I stayed at the Marriott Riverwalk during the WorldCon convention from 8/29/13 - 9/2/13. We had a regular double-bed room without a balcony. Every hotel anywhere near the convention center was packed tight, and this no doubt led to a strain on all the hotel's systems. Please bear that in mind.
Overall (TL/DR): Friendly staff helped to make up for some oversights and a few problems, but the location couldn't have been better and the hotel was a good value for the money.
Comfy beds. Great location (for us, since we were vendors at the convention). Riverwalk access from our hotel, tons of restaurants within walking distance, even some cool attractions (e.g. The Alamo). Excellent customer service, in particular from Vilma Mazpule, the Asst. Front Office Manager. Quiet floors - a must for us - and a nice nighttime view of the city. Housekeeping did a great job. They remembered the rollaway request from 2-3 weeks prior, and it was waiting in the room. We had a problem with our desk phone, and when they fixed it they left little wrapped chocolate hammers as an apology. Nice touch. Everyone that I spoke with was friendly and helpful, making difficult situations (see below) better from the start!
Hotel restaurant was *grotesquely* overpriced for breakfast. The regular buffet (with hot items) had an omelet/egg stand, and it tasted good, but that's not worth a $20 pricetag. Even the cold buffet was $15. If you MUST eat there, order from the ala carte options, which were big enough not to cause sticker shock. We ate there the first morning due to a time crunch, then went to Denny's a block and a half over the rest of the trip.
When we checked in, we weren't informed that the daily "incidentals" rate was $40, or that it would be charged to BOTH of the cards that we were using to pay for the room (rather than $20 per card). Given our tight budget for the weekend, this was a serious issue. To her credit, Vilma was able to rectify the situation quickly, and provided free parking for our stay as a courtesy for the trouble (and at $25/day for 4 days, that's one helluva courtesy!)
The pool at this hotel is cold, small, and - at least when I went for a swim - dirty. It's an indoor/outdoor pool, but there was a plastic sheet that prevented you from going in and out while in the pool. Additionally, the pool is only 3.5' feet deep at its lowest point. There is no hot tub or spa. There is a weight room, and pool and foosball tables(?) in the interior health center area.
The bellman lost my laundry for several hours, though they were diligent about finding it, and making sure it got where it needed to be in time. We also had inconsistent hot water coming out of the COLD tap in the sink, and the shower temp control was touchy, at best.
Summary: I'd stay here again if I was on business and needed to be near the convention, but I'd likely look at the RiverCenter Marriott or other hotels nearby with better gym facilities and a cheaper in-house restaurant first.
- Official Description (provided by the hotel):
- Discover San Antonio from convenient accommodations at San Antonio Marriott Riverwalk. Our hotel in San Antonio, Texas sits right on the Riverwalk, close to top attractions like The Alamo and near the convention center. ... more less
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- Also Known As:
- Marriott San Antonio Riverwalk Hotel San Antonio
- San Antonio Marriott