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“Nice stay!”

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Hyatt Regency San Antonio
Ranked #20 of 355 Hotels in San Antonio
Certificate of Excellence
GreenLeadersSilver level
Sugar Land
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice stay!”
Reviewed July 11, 2007

Generally our experience was pretty good with a few exceptions...When we started our vacation in San Antonio we stayed at the Westin LaCantera which was a truly "wonderful experience" (see my review!!) so I guess our expectations were high when we decided to close out our trip on the Riverwalk...I had heard good things about this Hotel and was primarily attracted to the location...right across from the Alamo! Well things started off badly when we checked in... when we pulled up to the front of the hotel..the valets were very quick and accomodating but when I walked up to the front desk (which was not busy at the time...) the two clerks up there were engrossed in a conversation and ignored me for several minutes...when I finally spoke up a young girl finally acknowledged me but seemed perturbed that I interrupted her...well anyways..I told her I had a reservation which she looked up for me and I also stated that when I initially made the reservation I had requested a nice atrium view...anyways what got me was she "barked back" in an impatient manner..."YES we know!" Well..that didn't sit too well with me..and finally when she handed over the key I was fuming a bit..but the valet who helped us with our bags was very nice...brought us to our room and and was generally very pleasant! But...the "atrium view" we were promised was catty corner to the atrium...I could barely see the lobby below and needless to say I was kind of iiritated but my wife said to let it go...the room was nice though! Very modern and and clean...the beds were comfortable and I liked the fact that the TVs had audio & video inputs so I could review video of the day!

We opted for the valet parking which was nice..and generally had good experience with it! But I have to say the concierge there expressed pretty much the same customer service skills as the front desk...what's up with this? The valets were great but the staff inside the lobby s*****! Asides from those minor irritations I would say the hotel is a nice value..especially if you request the SAVE rate..the location is perfect...a hop, skip and a jump to the Alamo..and the lobby is beautiful...part of the Riverwalk runs through the lobby!

The hotel pool, which is on the roof is teeny tiny though and was full of children when we went up there...not much of a pool but a nice view of the city... We had room service one night and was generally pleased but the cost of the meals are high..I ordered a pasta kids meal and it was delivered in a bowl that looked like a cup...pretty lame...Next time we'll go out...

The room was fairly quiet and housekeeping was quick and prompt...they had free local papers in the foyer by the elevators and a cafe below that I heard had a pretty decent breakfast buffet which we did not try...we were mainly there to enjoy Seaworld which was about 20 minutes away and the Riverwalk which was right in the backyard....

Highlights: Nice clean rooms with comfortable beds! Friendly valets!

Low points: Front desk clerk had a bad attitude and so did the concierge...

  • Liked — The location, friendly valets, room cleanliness!
  • Disliked — The front desk service and concierge service...
  • Stayed June 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank trek1500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Houston
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 24, 2007

I liked that we could walk to the riverwalk. It was definitely close to everything which was a plus! the bed was comfortable and the decor was modern. the carpet in the hallway needs a cleaning because I could smell a lot of smoke odor. There were a lot of kids at the hotel during our stay (just 2 nights). The kids were very rowdy at the pool. I did not like the pool. It was at the rooftop but it was very small for such a big hotel. It was just too loud and crowded. NOW, I did like the gym . I love their treadmill. It had a TV attached to it. GREAT!!!! The hotel was okay, nothing to brag about. The only reason I stayed there was that I received a great rate at $100 a night.

  • Liked — their treadmill
  • Disliked — the pool
  • Stayed June 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank mydaisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pearland, Texas
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 18, 2007

My wife and I spent June 16th-18th at the Hyatt and loved it. The location is wonderful since it is directly on the riverwalk and so many attractions are within only a few minutes of walking. Our room (2nd floor, actually the fourth) was a king with a riverwalk view. We found the room to be very spacious and the bed very comfortable. There was some noise, but we found it only a minor annoyance. We had a great view of the Spurs victory parade. Parking is expensive in the garage ($21 a day) and there is no free wireless internet access. The hotel staff was courteous and houskeeping did an excellent job. A trip to the fitness center was fun with great equipment and free headphones for your workout. The pool is small, but the view from the roof is nice. Overall we were very pleased with our stay and hope to visit again.

  • Liked — The location
  • Disliked — No free wireless internet
  • Stayed June 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank Raptortx1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Texas
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 14, 2007

I stayed in the Hyatt Regency in San Antonio in June 2007. First the positives (which were many). The hotel is almost literally across the street from the Alamo, and many rooms have a view of this historic icon. A fountain that flows into the San Antonio River (the Riverwalk) is on the inside lower lobby area. The hotel spills out into a main area of the Riverwalk, and has wonderful restaurants and bars within a less than 5-minute walk of the hotel. The rooms are luxurious and spacious and offer ample space for fun or work.

The negatives are somewhat usual for a hotel of this class. No free high speed Internet ($10.76/day). Parking was higher than I prefer to pay ($21/day for self-park, $25/day for valet - both plus tax), but about average with co-workers were paying at the Marriott Rivercenter and Hilton hotels in downtown San Antonio. I had some problems with a lamp in my room that took two requests to fix, plus upon check-out, I was charged for 11 days of valet parking (I was only at the hotel 7 nights) and was charged for double occupancy for 7 nights, when it should have only been on two. (To the hotel's credit, when I brought it to the attention of the front desk, it was corrected immediately; to the hotel's detriment, others from my work had similar problems with their bills). The only other negative was street noise (I had a city-view room). While it was the third floor of rooms, it was actually the fifth floor of the hotel, and I could hear horns honking from San Antonio Spurs fans celebrating victories after Games 1, 2 and 3 of the NBA Finals (glad I checked out before the sweep in Game 4!). Also, the restaurant in the hotel was overpriced, with average food (at least at breakfast; I never ate lunch there). A better breakfast experience could be found at the Zuni Grill, a two-minute walk along the Riverwalk to the left, as you exit the hotel.

All and all the positives outweighed the negatives. Would I stay here again? Absolutely. It is probably (other than the Omni La Mansion del Rio Hotel) the best hotel along the Riverwalk. I'll just be sure to pack my wireless card for my laptop and be sure to check my bill for any discrepancies!

  • Liked — Location in the heart of San Antonio
  • Disliked — Being nickled and dimed with parking and Internet charges by a hotel charging $200/night for a room
  • Stayed June 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank Arlington-Driver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
austin, texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 10, 2007

My husband and I just returned from an anniversay weekend at the Hyatt Riverwalk in San Antonio. After reading many trip advisor feedback postings, we decided on the Hyatt. We were not dissapointed. Upon arrival, we reqeusted an upgrade for a river view room. We were told that there were none available but that they would like to provide us a bottle of champagne to help celebrate our anniversary. The room was very nice and clean. The location on the Riverwalk was perfect.

The only negatives..the water did not get quite hot enough and the air conditioner not quite cold enough. Not uncomfortable though.

If your looking for a great place for dinner, try Boudros prime rib. Out of this world!!!!!

  • Liked — location
  • Disliked — pretty pricey
  • Stayed June 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anniversay22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 31, 2007

We paid extra for a river view room that you could barely see the river. The hotel staff were not very helpful, the two times I went to the Concierge desk there was no one to be found so I helped myself to some maps and down the riverwalk we went. The hotel is in a good location but so are 20 others in the area. You do not need to stay on the riverwalk to enjoy the riverwalk. The room had a damp feel for the two nights we were there and the air condition barely kept it cool. The bathroom drains in the sink and tub were very slow. The room was not very clean and on the second day the maids only made one of the two beds and the towels were slopily thrown in the bathroom. The pool is not worth making the trip to the roof for, it is very small and not well maintained. We arrived at this hotel after two nights at the Westin La Cantera and we should of stayed with the westin. The Valet parking is $27 a night and the attendants were rude on top of that. On the day we checked out I called for a bellhop to help with our bags. After 30 min waiting, I made two trips down the elevator with our bags and never did see a bellhop. I do not recommend this hotel. Chris - Austin, TX

  • Stayed May 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fireaustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Villa Park, CA
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed May 19, 2007

This is a very average hotel in a great location. This Hyatt is built so that rooms on one side of the hall face outdoors, but the rooms on the other side of the hall only face the interior of the hotel, down to the lobby. I requested a "Cityview" room but when I arrived was given a "Lobbyview". This room was extremely dark and claustrophobic with absolutely no glimpse of daylight. Additionally, our room was the worst of the lobby view rooms because it was situated in a corner of the second floor with a large tiled area (outside our room and the one next door) that is barricaded by huge planters to form a indoor patio/terrace type thing for private functions. So, my sliding door opened up onto this public patio-type thing and didn't even have a view of the lobby, waterfalls, etc.

Furthermore, people on our end of the hall used this terrace thing to cut through to the elevators so we had noise and passersby, as well as bright lights, RIGHT outside this sliding GLASS door 24/7. Thank goodness there wasn't a function scheduled on that terrace!

Our room was another negative. Clean and attractive, however extremely small (especially for an end room). The room appeared to be some sort of "convertible" room that could either be used as a sleeping room or a hospitality room adjacent to that indoor terrace I described above. GET THIS -- the bed was a MURPHY BED and we were sleeping about one FOOT, if that, off the ground. Plus, it was only a DOUBLE bed (I had requested a king). Also, there was track lighting above the bed that could not be switched off completely -- only turned with a dimmer switch to the dimmest setting. In the dark of night, those lights still glowed!

I brought all of these issues to the front desk's attention the second day of my four day stay -- the noise, the lack of privacy, the Murphy bed, the lack of a city view and king as requested. I felt OK with the attitude of the front desk manager, although he told that there were no rooms such as the kind I wanted available. He didn't offer anything but was sincere enough that I decided not to get too worked up.

I wrote to the manager upon my return home and received a return email fairly quickly along with a a one night credit on my charge card, which I thought was an appropriate response.

In my letter, I told the manager that when I was growing up "Hyatt Regency" was the creme de la creme -- a truly upscale chain. Now, it's just another Hilton or Marriott.

I've stayed at the Marriott (the newer of the two on the Riverwalk) and would definitely choose it over the Hyatt should I return.

The Riverwalk is amazing and I highly recommend experiencing it.

  • Liked — Location, location,location and quick morning coffee service (Starbucks) downstairs
  • Disliked — Room, general design/layout of hotel, noise level
  • Stayed May 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank jw92869
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency San Antonio

Property: Hyatt Regency San Antonio
Address: 123 Losoya St, San Antonio, TX 78205-2688
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Antonio
#8 Spa Hotel in San Antonio
#12 Luxury Hotel in San Antonio
#18 Business Hotel in San Antonio
#18 Romantic Hotel in San Antonio
#34 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency San Antonio 4*
Number of rooms: 629
Official Description (provided by the hotel):
Experience the heart of the Riverwalk at Hyatt Regency San Antonio. We are the only San Antonio Riverwalk hotel directly overlooking the historic Alamo and on the Riverwalk, connecting two of San Antonio's top destinations through our 16 story atrium lobby. Be the center of our attention while you are in the center of the action taking advantage of our unequaled location in the heart of dining and entertainment venues surrounding our Riverwalk hotel. ... more   less 
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Also Known As:
Hyatt Regency San Antonio Hotel San Antonio
San Antonio Hyatt Regency
Hyatt San Antonio

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