travelling to all the sights in San Antonio with our children and wanted a cheap place to rest each evening. Having larger rooms and a pool was great.

So all the negatives...there was a smell in the hall way, possibly cigars but my guess was trash. My son played at the bottom of the bed and I have no idea what came out from under the bed but cleaning took place round items rather than moving things. This was also evident round the edges of the room where the cleaner clearly did not reach, The walls are painted in an unfortunate colour and the carpets are dark. Breakfast was OK but nothing special and after a couple of days we started to look for other options.

The bathroom was clean, The beds were comfortable. The reception area is nice and bright, clean and tidy.

So I don't know. I would probably select a different hotel but we paid so little to stay here for the week the price is saying to me it was OK.

  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Gamhardwicke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tony209, Guest Relations Manager at Quality Inn & Suites I-35 - near AT&T Center, responded to this reviewResponded November 3, 2011

We appreciate your thoughts in the matter of some drawn issues with in our housekeeping department. The staff has been upgraded with more technology tools for better assurance of a cleaner room and more elegant aroma in the hallways. As far as the color and the scheme of the rooms we will address the issue, for future updates. Howard Johnson may concern to our guest is to make sure the guest is comfartable and have that home feeling. Thanks you for your concerns and hopefully with your concerns we can improve in striving for guest like you and a possible return at our hotel for future stay.-Tony G.R.M.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (323)
Traveler rating
Traveler type
Time of year
Language

282 - 288 of 323 reviews

Reviewed August 13, 2011

We thoroughly enjoyed our stay at this hotel. Bed was really great. I had a good night's sleep. Hotel was clean. Good location. In addition, the price was very good!

  • Stayed: August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Harry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tony209, Guest Relations Manager at Quality Inn & Suites I-35 - near AT&T Center, responded to this reviewResponded November 3, 2011

Howard Johnson Ft Sam Houston and its staff take pride in what we do, and we want to make sure that the pride is felt because when you are on vacation you want to be pampered. Vacations and travelers are the reason why we are here to serve you, in giving Howard Johnson as chance makes us and our staff feel like we are doing something right. We re not your typical Howard Johnson that was branded years ago , we are the new and improved Howard Johnson. Centrally located for your convinenance.Sincerely-Tony

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2011

We stayed at this hotel and it was a budget crunched vacation. Due to the mixed reviews, I was alert for safety issues and found no reason. The breakfast was very good and something new was introduced every morning we were there. Waffles, toast, yogurt, bagels, bananas, cereal, etc. Our room was clean and the staff was tremendously helpful with extra coupons for the various theme parks. The pool was clean and the property was family oriented. When we needed spare towels, the service was readily available. We had a lovely time.

Room Tip: King Suite was very good with a full size couch bed and king bed in the bedroom
See more room tips
  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Seltenreich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tony209, Guest Relations Manager at Quality Inn & Suites I-35 - near AT&T Center, responded to this reviewResponded November 28, 2012

Thank you for taking the time out of your schedule to review our hotel regarding your recent stay at our hotel.Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future. We know you have a choice and we are glad you chose us. Again, thank you for reviewing our property and if we can be of assistance to you, don't hesitate to contact us. We cannot wait to see you again!
Guest Relations Manager -Tony P.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2011

Everytime we visit San Antonio we (my family) always stay at this hotel. Property is well maintained and the guest service desk is very helpful.

Room Tip: I would recommend getting a Suite
See more room tips
  • Stayed: June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank NickIguala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tony209, Guest Relations Manager at Quality Inn & Suites I-35 - near AT&T Center, responded to this reviewResponded November 3, 2011

Happiness is what we like to see as results. Knowing that our guests are as happy as you are makes us strive harder to make sure the next guest has the same or phenomenal experience as you and you family has. Hope to see you soon, if we dont see you before the holidays, happy holidays to you and your loved ones.-Tony G.M.R.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2011

it was a great room i should know im very picky where i stay. planning on going again with the family.the price is great plus they take $10 off if you have the Sam's club membership.

  • Stayed: June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank dei7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tony209, Guest Relations Manager at Quality Inn & Suites I-35 - near AT&T Center, responded to this reviewResponded November 28, 2012

Thank you for taking the time out of your schedule to review our hotel regarding your recent stay at our hotel.Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future. We know you have a choice and we are glad you chose us. Again, thank you for reviewing our property and if we can be of assistance to you, don't hesitate to contact us. We cannot wait to see you again!
Guest Relations Manager -Tony P.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2011

The hotel was a 5 minute drive from the riverwalk/alamo area. We had the Double King Suite, Totally worth the money especially if you have children. I would definitely stay at the HOJO again....

Room Tip: Suites are close to the pool....
See more room tips
  • Stayed: June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Kristi0618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tony209, Guest Relations Manager at Quality Inn & Suites I-35 - near AT&T Center, responded to this reviewResponded November 3, 2011

We hope to see you soon, thanks for the review in helping other guest make thier decisions. Hope you and your loved ones have Happy Holidays- HOJO family Tony G.R.M

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2011

My mom and I visited my son and his family June 12-17 the employees were all very helpful, the beds were comfortable, all towels, coffee, etc remained stocked, the breakfast bar provided everything anyone would want in a weeks stay, sausage, boiled eggs, gravy biscuit, cinnamon rolls, pop tarts, coffee, juice, water, oats, cereal, toast, bagels, condiments. The entire place was clean, landscape well manicured, nice small pool fenced in with tables, locked entry into buildings for safety and easy access to interstates and side roads. Couldn't ask for a better place to stay while visiting family. Also a computer was available in the lobby and they also offered WIFI.

  • Stayed: June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank SHELLY55229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tony209, Guest Relations Manager at Quality Inn & Suites I-35 - near AT&T Center, responded to this reviewResponded November 3, 2011

Our main concerns at the hotel are exactly what we have manged to achieve for your particular stay. Hopefully future accomadations are as well experienced and over the top. we strive not for 100% , we strive for 110%. That extra 10% is because we love what we do and care for our guest as family.-Tony G.R.M.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these San Antonio hotels
East Side
Days Inn San Antonio Near at&T Center
Days Inn San Antonio Near at&T C...
#228 of 357 in San Antonio
73 reviews
Days Inn N.W. Medical Center
#242 of 357 in San Antonio
221 reviews
Quality Suites
#159 of 357 in San Antonio
31 reviews
Show Prices
Show Prices
Show Prices
BEST WESTERN Plus Downtown North
#100 of 357 in San Antonio
78 reviews
Show Prices
Show Prices
Show Prices

Been to Quality Inn & Suites I-35 - near AT&T Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn & Suites I-35 - near AT&T Center

Address: 3817 N Panam Expy, San Antonio, TX 78219-2202 (Formerly Quality Inn & Suites)
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Spa Hotel in San Antonio
Price Range: $58 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites I-35 - near AT&T Center 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
Conveniently located off Interstate 35, Quality Inn & Suites San Antonio Ft. Sam Houston, San Antonio International Airport and % minutes near downtown Riverwalk. San Antonio provides easy access to countless points of interest and popular Texas attractions. We also provide plenty of on-site entertainment such outdoor pool and hot tub, picnic area with barbecue grill,laptop,PS3 and DVD rentals.After enjoying your new comforter and pillow in your spacious room featuring 32 inch flat LED TV's, Newly Desinged Rooms, FREE Wi-Fi, FREE HOT breakfast,FREE Business Center. Business guests will appreciate our meeting space with fax and copy services. On site Snack Bar store and ATM. We are 100% smoke free and non pet friendly facility. Designated smoking area away from the building is available. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Choice Hotels, Hotels.com, Expedia, Orbitz, Travelocity, getaroom.com, Hotwire, Cancelon, Cheap Tickets, HotelQuickly and TripOnline SA so you can book your Quality Inn & Suites I-35 - near AT&T Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Howard Johnson San Antonio
San Antonio Howard Johnson

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing