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San Antonio Marriott Riverwalk
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Reviews (1,371)
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All reviewsconvention centergreat locationthe concierge loungethe river walkbalcony roomrivercenter mallhigh floorvalet parkingdirect accessattending a conferenceself parkan upgradestreet noisebusiness triphotel restaurantper dayriverwalk
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878 - 883 of 1,372 reviews
Reviewed March 14, 2014

I was quite surprised this was a Marriott because it was not up to marriot's typical standards. In the room-Very worn furniture (losing its color), mildew in grout of shower, acoustic tile ceiling, outdated wallpaper. curtain in hotel garage entrance was falling off hooks and lobby/restaurant area was really dated. Also our room on the 12th floor was very loud from street noise. The room was clean. My expectations for the hotel were quite different from what we experienced.

  • Stayed: March 2014
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Thank Ileparis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick M, Guest Relations Manager at San Antonio Marriott Riverwalk, responded to this reviewResponded March 16, 2014

Dear lleparis,
Thank you for your valuable feedback. I apologize you were disappointed with your room, but you will be happy to know that the hotel will undergo a rooms renovation in 2014 for a more modern look. I hope you will return after the renovation to see our beautiful, updated rooms. Thank you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2014 via mobile

We had a great experience at the Marriott.We stayed 5 nights and everything from the valet to the room service was great.No complaints here. The food was good,service was great and staff were all very professional.

  • Stayed: March 2014
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Thank divinejools
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick M, Guest Relations Manager at San Antonio Marriott Riverwalk, responded to this reviewResponded March 14, 2014

Dear Divinejools,
Thank you for posting such a great review! Our goal is to deliver the best guest experience possible and I’m glad to know we did that for you. I hope you will give us the pleasure of hosting you brilliantly the next time you are in San Antonio. All the best,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2014

Excellent Facility to accomodate a large group of almost 800 at once.
Rooms were very nice in all aspects. Meals for a large group was served on time and well organized.
The food is good and nicely prepared.
Presentation facilities were more than adequate.

Room Tip: Do not book a room close to the elevators on the top floors.
  • Stayed: March 2014, traveled on business
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Thank Origamiq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick M, Manager at San Antonio Marriott Riverwalk, responded to this reviewResponded March 13, 2014

Thank you for your feedback. Our staff prides itself on providing the best guest experience possible, I’m glad to know you had such a great overall experience. I hope you will allow us the pleasure of hosting you brilliantly the next time business or pleasure brings you back to San Antonio. Thank you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2014

The hospitality at the Marriott Riverwalk was outstanding. Everything I pre-ordered with the virtual concierge was in the room when I arrived. All the food we had during catered events was also great. Housekeeping was also on top of their game, plenty of towels and bathroom supplies. The concierge room was well stocked and had a very nice breakfast available. The rooms were very dated. No real closet, so everything was open to the room. Carpets had stains, especially near the bathroom. The walls had mold. Since the location is really great, I hope they update the rooms and I will return.

  • Stayed: March 2014, traveled on business
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Thank Sheri D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick M, Manager at San Antonio Marriott Riverwalk, responded to this reviewResponded March 11, 2014

Dear Sheri D:
Thank you for your review. Thank you for letting everyone know about the great service you received during your recent stay. You’ll be very pleased to know that the hotel will undergo a rooms renovation this year. We’re all very excited about the new modern look and I know you will be as well. Please visit us again after the renovation so we can wow you again with our service and our hotel!

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Reviewed March 9, 2014

This hotel is located right on the Riverwalk. From the lobby, the river is just down a flight of stairs. Walk a couple of blocks and you're right in the heart of all the restaurants. The hotel itself has a Starbucks, a restaurant, and bar. But, you'd probably want to venture out for your meals. All rooms have balconies and I was lucky to overlook the Riverwalk area. The rooms are roomy, clean, and comfortable, but nothing special. Note that Marriott has two hotels right across the street from each other, this one and the Marriott Rivercenter adjacent to the Rivercenter shopping mall. It's confusing.

  • Stayed: March 2014, traveled on business
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Thank HotRod_88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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