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“Poor service to military” 1 of 5 stars
Review of La Quinta Inn & Suites San Antonio Riverwalk

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La Quinta Inn & Suites San Antonio Riverwalk
Ranked #55 of 357 Hotels in San Antonio
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Poor service to military”
1 of 5 stars Reviewed November 25, 2012

The company that is contracted by La Quinta was terrible. The gentlemen that was valet attendant was rude, and attempted to fight me. He also told my wife things that are inappropriate to post here. The manager of the hotel and the valet company did absolutely nothing to fix the problem, after speaking with both of them they assured me the problem was handled. Going through the main entrance after speaking with both managers they assured me that it wouldn't happen again, they lied. The valet attendant tried to pick a fight with me the second time and threatened me. We had to change our hotel do to not trusting the employees nor the Managment. I believe that all this started do to the military sticker I had on my car, it seemed to upset the valet. I will never again stay at this hotel nor any La Quinta in for that matter.

  • Stayed November 2012
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
5 Thank Jdrosado79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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651 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
San Salvador, El Salvador
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 16, 2012

I tried this hotel due to its convenient location close to Riverwalk and the Hemisfair Park. A good hotel overall. The only thing I would have preferred is more parking options, other than valet.

If you are going to run a future San Antonio Maraton... Great choice as everything is really close by.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with La Quinta

Helpful?
2 Thank Raul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
70 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
4 of 5 stars Reviewed November 15, 2012

Ok, so we have stayed at some of the nicest hotels in the world (see my other reviews); we stayed at the La Quinta (first time ever at a La Quinta) last weekend for my wife to run the San Antonio Half Marathon. We arrived on Friday evening around 7pm and left on Sunday morning. Upon arrival, Veronica checked me in promptly. I asked for a high floor, non-smoking, which she happily granted. In addition, I asked if she had a spare iPhone charger in the lost & found - she came right out with one! Very nice!

I took advantage of the 501 bar on Saturday evening prior to our evening. I enjoyed a beer at the bar while watching the LSU football game. The bartenders were pleasant, prompt, and friendly. The beer was cold and delicious. Honestly, the bar looked a notch higher and could easily have been in a more upscale property.

The rooms were above average complete with flat screen TV, coffee maker, ironing board, and a clean bathroom. Only complaint was a little difficulty we had in opening the hotel room door; the maintenance guy promptly came to help us and explained they were in the process of replacing all of the door handles. No big deal once we figured out how to work the handle!

Breakfast was free and great - eggs, sausage, waffles, coffee, juice.. paper plates and cups, but it was fine!

Location of this property is excellent - walking distance to the river walk, Macys next door, convention center across the street, Alamo around the corner - what else do you want in SA?

Keep up the good work, La Quinta. Thanks for a pleasant experience.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank JBizzle76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coral Springs, Florida
Level Contributor
73 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
3 of 5 stars Reviewed November 12, 2012

Everything about this hotel is excellent but as a professional traveler I rely heavily upon my access to the Internet and especially e-Mail. There was absolutely no internet connectivity in my room either wired or wireless and the front desk was without any explanation except to state that if I wanted to come down to the business center in my they felt certain I would be able to access the Internet from that room. Really! Are You Kidding Me? At 11PM you want me to go to the first floor in my pajamas? I'll never stay here again! This hotel gets a 3-out-of-5 because every other hotel feature except Internet is very good.

Room Tip: Ask for a full refund if you are unable to connect to the Internet from your room. The heck with the...
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank pittston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgeport, TX
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 12, 2012 via mobile

As a motorcoach operator, I see lots of hotels and motels on tour and charter trips. My experience here was a good one. The hotel is very nice, the staff was very nice, and they have a nice and good buffet breakfast. The rooms though not spectacular, were well appointed, comfortable and clean. I would stay again. Only down side was the little inhouse market was way overpriced! Overall nice stay.

  • Stayed November 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank TheAllenFam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McAllen, Texas
Level Contributor
142 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed November 5, 2012 via mobile

Anyone that has stayed at a La Quinta knows that it very well might be a motel with the hallways on the exterior... And considered to be a budget hotel...

This hotel is actually like a very nice... updated Holiday Inn Express. Granite countertop in bathroom, comfortable bedding, wall mounted thermostat, refrigerator, and microwave.

The hotel includes a very nice, complementary, continental breakfast. This includes waffles, eggs, sausages, cereal, yogurt, oranges, muffins, cereal, juice, milk, and coffee.

Parking is about $18.45 with tax. Valet is a couple dollars more. This is slightly less than other hotels in the same area.

The hotel is not on the riverwalk, but it is only a few blocks to the riverwalk and many other attractions.

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
4 Thank SHTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites San Antonio Riverwalk

Property: La Quinta Inn & Suites San Antonio Riverwalk
Address: 303 Blum St, San Antonio, TX 78205-3352 (Formerly La Quinta Inn & Suites San Antonio Convention Cntr)
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Romantic Hotel in San Antonio
#76 Family Hotel in San Antonio
#88 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — La Quinta Inn & Suites San Antonio Riverwalk 3*
Number of rooms: 348
Reservation Options:
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Also Known As:
La Quinta Inn & Suites San Antonio Hotel San Antonio
La Quinta Inn And Suites San Antonio Convention Center
La Quinta San Antonio
San Antonio La Quinta

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