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“Poor Customer Service” 1 of 5 bubbles
Review of La Quinta Inn San Antonio Vance Jackson

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La Quinta Inn San Antonio Vance Jackson
Ranked #140 of 353 Hotels in San Antonio
La Coste, Texas
1 review
“Poor Customer Service”
1 of 5 bubbles Reviewed July 21, 2012

When we called we were quoted one price for our room when we arrived it had increased by $40.00 as we had no other accomidations we paid the increased amount, the desk clerk said my money was fake and he could not take it (1985 bill). When we called to reserve the room we asked for a roll away bed that was not put on our ticket. We had a very bad experience with this motel and will look for other accomidations on our next trip to San Antonio.

  • Stayed July 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with La Quinta

Helpful?
Thank Unhappyguest55555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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207 reviews from our community

Traveler rating
    59
    69
    37
    27
    15
See reviews for
104
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
uvalde, Texas, USA
1 review
5 of 5 bubbles Reviewed July 21, 2012

Stayed there this past week for one night and it was great. Room very clean, the pool was very clean. Staff nice. Definetely will return to this hotel location. Very Satisfied!!

Room Tip: I stayed in room 257 very good . But the mexican restaurant around the corner not very good, and be...
See more room tips
  • Stayed July 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with La Quinta

Helpful?
Thank juan t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Paso, Texas, United States
1 review
5 of 5 bubbles Reviewed July 19, 2012

My husband does group tours and we alwayw accompany them to the trip, we have always been treated right and for 5 yrs he books his tours here. We just left on 7-7-12 & forgot
some very important items & when we called we had them back to our home in El Paso
by Wednesday, the friendly front desk gentleman that my husband talked said housekeeping found them and turned them in they were very valuable to us & want to thank these employees for helping us with getting our items back ! Wish I could remember their names but thank you
for going that extra mile...we will continue to bring in our tours to you for more years!! Great service, great people, great everything..nothing to complain about all great revies...

Room Tip: All rooms were great from comments made from all the people my husband took on the tour, nothing to...
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  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with La Quinta

Helpful?
Thank Rosemary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockdale, Texas
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed July 2, 2012

Good value for the price you pay. We were visiting Sea World, the motel was around 10-15 minute drive, but worth the drive for the savings. The beds were more comfortable than other motels we've stayed in. We didn't get their free breakfast in time, so we ordered tacos from the restaurant around the back of the parking lot, which I recommend! 12 taco pack for $12. The pool was nice & maintained well. All the workers including security were friendly.

  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank linda m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Paso, Texas
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 26, 2012

Nice, clean, quiet hotel. Very close to freeway, friendly accommodating staff. Hotel does not have business center, but staff was very helpful in netting my needs. My room was very clean, I had no problems with surrounding area. Room olso has 2 air onditioning units, so it was easy to make it comfortable temperature. I believe I stayed in the same hotel 2-3 years ago and was very disappointed. But this stay was good. I had room with 2 double and a sofa and it was good size room for all of us. Breakfast is decent with waffles, eggs, cereal and pastries, apples.

Room Tip: My room was on the outside of the pool, so it was quiter.
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  • Stayed June 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Svetlana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed June 25, 2012

Nice location if you are planning to visit el alamo and six flags you will be 15 minutes away from both place.The breakfast is good I do recomenr to stay.

  • Stayed June 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with La Quinta

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn San Antonio Vance Jackson

Property: La Quinta Inn San Antonio Vance Jackson
Address: 5922 I-10 West, San Antonio, TX 78201-2814
Phone Number:
Location: United States > Texas > San Antonio > North Central
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#8 Best Value Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn San Antonio Vance Jackson 2.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
La Quinta Inn San Antonio Vance Jackson Hotel San Antonio
La Quinta San Antonio
San Antonio La Quinta

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