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“Amazing experience”

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San Antonio Marriott Riverwalk
Ranked #43 of 358 Hotels in San Antonio
Certificate of Excellence
GreenLeadersSilver level
Amman, Jordan
Level 5 Contributor
46 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Amazing experience”
Reviewed April 24, 2013 via mobile

Location is great.. Central .. Few steps away from convention center.. There is an amazing mall as well in the hotel.
Customer service.. Room service is really perfect.
Clean.. High standard.. Modern rooms.. Very comfortable.
The whole building is non smoking. If u r a smoker choose a room with balcony.
Highly recommended.

Stayed December 2012, traveled on business
Helpful?
1 Thank Muathz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Saint Louis, Missouri
Level 4 Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 22, 2013

Great location. You are right on the Riverwalk, the best location in San Antonio. The rooms are clean, and comfortable. The front desk clerks are very friendly, and accomodating. This is the only hotel I will stay at everytime I come to San Antonio, for either business or pleasure!

Room Tip: Ask for Enrique. He is very attentive, and customer service oriented.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TopekaTony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
232 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed April 21, 2013

OK, so this is the kind of hotel the people will stay at no matter what due to the location (convention center, riverwalk, mall) so here are a couple of things to take note of to make it the best experience possible.

Pros:
* Nice view westward with large balconies (I stayed in room 1606) but I still can’t see the full Riverwalk from balcony, just the extension coming up to the hotels. Also note that only the Westward facing rooms have balconies, Eastward facing rooms appear to not have balconies.

Cons:
* Décor never updated since the 70s
* Older of the two Marriotts in the vicinity
* Balcony doors are not double-paned, very thin and don’t block noise very well. If you are a light sleeper and are on the West side, especially on floor 16 or below, run the fan all the time to help with noise, otherwise you’ll be interrupted by outside bar/pedestrian laughter, train whistles and cars honking. Here’s an obvious indication that this is an overall concern with this hotel; included in the room is two pairs of earplugs with the following note on the nightstand “For a restful sleep, silence the sounds of the city. Ear plugs from the San Antonio Marriott Riverwalk! (Located inside the drawer).” All they need to do is double-pane the balcony sliding door and this wouldn’t be a problem. I’ve stayed at a very busy downtown Marriott in San Francisco which had noise-blocking windows and I couldn’t hear a sound outside.
* Staff and service are at the lower end of what you’d expect for a Marriott
* Shower head not adjustable, only sprays fine sharp streams, not pleasant on the face

Next time, I’ll try to stay at either the Marriott RiverCenter or Grand Hyatt, both are next door to the Marriott Riverwalk. The Riverwalk has slightly better views if your room is facing the West, but it is also much closer to the noise of the outside pedestrian traffic. None of these hotels offer any more convenience to the Riverwalk. The Marriott RiverCenter is obviously located in the mall and the Grand Hyatt is located in the Convention Center but honestly, they are all so close together it doesn’t matter too much.

Also note, the mall is kind of "ratty" and really not worth spending much time at.

For a cheaper alternative try La Quinta it's a block away on the RiverCenter side and still very convenient to everything.

Honestly, what can you say about a hotel that uses deodorizers in the hallways. Usually these are used in bathrooms. Obviously, this hotel is getting kind of old and needs a refresh.

Room Tip: West side rooms appear to all have balconies with a great view of downtown. East side rooms appear t...
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clayton C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioJBass, Guest Relations Manager at San Antonio Marriott Riverwalk, responded to this review, May 2, 2013
I was sorry to hear that you found your recent experience at the San Antonio Marriott Riverwalk disappointing. We appreciate all feedback and I welcome the opportunity to discuss your experience in more detail. Please feel free to get in touch with me at your convenience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ponte vedra
Level 6 Contributor
160 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed April 19, 2013

The differentiator for this hotel from other major hotels lining the river walk is CUSTOMER SERVICE. Upon checking in, the staff awarded extra points and a higher class room because I had to wait (long line, large convention ). Service feels similar to RitzCarltons in days past. Easy access to convention center, RiverWalk and adjacent to mall/theater. Great breakfast in concierge lounge. Definitely a good choice in this area

Room Tip: Upper floors provide downtown view
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flawanderingwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 4 Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 17, 2013

after seeing the reviews of this hotel in Tripadvisor we booked for a 2nights stay at San Antonio....
its very average....breakfast buffet is minuscule...staff is friendly...rooms are really small and look worn out...they really need to spruce it up...for the same amount u can get it just acroos the street in Marriott Rivercentre...it looked better and newer....havent seen the rooms there so cant comment on them...
There are so many hotels on the river walk..they are more accessible to the river walk..
disappointed with the room...expected more from a Marriott...

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SanJai22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Ontario, Canada
Level 4 Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 11, 2013

We stayed here over the Easter weekend (Sunday and Monday nights). We took an Executive King room. It was on the 28th floor, 2 down from the Concierge Suite. The room was just perfect, spacious, clean and comfortable. White bed linens, lots of pillows, TV, and a small fridge. The bathroom arrangement had an alcove with sink, vanity and mirror, outside of the enclosed room with the tub and toilet. The balcony had a small table and 2 chairs looking directly over the Riverwalk.

The desk was beside the TV cabinetry with easy access to multiple power outlets and network/video connections.

The room rate included access to the Concierge Lounge; complimentary continental and hot breakfast, as well as desserts and coffee. Concierge James was very helpful, checking restaurant availability and providing general information. Valet parking was offered at check in, but you can self-park under the hotel with an overnight (slightly cheaper) pass from the front desk. There are also guest self laundry facilities.

NOTE There are 2 Marriotts close together the RiverWalk and the RiverCentre. On our GPS it was hard to distinguish. The address of this hotel Marriott RiverWalk is on Market Street. Someone trying checking in ahead of us had reservations for the RiverCentre instead.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elizabeth E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 9, 2013

This hotel is by far not deserving of the marriott name! It is old, outdated, and has mold growing on ceilings in bathroom. I was very disappointed in the amount we paid to stay in such an old drab room. The service was great, food in hotel was good. Room service was excellent. There are better places to stay for location and price on the river walk.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luvz2Vacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about San Antonio Marriott Riverwalk

Property: San Antonio Marriott Riverwalk
Address: 889 E Riverwalk, San Antonio, TX 78205-3915
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in San Antonio
#13 Spa Hotel in San Antonio
#17 Luxury Hotel in San Antonio
#43 Romantic Hotel in San Antonio
#78 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Antonio Marriott Riverwalk 4*
Number of rooms: 512
Reservation Options:
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Also Known As:
Marriott San Antonio Riverwalk Hotel San Antonio
San Antonio Marriott

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