We enjoyed our three night stay at this hotel on the River Walk. The management has empowered their staff to make on the spot decisions to ensure guest’s needs are met. Every employee we were in contact with went above and beyond to make us feel like VIP’s. Our stay began with a warm friendly welcome from Vince who also graciously afforded us a tour of our room. Vince exceeded our expectations in many ways but especially when he escorted us to two rooms for us to choose from.
We were extremely impressed by Vince’s customer service. We booked a two bed queen room and were offered an upgrade to a King room. Both rooms were beautiful and well appointed. We chose our original selection, the Queen room due to its spaciousness and location. The shared patio faced a beautiful court-yard garden and we had a partial view of the river. The room was well appointed, clean and comfortable. The toilet was in a separate area from the sink. Big fluffy towels and robes are provided. Two queen sized beds were so comfortable and room was very clean. Noise can be heard from the street. If you are sensitive to noise I recommend ear plugs.
Room amenities include a frig., coffee maker , desk, TV, hair dryer, Iron/board, delightful soap, shampoo, conditioner and moisturizer. There is an outdoor pool, onsite restaurant, bar and coffee shop.
The Omni loyalty program is the best I’ve ever had the pleasure to experience. Cold bottled water a personalized welcome letter and chocolate dipped strawberries, greeted us the evening after check in. Complimentary morning beverage and newspaper delivered to our room each morning. Turn down service with special treats left on our pillow reminded me each evening of the wonderful customer service this hotel brand provides.
Valet parking is $35/day. There is a parking garage directly across from the hotel for $10/day no in and out privileges. This is an old Spanish style building.
There are many hotels to choose from in the area I would stay here again because I love the Omni brand, but the price must be reasonable.
- Official Description (provided by the hotel):
- One of the top hotels in the city, a historic hotel and Spanish hacienda style hotel, filled with charm & located on the renown River Walk. ... more less
- Reservation Options:
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- Also Known As:
- Omni La Mansion Del Rio Hotel San Antonio
- Omni San Antonio
- Omni Hotel San Antonio
- San Antonio Omni
- La Mansion Del Rio