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“Unexpectedly pleasant business trip!”

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Marriott Plaza San Antonio
Ranked #69 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed December 4, 2009

Came expecting just another business hotel but found this to have some unexpected touches of excellence. First and foremost was the friendly customer service, from the front desk to the bellstaff to the concierge lounge. Breakfast in the lounge each morning was delicious, quick, and served with a genuine smile. The rooms were in good condition with a nice flat screen television and a balcony or patio for some outdoor space. The beds were very comfortable and stocked with lots of plush pillows in fresh white cases. There is a pleasant courtyard, and the hotel has its own peacock's that stroll the grounds! In the center of the courtyard lie a pool and a small but pleasant gym, the latter housed in a converted historic building. The hotel was very easy walking distance to the convention center, the river walk, and the Alamo. I would recommend this hotel highly to anyone going to downtown San Antonio for either business or pleasure, and would happily stay there again. I got a special rate and was upgraded nonetheless to use of the concierge lounge, giving me a very high sense of value (it always pays to be a member of the hotel's frequent stay club, no matter how often you stay).

  • Stayed: November 2009, traveled on business
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1  Thank Mindwanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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665 - 671 of 802 reviews

Reviewed November 24, 2009

The staff made us feel as if we were family. All of our needs were attended to quickly and professionally. The General Manager greeted us and assured us that he was at our disposal if it were needed. The facilites were comfortable and well kept.

The hotel was very close to all the major points of interest and most were within walking distance.

A true gem worth the visit and revist if the need arises.

  • Stayed: November 2009, traveled as a couple
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Thank BMWGUY821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2009

Nice Rooms, Great Service from the minute we checked in . The entire staff was extremely friendly

  • Stayed: November 2009, traveled with friends
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Thank starbucksbatonrouge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2009

I stayed at this hotel recently for a conference. It was... okay. A bit outdated but charming in some ways and good customer service. The views from the balcony are pretty awful, the pool is sorely in need of an update, but the conference facilities are pretty nice. The location was okay - near the Riverwalk but certainly not on it.

Bottom line - I would consider hosting a conference here but I would never stay here for a vacation.

  • Stayed: October 2009, traveled on business
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Thank TravelGirl41184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2009

I liked that this hotel was close enough to everything, but far away enough from the hustle to be quiet. Rooms were soundproof and beds were comfortable - I often have difficulty sleeping in hotels, but not here. Staff were very friendly and banquet food was quite good. And even though the hotel is downtown, the grounds have a lot of character - old historic buildings have been incorporated as the gym and conference/meeting spaces.

The only downside was that parking was expensive - around $20 per day. There was ample parking though, which is apparently not true everywhere in San Antonio. The hotel is on the trolley line, which makes it easy to get around the downtown area.

  • Stayed: November 2009, traveled on business
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Thank waj97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2009

The service was the best part of the stay. Very helpful and courteous staff. Rooms are pretty big but could be updated a bit. We are so spoiled in this country! Bed was comfortable. Parking was a little pricey.

  • Stayed: November 2009, traveled on business
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Thank Katytwins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2009

My husband and I stayed for 4 nights at this hotel. We came back one night from dinner only to find our keys wouldn't work in the room, and when we went down to the front desk, they said we only had booked and paid for 2 nights, so they decided to take ALL of our belongings and move them to the bell closet. Only after they helped themselves to our personal items--Ipod, perfume, pendant. They tried to blame Expedia because that is who we booked through, but the other room we booked and paid for on the same day that my family was in was ok, and Expedia didn't come in the room and move and help themselves to our personal items. I will say they replaced some of the items, but still waiting to hear more on the "incident report" that was filed.

We are going to have a hard time trusting anyone IF we stay at another Marriot facility.

  • Stayed: October 2009, traveled as a couple
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Thank kiwiwand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott Plaza San Antonio

Address: 555 S Alamo St, San Antonio, TX 78205-3203
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotel in San Antonio
#52 Family Hotel in San Antonio
#53 Business Hotel in San Antonio
#64 Romantic Hotel in San Antonio
Price Range: $169 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marriott Plaza San Antonio 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
Marriott Plaza San Antonio Hotel San Antonio
Marriott San Antonio
San Antonio Marriott

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