We had a nice weekend stay at the Marriott Rivercenter to celebrate our anniversary. I really liked this hotel, and I would recommend it but would provide the following details with the recommendation:
Excellent front desk staff. I worked with two different individuals. First, we arrived at Noon, and I inquired if our room was ready already. The gentleman that assisted (I wish I had his name) was extremely helpful and courteous. He even let me know that the extra foam pillows that we requested were already in the room.
Nice common areas. We ate breakfast at the table service restaurant and it was high quality and good, but as typical with a hotel, a little expensive at 20/person for the buffet.
Clean. All parts of the hotel were clean in both public and room areas.
Nice view. We had a nice view of the Rivercenter and Downtown Riverwalk area.
Great location. You don't even have to walk outside to get to the mall and movie theater. It is right on the riverwalk for strolls, and only a few blocks from the Alamo.
Pillows. I know this is very subjective, but I cannot get used to the Marriott chain's pillows. And this is not a negative for this hotel, but every Marriott I have encountered. The Marriott Rivercenter even had a catalog of room products that you could purchase for your home. The pillows are $76 each. To each his own, but I'd rather have a $10 Walmart Special pillow if the only options in the world were the WalMart special and Marriott pillow. The down pillows are ok if stacked with a bunch of pillows and preferably with a foam pillow at the very back. Marriott provides 2 down pillows for each person (if 2 people share the bed), and that is simply not adequate. Within 20 minutes my head was on the mattress with both stacked. As noted above, I requested "additional foam pillows" and the front desk was even kind enough to arrange for this to already be in the room. Well, "it" (singular) was in the room. We had one foam pillow. It was my mistake for not calling and requesting at least one more===so this is not reflected in my overall star rating of the otherwise very good hotel.
Slamming doors. This is another problem that I seem to encounter at every Marriott I have stayed. They have a security spring on the doors to make sure they go closed. This is really nice for peace of mind and avoiding break-ins. However, if the person leaving doesn't hold onto the door as it shuts, it slams shut with an enormously loud BANG! Luckily, this time our neighbors went to bed at a reasonable hour, but the constant banging is annoying. I think Marriott needs to figure out a way to muffle the slam sound.
Toilet paper. As usual with my reviews, I am not a fan of the TP at most hotels, and Marriott Rivercenter gets to join the club! Bring your own roll from home if you are picky like me.
Sheets. I thought they were a slightly scratchy. I would encourage Marriott Rivercenter to up the threadcount a bit with their next room rehab.
Overall, I wouldn't hesitate to stay here again, and I would recommend it to friends and family. However, I would encourage you to bring a roll of TP if you don't like Industrial-Kleenex brand (this is what the extra roll was in our room) and ear plugs if you sleep light (due to the doors possibly slamming into all hours of the night). Also request the additional foam pillows and call the front desk if you don't get what you requested (as I should have done.) I was really impressed with the friendliness of every staff member that I encountered. I know had I called that I would have received another foam pillow or two.
Very good stay! 4 stars!
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- Also Known As:
- San Antonio Marriott Rivercenter Hotel San Antonio
- Marriott San Antonio