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“Stay away!” 1 of 5 bubbles
Review of San Antonio Marriott Rivercenter

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San Antonio Marriott Rivercenter
Ranked #38 of 353 Hotels in San Antonio
Certificate of Excellence
Canton, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Stay away!”
1 of 5 bubbles Reviewed May 4, 2014 via mobile

Very disappointed with this Mariott. The room needed updated and the furniture was badly worn and dirty. The bathroom was small and original to the hotel. We were stunned! Unfortunately, everyone in the group we were with had the same experience.

Helpful?
1 Thank MINICEP
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Patrick M, Guest Relations Manager at San Antonio Marriott Rivercenter, responded to this review, May 5, 2014
Dear MINICEP,
Thank you for taking the time to provide your feedback. I’m disheartened to know you were so disappointed with the accommodations at the Marriott Rivercenter. We take pride in providing what we believe is a great product; please accept our sincere apologies for falling short of your expectations, but it is only through comments such as yours that allow us to continue to make improvements throughout the hotel. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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1,414 reviews from our community

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    199
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (345)
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English first
Naples, Florida
Level Contributor
120 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 bubbles Reviewed April 29, 2014

This is an older Marriott and as other comments show it's not new. But it shows well and is modern. The location of this property right just a block from The Alamo and right on the Riverwalk. So everything is conveniently located, fantastic restaurants on the Riverwalk, connected to a mall of luxury retail stores. The concierge lounge had excellent perfectly prepared appetizers, the chef even came by to inquire how we liked them. Nice pool and workout facility. I would definitely bring my wife and family back to this hotel. One of the front desk clerks seemed to have a less than friendly attitude during check in but Laura from behind the counter stepped up and her charm and kindness made up for any bad first impressions. Thanks Laura! We will be back.

  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CaptHMSimpson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed April 28, 2014

This was an OK stay in an aging hotel in a great location. The review is more about the billing issues surrounding our stay that their accounting has no interest in resolving to our satisfaction. The room we stayed in was nothing special and yet still cost $468.17 for a two night stay. Having paid this amount for the room they still leave a bottle of water in the room on a desk (no fridge available) and have the nerve to charge $3.50 if you use it. We were billed and did not in fact use the water but for that amount I was not even going to raise the issue. That charge is not the issue in this review but how many times does this happen.

Upon returning home there was a billing on our Visa for $56.29 CDN. (see below)

Apr 15, 2014 MARRIOTT 337J4 SAN RC F/BSAN ANTONI $56.29 which would include exchange
Apr 15, 2014 MARRIOTT 337J4 S ANTON RCSAN ANTONI $527.14 ($468.17 plus rate of exchange = $527.14)

It looked like a food and beverage charge but we did not use any of the other facilities in the hotel and this was not on our bill left under our door prior to checkout.

Numerous e-mails to the Marriott have resulted in no satisfaction and here is their final response. (cut and pasted from their e-mail)

Our Accounting Team stated that all our charges look the same and this one looks similar but spelt out differently. I would defiantly dispute this charge with your bank directly as it did not come from our hotel.

Visa will in fact deal with this charge on my behalf but I would have that Marriott might have dealt with the matter by reversing the charges as they in fact have or will be paid by Visa.

This is not what I would have expected from a large hotel chain. In the future I will be staying at places other than the Marriott and would advise travellers to this hotel in San Antonio to check their billings.

  • Stayed April 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank vescared
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick M, Guest Relations Manager at San Antonio Marriott Rivercenter, responded to this review, April 30, 2014
Dear Vescared:
Thank you for taking the time to post your review. I understand the frustration you have experienced trying to get the issue resolved. Please accept our apology for the confusion created and our inability to adequately explain the charges. It is my understanding that it has all been resolved to your satisfaction. Thank you for allowing us to serve as your host. All the best,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
134 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed April 27, 2014 via mobile

Visited for conference. Great location to Riverwalk, shopping and restaurants. Rooms showing some age but still nice. Some staff friendly and some mediocre. Food was good. Nice spacious lobby with several exits depending on where you are heading. Be sure to ask for a Riverwalk view at check in!!!

Stayed April 2014, traveled on business
Helpful?
Thank Go4theGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pikeville, Kentucky
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed April 20, 2014

Check in was a breeze. Room was in excellent condition when I arrived and kept that way by the very friendly house keeping staff. I had a room near the River Center Mall and could hear some very relaxing local music from the river walk below. All of the staff that I encountered were great and very helpful with recommendations..

Hotel is in a very convenient location with easy access to the River Center Mall, The Alamo, The River Walk and the Convention Center. I can't think of a better location to stay in for a San Antonio trip.

Room Tip: Ask for a room on a lower floor overlooking the River Center Mall.
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jim4flyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Jackson, Texas
Level Contributor
49 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed April 19, 2014 via mobile

My son and I made a quick weekend getaway and chose to stay at the Marriott Rivercenter. Hotel is very large and located on the river walk and mall. Rooms are large and very nice. Parking is easy. Check in was quick. We will be coming back to stay here again!

Stayed April 2014
Helpful?
Thank Ronnie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakville, Canada
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed April 17, 2014

We stayed at the San Antonio Marriott Rivercenter for four nights this April. We enjoyed our stay and would not hesitate to stay here again.

The location is perfect - it's connected to the Rivercenter mall, as well as the Riverwalk. You have a ton of great restaurants and shops within a short walk from the hotel's front door - I can't imagine a better location in San Antonio. It's also a block and a half from the Alamo.

The room was good - nicely appointed and very clean. It wasn't huge, and a fridge in the room would have been nice, but otherwise it suited us just fine. The bed was comfortable, and we really enjoyed the views of the city. Stay on a high floor if you can for the view and the quiet.

The pool is a nice little salt water pool, half indoors and half outdoors. If you like to swim laps it makes it a fun little exercise to duck under the pool's door every few strokes, but it's no major inconvenience (and provides options for swimming in all kinds of weather).

One nice unexpected bonus - they have a laundry room with free washers and dryers on the 4th floor. We actually came home from this trip with clean clothes!

What impressed us the most was the hotel's staff. Everyone from the agent on the reservation line to the doormen, the maids, and the concierge were exceptionally friendly and helpful. The upbeat attitude was evident everywhere on the property - this is something we really appreciated. This will definitely be our hotel of choice for future trips to San Antonio.

Room Tip: Stay in a king balcony room if you can; if not, ask for a high floor with city view.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sky_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about San Antonio Marriott Rivercenter

Property: San Antonio Marriott Rivercenter
Address: 101 Bowie St, San Antonio, TX 78205-3901
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in San Antonio
#16 Luxury Hotel in San Antonio
#38 Romantic Hotel in San Antonio
#58 Business Hotel in San Antonio
#71 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Antonio Marriott Rivercenter 4*
Number of rooms: 1001
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Marriott, Hotels.com, Travelocity, Priceline and Jetsetter so you can book your San Antonio Marriott Rivercenter reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
San Antonio Marriott Rivercenter Hotel San Antonio
Marriott San Antonio

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